Lee L.

Service Delivery Engineer at Charter Technology Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Merrimack, New Hampshire, United States, US

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Bio

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Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Delivery Engineer
      • Nov 2022 - Present

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • RS Technician
      • Nov 2021 - Nov 2022

      I led outsourced IT infrastructure management involving implementation, configuration, maintenance, and troubleshooting of modern network environments. I assess change impact, integrate systems, evaluate security risks, plan device upgrades, implement industry best standards, conduct compatibility tests, and coordinate remote/on-site technical support for high system availability, reliability, and performance. I also resolve helpdesk requests and document processes. Some of my key achievements and contributions:◆ Successfully optimized and maintained client IT network infrastructure by addressing various performance issues including availability, utilization, and latency.◆ Delivered technical expertise in network setup and maintenance/break fix, firewall/switch/access point configuration, client onboarding, server outages, software installation and troubleshooting, line of business applications, Microsoft Office installation and troubleshooting, Active Directory, VPN troubleshooting and configuration, Microsoft Azure, Google Suite, Exchange/Outlook setup, among others. ◆ Demonstrated proficiency in end-to-end IT and security systems management, network administration, risk analysis, resource allocation, troubleshooting, end-user support, system migration, as well as up-to-date knowledge of latest networking and security standards.◆ Facilitated regular backup operations and implemented appropriate processes for data protection, disaster recovery, and failover procedures. Show less

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Information Technology Specialist
      • Apr 2021 - Nov 2021

      I led the quick diagnosis, troubleshooting, and resolution of broad software and hardware-level networking issues to minimize downtime and maximize productivity. I administered enterprise-grade networking devices and infrastructure including Switches, Routers, Access Points, LAN/WAN, and Firewalls. Some of my key achievements and contributions: ◆ Ensured proper logging of issues, trained end users and support staff, documented technical knowledge, and troubleshot any network configuration issues. ◆ Recommended technical enhancements and process improvements by researching upcoming network technology and analyzing existing network architecture gaps. ◆ Monitored system performance and usage, championed best practices, and delivered remote support to users. Show less

    • United States
    • Telecommunications
    • 700 & Above Employee
    • Network Technician
      • May 2007 - Mar 2021

      I installed, configured, deployed, monitored, and troubleshot LAN, telephone lines, and wireless networks. I diagnosed and resolved hardware-level issues, resolved coax attenuation problems, complied with technical documentation and training manuals, produced service reports, and monitored performance and reliability of network chain from pole to home. Some of my key achievements and contributions: ◆ Promoted to Field Technician by displaying outstanding performance as well as delivered high-quality customer service by anticipating needs, identifying service issues, and recommending appropriate solutions. ◆ Demonstrated exceptional proficiency with the D-SAM meter for conducting site surveys, detecting leakage, and troubleshooting technical issues such as foreign voltage and line shorts. ◆ Executed Root Cause Analysis to determine source of network malfunctions and carried out appropriate actions to resolve the problem and ensure high network availability. ◆ Installed, configured, and optimized internet, phones, routers, switches, and access points for establishing a robust and high-performance network with minimum disruptions. ◆ Exceled in low-voltage systems, voltage meters, polarity, tip/ring, VoIP, static IP, wiring installation, and drop line repair, while prioritizing ladder safety and fall protection during utility pole-climbing. Show less

Education

  • Southern New Hampshire University
    Associate's degree, Computer Information Technology | Networks and Cyber Security
    2018 - 2020
  • Cayuga Community College
    Associate of Science - AS, Telecommunications | Audio, Radio and Television Production
    1999 - 2001

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