Experience

Darlington Borough Council

• United Kingdom
• Government Administration
• 500 - 600 Employee

• Application Specialist (EYES)

  • Jan 2023 - Present



Oxfordshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Workstream Lead for Attendance and Exclusions

  • Sep 2021 - Nov 2022

  EYES Workstream Lead for EHE, Attendance, Exclusions, CME and AP teams. I was responsible for establishing the requirements of the business, configuration of EYES to meet the business needs, conversion of documents/letters to system exportable templates, update system forms and Establishment Portal forms. I was also responsible for testing EYES and producing user guides for both internal and external users. EYES Workstream Lead for EHE, Attendance, Exclusions, CME and AP teams. I was responsible for establishing the requirements of the business, configuration of EYES to meet the business needs, conversion of documents/letters to system exportable templates, update system forms and Establishment Portal forms. I was also responsible for testing EYES and producing user guides for both internal and external users.



Manchester City Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Application Support and System Development Analyst

  • Feb 2021 - Dec 2021

  My main responsibilities are testing the Children’s Portal, Establishment Portal and Parent Poral. Creation of user guides for each of the portals. My role also required testing the integration between the portal and EYES. Testing EYES and created/update forms for each of the portals. I also provided support to the helpdesk team to help upskill them, and improve their knowledge of the system. My main responsibilities are testing the Children’s Portal, Establishment Portal and Parent Poral. Creation of user guides for each of the portals. My role also required testing the integration between the portal and EYES. Testing EYES and created/update forms for each of the portals. I also provided support to the helpdesk team to help upskill them, and improve their knowledge of the system.



London Borough of Barking and Dagenham

• Government Administration
• 700 & Above Employee

• Liquidlogic System Development Consultant

  • Oct 2019 - Jul 2020

  - Project Lead * Special Guardianship (SG) Redesign * Special Intervention Service (SIS) Launch - (8 Services combined into a single service structure) * Initial Contextual Safeguarding Design - Project Plan for SIS and Special Guardianship * Creation of Project Documents * Business Processes * Liaise with Business * Creation and Update of SIS Business Process Map * Creation and Update of Special Guardianship Business Process Map - Administration * Agree Project Timescales and Parameters * Liaise between ICT and Business Teams * Weekly meetings with Business Leads, Team Managers and Head of Service - Forms Designer * Create SIS Forms * Create SG Forms * Create Contextual Safeguarding Forms * Update Pathway Forms (Pre-Birth & Homelessness Assessments, Fostering) * Create and Update Standalone Forms (Fostering, Adolescent and Youth Offending, Permanency) * Create .RTF Exports for Forms (SIS, SG, Fostering) Show less



Buckinghamshire County Council

• Liquidlogic / CP-IS Specialist

  • May 2014 - Sep 2019

  - Project Lead * Foster Carer Recruitment Implementation * Adopter Recruitment Implementation * CP-IS Implementation * CLA/CP Pathway Redesign * Aftercare Implementation - Project Plan for MASH, Adopter Recruitment, Foster Carer Recruitment and CP-IS * Creation of Project Documents * Creation of Project Plan - Business Processes * Liaise with Business (Children and Adults) * Creation and Update of MASH Business Processes and Maps * Creation and Update of Foster Carer Recruitment Processes and Maps * Creation and Update of Adopter Recruitment Processes and Maps * Creation of Business Model Maps (MASH, Adopter, Foster Carer Recruitment and CP-IS) * Investigate Foster Carer Recruitment Process (internal / legislative) - Administration * Agree Project Timescales and Parameters * Liaise between ICT and Business Teams * Weekly meetings with Business Leads, Team Managers and Head of Service *Liaise with BCC ICT Service Manager - Forms Designer * Create MASH Forms * Create BAAF Adoption and Foster Carer Recruitment Forms * Update Pathway Forms (MASH, Adopter, Foster Carer Recruitment and System Forms) * Create and Update Standalone Forms (MASH, Adopter, Foster Carer Recruitment and System Forms) * Create .RTF Exports for Forms (MASH, Adopter, Foster Carer Recruitment and System Forms) - Support * Knowledge transfer to current floorwalkers / ICT Support Team * Complete complex raised issues with ICT and Liquidlogic * Provide one-to-one training to floorwalkers * Provide Classroom based training to Social Worker and Managers (MASH, Adopter and Foster Carer Recruitment) * Create and Update user guides - Performance Reporting * Support CIT (Children’s Information Team) with updating CIN, CLA, S47 and CP Reports * Updating 903 Return reports * Provide Analysis Reports for 2013-14, 2014-15 * Update Team Specific Reports Show less



Naruto Developments LTD

• Managing Director/ ICS/IAS/EHM Specialist

  • Aug 2006 - Aug 2019



Kent County Coucil

• ICS Specialist

  • Dec 2013 - Feb 2014

  - Providing support to ICS users. - Providing one to one training. - Identifying system problems and configuration issues. - Providing support to ICS users. - Providing one to one training. - Identifying system problems and configuration issues.



Buckinghamshire County Council

• Aylesbury

• EIS Project Manager

  • Feb 2013 - Dec 2013

  Implementing EHM (formerly eCAF) system into Buckinghamshire County Coucil. Chair for EIS Project Meetings. Production of Business Process Maps and Model. System Configuration and Form Creation. Implementing EHM (formerly eCAF) system into Buckinghamshire County Coucil. Chair for EIS Project Meetings. Production of Business Process Maps and Model. System Configuration and Form Creation.



