Experience

TD SYNNEX UK&I

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Collections Team Lead

  • Oct 2023 - Present

  Overseeing and assisting SMB/Corporate Collections team.

• Senior Credit Controller

  • Nov 2017 - Oct 2023

  Responsible for meeting individual cash collection and aged debt targets as well as assisting to achieve both team and departmental objectives.​ Assisting credit controllers with queries, training and escalations.

• Credit Control Executive

  • May 2014 - Nov 2017

  • I am Responsible 200+ customer accounts and for meeting the cash collection and aged debt targets on those accounts as well as assisting in the achievement of both team and departmental objectives. • Reduce shortfalls and ensure dunning and late payer process is followed. • Negotiation with customers to resolve outstanding issues and secure payment of overdue debt • Timely identification and resolution of queries, by phone, written communication and in person, with both internal and… Show more • I am Responsible 200+ customer accounts and for meeting the cash collection and aged debt targets on those accounts as well as assisting in the achievement of both team and departmental objectives. • Reduce shortfalls and ensure dunning and late payer process is followed. • Negotiation with customers to resolve outstanding issues and secure payment of overdue debt • Timely identification and resolution of queries, by phone, written communication and in person, with both internal and external customers at all levels. • Monitor the ledger to identify customers reaching credit limit — obtain authorisation to exceed limit, increase limit or secure payment to reduce balance. • Provide Collections Manager and Sales Department with information on late payers and issues that may prevent trading. • Take appropriate actions on unpaid accounts and preparing the legal paperwork for any accounts that need to be passed to the solicitors. • Reconciliation of customer statements to produce a concise overview of the account for the customer. • Actively communicate with and support both internal and external customers and represent Tech Data in a professional manner at all times. • Ad hoc duties when required.



Medical Risk Services Ltd (MRSL)

• Insurance
• 1 - 100 Employee

• Case Manager

  • Aug 2011 - May 2014

  • Managing a portfolio of injury claim cases for clients • Careful diary management, problem investigation and solving • Case analysis and confident decision making to ensure claims are progressed efficiently and in accordance with client and court deadlines and regulations • Maintaining relationships with clients through efficient communication, Liaising with professionals at all levels by email, telephone and letter on all aspects of cases • Compiling, editing and proof reading… Show more • Managing a portfolio of injury claim cases for clients • Careful diary management, problem investigation and solving • Case analysis and confident decision making to ensure claims are progressed efficiently and in accordance with client and court deadlines and regulations • Maintaining relationships with clients through efficient communication, Liaising with professionals at all levels by email, telephone and letter on all aspects of cases • Compiling, editing and proof reading reports for clients • Developing processes and operations and training staff • Attendance to client offices nationwide for case clinic review • Management of in house medical professionals Show less • Managing a portfolio of injury claim cases for clients • Careful diary management, problem investigation and solving • Case analysis and confident decision making to ensure claims are progressed efficiently and in accordance with client and court deadlines and regulations • Maintaining relationships with clients through efficient communication, Liaising with professionals at all levels by email, telephone and letter on all aspects of cases • Compiling, editing and proof reading… Show more • Managing a portfolio of injury claim cases for clients • Careful diary management, problem investigation and solving • Case analysis and confident decision making to ensure claims are progressed efficiently and in accordance with client and court deadlines and regulations • Maintaining relationships with clients through efficient communication, Liaising with professionals at all levels by email, telephone and letter on all aspects of cases • Compiling, editing and proof reading reports for clients • Developing processes and operations and training staff • Attendance to client offices nationwide for case clinic review • Management of in house medical professionals Show less



