Experience

MHW

• Beverage Manufacturing
• 1 - 100 Employee

• Operations Specialist

  • May 2018 - Present

  Client Coordinator (June 2019-Present) Assistant manager on a team of 5 associates, responsible for all order related activity for 150 accounts. A member of the service team accountable for frontline support for our global client base of alcoholic beverage companies. • Proactively work with our clients and their customers (both domestic and international) to ensure timely and accurate delivery of products. • Assess and assign over 500 daily inquiries and orders received in a shared team email box; ensure responsible team member actions appropriately. • Part of the initial employee group who were trained on and tested a new operating system (Apprise – launched in April 2020); provided feedback that led to system modifications, including input that led the accurate reporting of available inventory. • Responsible for the upskilling of new team members on day to day activities and system requirements • Assumed additional responsibilities during the 3 month absence of the Team Manager including a more active role resolving client issues. • Received MHW Star Service Award for 2020 Operations Specialist (May 2018 – June 2019) • Focused primarily on order placement and support, client relationship management and other fulfillment functions. Show less



The Nature's Bounty Co.

• United States
• Manufacturing
• 700 & Above Employee

• Manager, International Accounts

  • 2016 - 2016

  • Responsible for the order related activity attributed to 20 accounts worldwide; total yearly sales of $15 million • Interact with various internal stakeholders as it relates to order fulfillment (Accounts Receivable, Production, Quality Assurance/Quality Control, International Registration, Distribution Centers, Transportation and Sales) • Collect and analyze three month rolling forecasts from customers, consolidate and submit to Demand Planning Team • Evaluate sales and product order history and determine least popular products to ensure offering is appropriate for customer needs • Utilize knowledge of internal systems to enhance efficiency of customer service function; upskilled colleagues on various applicable functions Show less



The Nature's Bounty Co.

• United States
• Manufacturing
• 700 & Above Employee

• International Customer Service Manager

  • 2013 - 2015

  • Managed customer service team of four associates, located in NY and NJ who work with over 150 international accounts across 100 countries; total yearly sales of approximately $75 million• Interacted with various internal stakeholders as it relates to order fulfillment (Accounts Receivable, Production, Quality Assurance/Quality Control, International Registration, Distribution Centers, Transportation and Sales)• Provided facts to substantiate weekly operational dashboard• Assumed additional responsibilities in the several month absence of a Director of International Operations• Contributed to development of an on line ordering portal as well as other business improvement projects• Hosted regular calls with regional sales representatives to review outstanding orders and assist with resolving any obstacles that may prevent timely completion of orders• Interviewed and upskilled new associates to acclimate to internal systems and procedures Show less

• International Account Coordinator

  • 2007 - 2013

  • Responsible for the order related activity attributed to 35 accounts in the Middle East region; total yearly sales of approximately $25 million• Primary contact for customers on order related inquiries • Follow orders through the various stages of the supply chain to enable timely delivery (production, packaging, shipping) • Integral role in contributing to growth within the Middle East region• Provide all necessary shipping documents to customers, including Certificates of Analysis, Commercial Invoices and Packing Lists• Monitor all customer payment terms to confirm account status• Create inventory reports and tracking spreadsheets for both internal and external purposes Show less



Fortitech Premixes

• United States
• Food & Beverages
• 1 - 100 Employee

• Account Coordinator

  • 2004 - 2006



Creative Materials Corporation

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Customer Service

  • 2002 - 2004