Peterborough County Council

• Interim Data Manager and Project Co-ordinator

  • Apr 2012 - Dec 2012

  Supporting Helpdesk Staff (1.8 FTE), managing ICS Project, reporting to senior management and ICT Goveranance Board. Overseeing implementation of upgrades and hot fixes. Liasing with External Software development company with system enhancements and upgrades and with Serco for inhouse technical requirements. Production of Business Process Maps and Feasibility reports. Supporting Helpdesk Staff (1.8 FTE), managing ICS Project, reporting to senior management and ICT Goveranance Board. Overseeing implementation of upgrades and hot fixes. Liasing with External Software development company with system enhancements and upgrades and with Serco for inhouse technical requirements. Production of Business Process Maps and Feasibility reports.



Cheshire West and Chester Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Onsite Support Officer

  • Aug 2011 - Oct 2011

  - Providing support to IAS users. - Providing one to one training. - Identifying system problems and configuration issues. - Providing support to IAS users. - Providing one to one training. - Identifying system problems and configuration issues.



Lewisham Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Senior Business Support Officer

  • Mar 2006 - Jan 2011

  - Providing support to IAS/ICS/ContrOCC users, and liaising with software provider (LiquidLogic) to resolve arising problems. - Identifying problems and advising solutions. - Devising testing scenarios and undertaking full functionality and regression tests. - ICS/IAS Lead Support Technician, providing System Administration and Maintenance. - Providing support to IAS/ICS/ContrOCC users, and liaising with software provider (LiquidLogic) to resolve arising problems. - Identifying problems and advising solutions. - Devising testing scenarios and undertaking full functionality and regression tests. - ICS/IAS Lead Support Technician, providing System Administration and Maintenance.



London Borough of Islington

• United Kingdom
• Government Administration
• 400 - 500 Employee

• Senior Test Technician

  • Apr 2009 - Jun 2010

  Creating functionality, regression and integration test scripts and scenarios. Maintaining Issue Log and Change Request Log. Liaising with software provider, and attending User and Focus Groups. Undertaking Compliancy testing, in regards to DCSF system specifications. Creating functionality, regression and integration test scripts and scenarios. Maintaining Issue Log and Change Request Log. Liaising with software provider, and attending User and Focus Groups. Undertaking Compliancy testing, in regards to DCSF system specifications.



Islington Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• • 2006 - 2010

• • 2006 - 2010



London Borough of Hillingdon

• United Kingdom
• Government Administration
• 700 & Above Employee

• Senior Support Officer

  • Sep 2008 - Apr 2009

  Providing one to one training. Supporting staff with general usage of system. Identifying system problems and configuration issues. Providing fault resolutions and system administration. Providing one to one training. Supporting staff with general usage of system. Identifying system problems and configuration issues. Providing fault resolutions and system administration.



Hertfordshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Business Support Analyst

  • Dec 2007 - Sep 2008

  Assisting Project and Helpdesk Team, with technical issues. Developing regression and functionality test scripts. Identifying problems and advising solutions. Assisting with specifications for future upgrades. Assisting Project and Helpdesk Team, with technical issues. Developing regression and functionality test scripts. Identifying problems and advising solutions. Assisting with specifications for future upgrades.



Wokingham District Council

• System Administrator

  • Sep 2004 - Dec 2004

  User Account Set-up, Maintenance of Input Queries, Set-up of Financial Information. Maintenance and creation of user launch-pads. Creation of guidance manuals for system administration, and quick reference guides. Proof reading of user training manuals. Data cleansing of system. Running Business Object Reports to aid with data cleansing. User Account Set-up, Maintenance of Input Queries, Set-up of Financial Information. Maintenance and creation of user launch-pads. Creation of guidance manuals for system administration, and quick reference guides. Proof reading of user training manuals. Data cleansing of system. Running Business Object Reports to aid with data cleansing.



Barnet Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Performance Lead Assistant

  • Jun 2004 - Sep 2004

  Generate QA User guides and Flow Charts. Train users on 1-1 and group basis. Improve council's PI's. Correct system Financial error's, generate Purchase Orders, update budget costs. Generate QA User guides and Flow Charts. Train users on 1-1 and group basis. Improve council's PI's. Correct system Financial error's, generate Purchase Orders, update budget costs.



London Borough of Lambeth

• United Kingdom
• Government Administration
• 700 & Above Employee

• Trainer

  • Feb 2004 - May 2004

  Undertook group-based training on Framework and Framework I, as well as individual training. Production of the training manuals. Aided in the production of online help guides using HTML. Supplied additional team support and training after go-live. Undertook group-based training on Framework and Framework I, as well as individual training. Production of the training manuals. Aided in the production of online help guides using HTML. Supplied additional team support and training after go-live.



London Borough of Tower Hamlets Social Services

• IT Training & Support Officer

  • Mar 2002 - Feb 2004

  Training on Swift Responsible for data validation, migration and quality. Maintenance of the training system. Group based and individual training of Social Workers. Aiding with the implementation and set-up of financial system. Supervisor to several Hand-Holders. Training on Swift Responsible for data validation, migration and quality. Maintenance of the training system. Group based and individual training of Social Workers. Aiding with the implementation and set-up of financial system. Supervisor to several Hand-Holders.