BNP Paribas

• France
• Banking
• 700 & Above Employee

• Collections Officer

  • Mar 2010 - Aug 2011

  • Chasing of debt for leasing customers by telephone, post, fax & email. • Negotiating payment of arrears with customers in order to minimize company loss. • Ensuring all documentation complies with company & legal requirements. • Maintaining arrears cases on E-Diary, to ensure accounts are updated and worked regularly. • Cash/credit note allocations & account reconciliation. • Preparation of legal packs/paperwork for litigation of non paying customers & arranging external… Show more • Chasing of debt for leasing customers by telephone, post, fax & email. • Negotiating payment of arrears with customers in order to minimize company loss. • Ensuring all documentation complies with company & legal requirements. • Maintaining arrears cases on E-Diary, to ensure accounts are updated and worked regularly. • Cash/credit note allocations & account reconciliation. • Preparation of legal packs/paperwork for litigation of non paying customers & arranging external agents to attend premises to remove our assets. • Liaising with suppliers/brokers to resolve any customer disputes in order prevent withholding of payments. Show less • Chasing of debt for leasing customers by telephone, post, fax & email. • Negotiating payment of arrears with customers in order to minimize company loss. • Ensuring all documentation complies with company & legal requirements. • Maintaining arrears cases on E-Diary, to ensure accounts are updated and worked regularly. • Cash/credit note allocations & account reconciliation. • Preparation of legal packs/paperwork for litigation of non paying customers & arranging external… Show more • Chasing of debt for leasing customers by telephone, post, fax & email. • Negotiating payment of arrears with customers in order to minimize company loss. • Ensuring all documentation complies with company & legal requirements. • Maintaining arrears cases on E-Diary, to ensure accounts are updated and worked regularly. • Cash/credit note allocations & account reconciliation. • Preparation of legal packs/paperwork for litigation of non paying customers & arranging external agents to attend premises to remove our assets. • Liaising with suppliers/brokers to resolve any customer disputes in order prevent withholding of payments. Show less



Black Horse Finance

• Financial Services
• 100 - 200 Employee

• Customer Account Manager

  • Aug 2008 - Nov 2009

  • Underwrite & assess loan applications in accordance with personal mandate, company policies & procedures • Outbound calls to follow up on broker leads to progress customer loan applications • Calling existing & previous customers in order to sell alternate finance • Handling incoming loan enquiries, ensuring accurate input of loan proposals & credit investigations • Following up broker/customer leads via telephone to further applications • Ensuring all documentation complies… Show more • Underwrite & assess loan applications in accordance with personal mandate, company policies & procedures • Outbound calls to follow up on broker leads to progress customer loan applications • Calling existing & previous customers in order to sell alternate finance • Handling incoming loan enquiries, ensuring accurate input of loan proposals & credit investigations • Following up broker/customer leads via telephone to further applications • Ensuring all documentation complies with company & legal requirements • Negotiating with customers in order to maximize sales opportunities & build long term customer relationships • Selling auxiliary products by identifying customer needs & requirements Show less • Underwrite & assess loan applications in accordance with personal mandate, company policies & procedures • Outbound calls to follow up on broker leads to progress customer loan applications • Calling existing & previous customers in order to sell alternate finance • Handling incoming loan enquiries, ensuring accurate input of loan proposals & credit investigations • Following up broker/customer leads via telephone to further applications • Ensuring all documentation complies… Show more • Underwrite & assess loan applications in accordance with personal mandate, company policies & procedures • Outbound calls to follow up on broker leads to progress customer loan applications • Calling existing & previous customers in order to sell alternate finance • Handling incoming loan enquiries, ensuring accurate input of loan proposals & credit investigations • Following up broker/customer leads via telephone to further applications • Ensuring all documentation complies with company & legal requirements • Negotiating with customers in order to maximize sales opportunities & build long term customer relationships • Selling auxiliary products by identifying customer needs & requirements Show less



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Medium Business Collections Coordinator

  • Apr 2007 - Aug 2008

  Chasing of debt for factoring customers by telephone, post, fax & email. General maintenance of ledger/portfolio including cash & credit note allocations, credit note validation, account reconciliation, debt verification, Passing of non paying accounts to litigation, applying and removing credit lines through approval/disputing or un-approving invoices, general data entry and updating ledger information. Quality sampling offshore assistants work Collation of month end statistics

• Branch Coordinator, Personal Banker & Savings/Investment Specialist

  • Jul 2006 - Apr 2007

  Managing front of house personal bankers lunches, timekeeping & appointments Booking appointments for personal bankers and other specialist departments General Branch Maintenance & Appearance Monitoring of queues & ATM machines Utilizing high balance & transfer reports to call customers to offer savings rates & account advise to ensure personal targets were met Opening and closing of customer Current & Savings accounts General account maintenance & queries statements… Show more Managing front of house personal bankers lunches, timekeeping & appointments Booking appointments for personal bankers and other specialist departments General Branch Maintenance & Appearance Monitoring of queues & ATM machines Utilizing high balance & transfer reports to call customers to offer savings rates & account advise to ensure personal targets were met Opening and closing of customer Current & Savings accounts General account maintenance & queries statements, Interest/Charges, Overdrafts, transfers, Insurances, PPI