Lee Lai-Kwan Denny
Resident Product Specialist at Trellix- Claim this Profile
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Cantone Native or bilingual proficiency
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Mandarin Full professional proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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McAfee ACE Engineer
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National Certificate of Network Engineer
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National Certificate of Network Security Engineer
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National Certificate of Senior Network Planning Engineer
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Experience
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Trellix
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United States
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Computer and Network Security
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700 & Above Employee
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Resident Product Specialist
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Feb 2022 - Present
Major Responsibilities: As a Resident Product Specialist in the Customer Success Group. To be assisting Trellix’s customer to resolve their technical issues in timely manner. Such as Huawei、ZTE、CMB、BOC、PingAn、HSBC、CCBA、Vanke、Mindray、Sands、Aswatson、CITIC、Citibank etc. • Provide Enterprise Support and professional service on a set of customer nominated core Trellix Products to ensure maximum efficiency and security performance in line with business needs and risk appetite or as advised by the customer’s Operations/Security/Risk team. • Liaise and coordinate with the designated Primary customer contacts, as well as other teams concerned with security (Operations,Helpdesk,Risk and Audit.) to ensure proactive and efficient distribution of product and security information relevant to those teams. • Establish effective lines of communications with Trellix backline engineers, Product Development and product management for the purposes of coordinating, obtaining updates, and act as the lead tech for the customer to ensure technical accuracy of information pertaining to product issues. • Act as the lead technology expert in the deployments/upgrades of nominated core Trellix product, including assistance in building test scenarios, proof of concepts and executing pilot programs. • Provide on-the job knowledge transfer and mentoring to the customers operational teams directly responsible of the deployment, maintenance and upgrade of the Trellix solutions. Show less
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McAfee
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United States
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Computer and Network Security
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700 & Above Employee
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Resident Product Specialist
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Apr 2017 - Jan 2022
Major Responsibilities: As a Resident Product Specialist in the Customer Success Group. To be assisting McAfee customer to resolve their technical issues in timely manner. Such as Huawei、ZTE、CMB、BOC、PingAn、HSBC、CCBA etc. • Provide Enterprise Support and professional service on a set of customer nominated core McAfee Products to ensure maximum efficiency and security performance in line with business needs and risk appetite or as advised by the customer’s Operations/Security/Risk team. • Liaise and coordinate with the designated Primary customer contacts, as well as other teams concerned with security (Operations,Helpdesk,Risk and Audit.) to ensure proactive and efficient distribution of product and security information relevant to those teams. • Establish effective lines of communications with McAfee backline engineers, Product Development and product management for the purposes of coordinating, obtaining updates, and act as the lead tech for the customer to ensure technical accuracy of information pertaining to product issues. • Act as the lead technology expert in the deployments/upgrades of nominated core McAfee product, including assistance in building test scenarios, proof of concepts and executing pilot programs. • Provide on-the job knowledge transfer and mentoring to the customers operational teams directly responsible of the deployment, maintenance and upgrade of the McAfee solutions. Show less
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Intel Corporation
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United States
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Semiconductor Manufacturing
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700 & Above Employee
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Product Specialist
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Oct 2016 - Apr 2017
Major Responsibilities: • Provides technical support and professional service on Intel Security product to help Customers prevent problems, resolve issue quickly, and maximize the value of their security investment. Such as Huawei、ZTE、CMB、BOC、PingAn、HSBC、CCBA etc. (This is mission of worldwide delivery support & support service.) • Be the primary point of contact for all technical support issues including, but not limited to troubleshooting, case escalation, case management, problem resolution and Field Service. • Establish and keep good relationship with key stakeholders who have different culture and business custom by excellent communication. • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. • Involved in customer installation and product training. Show less
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Beijing Polystor Technology Co., Ltd.
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China
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Software Development
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1 - 100 Employee
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Senior Network Security Consultant
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Jul 2014 - Oct 2016
Major Responsibilities: ●Focus assist McAfee sales director to technical support all of McAfee products ●Responsible for McAfee products training and Product communication with key customers、POC testing、Project implementing、follow McAfee product issue and maintain relationship with key customers etc. ●Responsible for part of Sophos products pre-sale technical support in south China ●Development channels of regional resellers: Introduce the McAfee security products. Participate in product training for channel sales and technical training for channel engineer. To assist McAfee sales director on key projects. ●Responsible for planning and design of information security projects、Security risk assessment、Product selection、POC testing、Security issue detection and response etc. Major Achievement: ●Assist Key customer to improve the security infrastructure and implement for both high-level and low-level design. ●Completion of propose and implement the security related change requests. ●Fixed security related problem and investigations and provide root cause analysis. ●Grasp the workflow of the security related routine operations and maintenance. ●Assist McAfee sales director to fulfillment of the sales target of products sales Show less
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PCI-Suntek technology CO.,LTD.
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China Guangzhou
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Sales Engineer& Sales Manager
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Sep 2012 - Jun 2014
Major Responsibilities: ●Responsible for all of McAfee products pre-sale technical support in south China ●Responsible for McAfee products training、Product communication with customer、POC testing、Project design、Project implementing、Service support、Maintain relationship with key customers etc. ●Development channels of regional resellers: Introduce the market competition advantage of McAfee security products. Discuss with channel resellers to the business negotiation and sign contracts. Participate in product training for channel sales and technical training for channel engineer. Coordinates resource to assist channel resellers on McAfee projects. To help McAfee and channel resellers on local Marketing activities and product promotion. Major Achievements: ●Gain more knowledge of security products. ●Improve the knowledge of the security architecture design ●Grasp a more effective of project management methods ●Gain products pre-sale skills ●Accomplish sales task from superior Show less
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McAfee Technical Support centre of North Asia
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China Shanghai
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McAfee support engineer
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Dec 2009 - Aug 2012
McAfee Tier 1 support engineer Major Responsibilities: ●Provide technical support to McAfee customers in China, Hong Kong, Taiwan, and South Korea. Major Achievements: ●Gain McAfee product knowledge and soft skill for communication with customers, built the career foundation in information security industry. McAfee Tier 2 support engineer Major Responsibilities: ●Be responsible for interviewing and training for new employees. ●Organize regular team meetings to share technical knowledge and discuss hot issues. ●Provide technical support to Tier 1 support engineer. ●Tackle urgent cases escalated by key customers. ●Maintain relationship with key customers. Major Achievements: ●Gain advanced troubleshooting skill, got acknowledgement from superior. ●Provide periodic product training session to Tier 1 support engineer to improve the team performance. Show less
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Education
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2007 - 2010
Guangdong Institute Of Science And Technology
Bachelor of Technology (BTech), Communications Technology
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