Lee Hyde
Sports Solution Lead at Swan Retail- Claim this Profile
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English -
Topline Score
Bio
Stuart Francis
Lee is a Director of Retail Operations who clearly has, and keeps, his finger firmly on the pulse. I've huge respect for Lee and the work he does for ITFC. Lee is a natural leader and well respected by everyone who has had the pleasure of working with him. in the two years that Touchretail have been supplying ITFC's retail solution, Lee is known throughout the Touchretail team for his attention to detail, dedication and generally being a nice guy that you want to work with, and deliver for. When Lee appreciates something, he happily recommends and shares this with others, always keen and happy to help others out. This 'giving back' attitude is one of the many traits that makes you want to do your very best for him. Can't recommend him highly enough, and I speak for us all at Touchretail.
Kerstin Mueller
In my capacity as project manager, I have worked with Lee on the relaunch of the ITFC web shop. From the first meeting, Lee has impressed as an engaged, conscientious and highly professional stakeholder. His vast experience in retail was immediately apparent and helped in getting the ambitious and time-critical web shop project off the ground. His passion for the football industry and to provide the best possible retail experience to fans was evident throughout the project. His approach was solution driven yet pragmatic when circumstances demanded. As my key day-to-day contact, Lee was great to communicate with due to his transparent and thorough approach and always making himself available for meetings and calls. It has been a pleasure to work with Lee and I wish him and his team continued success.
Stuart Francis
Lee is a Director of Retail Operations who clearly has, and keeps, his finger firmly on the pulse. I've huge respect for Lee and the work he does for ITFC. Lee is a natural leader and well respected by everyone who has had the pleasure of working with him. in the two years that Touchretail have been supplying ITFC's retail solution, Lee is known throughout the Touchretail team for his attention to detail, dedication and generally being a nice guy that you want to work with, and deliver for. When Lee appreciates something, he happily recommends and shares this with others, always keen and happy to help others out. This 'giving back' attitude is one of the many traits that makes you want to do your very best for him. Can't recommend him highly enough, and I speak for us all at Touchretail.
Kerstin Mueller
In my capacity as project manager, I have worked with Lee on the relaunch of the ITFC web shop. From the first meeting, Lee has impressed as an engaged, conscientious and highly professional stakeholder. His vast experience in retail was immediately apparent and helped in getting the ambitious and time-critical web shop project off the ground. His passion for the football industry and to provide the best possible retail experience to fans was evident throughout the project. His approach was solution driven yet pragmatic when circumstances demanded. As my key day-to-day contact, Lee was great to communicate with due to his transparent and thorough approach and always making himself available for meetings and calls. It has been a pleasure to work with Lee and I wish him and his team continued success.
Stuart Francis
Lee is a Director of Retail Operations who clearly has, and keeps, his finger firmly on the pulse. I've huge respect for Lee and the work he does for ITFC. Lee is a natural leader and well respected by everyone who has had the pleasure of working with him. in the two years that Touchretail have been supplying ITFC's retail solution, Lee is known throughout the Touchretail team for his attention to detail, dedication and generally being a nice guy that you want to work with, and deliver for. When Lee appreciates something, he happily recommends and shares this with others, always keen and happy to help others out. This 'giving back' attitude is one of the many traits that makes you want to do your very best for him. Can't recommend him highly enough, and I speak for us all at Touchretail.
Kerstin Mueller
In my capacity as project manager, I have worked with Lee on the relaunch of the ITFC web shop. From the first meeting, Lee has impressed as an engaged, conscientious and highly professional stakeholder. His vast experience in retail was immediately apparent and helped in getting the ambitious and time-critical web shop project off the ground. His passion for the football industry and to provide the best possible retail experience to fans was evident throughout the project. His approach was solution driven yet pragmatic when circumstances demanded. As my key day-to-day contact, Lee was great to communicate with due to his transparent and thorough approach and always making himself available for meetings and calls. It has been a pleasure to work with Lee and I wish him and his team continued success.
Stuart Francis
Lee is a Director of Retail Operations who clearly has, and keeps, his finger firmly on the pulse. I've huge respect for Lee and the work he does for ITFC. Lee is a natural leader and well respected by everyone who has had the pleasure of working with him. in the two years that Touchretail have been supplying ITFC's retail solution, Lee is known throughout the Touchretail team for his attention to detail, dedication and generally being a nice guy that you want to work with, and deliver for. When Lee appreciates something, he happily recommends and shares this with others, always keen and happy to help others out. This 'giving back' attitude is one of the many traits that makes you want to do your very best for him. Can't recommend him highly enough, and I speak for us all at Touchretail.
Kerstin Mueller
In my capacity as project manager, I have worked with Lee on the relaunch of the ITFC web shop. From the first meeting, Lee has impressed as an engaged, conscientious and highly professional stakeholder. His vast experience in retail was immediately apparent and helped in getting the ambitious and time-critical web shop project off the ground. His passion for the football industry and to provide the best possible retail experience to fans was evident throughout the project. His approach was solution driven yet pragmatic when circumstances demanded. As my key day-to-day contact, Lee was great to communicate with due to his transparent and thorough approach and always making himself available for meetings and calls. It has been a pleasure to work with Lee and I wish him and his team continued success.
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Credentials
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Nano Tips for Using Excel with Kat Norton
LinkedInNov, 2022- Sep, 2024
Experience
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Swan Retail
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United Kingdom
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Software Development
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1 - 100 Employee
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Sports Solution Lead
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Apr 2022 - Present
Lead evolution and commercial growth of ClearCourse Sports - our market-leading software solution developed for the professional sports market, comprising of retail and hospitality back-office management, inventory control, reporting, ePOS, loyalty, CRM, fan engagement and eCommerce. - Product Development (roadmap, consultation) - Brand Development (brand concept and creation) - Strategy & Brand Positioning (GTM strategy, marketing & market launch) - SaaS Sales & Partnership Development (Networking & opportunity prospecting) - Account Management (current client account management) Show less
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ClearCourse Sports
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United Kingdom
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Software Development
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Sports Solution Lead
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Apr 2022 - Present
Lead evolution and commercial growth of ClearCourse Sports - our market-leading software solution developed for the professional sports market, comprising of retail and hospitality back-office management, inventory control, reporting, ePOS, loyalty, CRM, fan engagement and eCommerce. - Product Development (roadmap, consultation) - Brand Development (brand concept and creation) - Strategy & Brand Positioning (GTM strategy, marketing & market launch) - SaaS Sales & Partnership Development (Networking & opportunity prospecting) - Account Management (current client account management) Show less
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That Sports Merch Podcast
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United Kingdom
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Media Production
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Podcast Host
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Dec 2020 - Present
Host and content creator of monthly sports merchandise podcast. Soon to be available on all good podcast providers (January 2021). Discussing everything sports merchandise related from across the globe. Interviews with influential industry leaders, pioneers, suppliers, rights holders and more. Ably assisted by co-host, Matt Hudson. Host and content creator of monthly sports merchandise podcast. Soon to be available on all good podcast providers (January 2021). Discussing everything sports merchandise related from across the globe. Interviews with influential industry leaders, pioneers, suppliers, rights holders and more. Ably assisted by co-host, Matt Hudson.
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Elite Sports Group
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Iraq
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Sports and Recreation Instruction
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1 - 100 Employee
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Head Of Retail
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Mar 2021 - Apr 2022
Partnerships: Everton FC (Dublin Store), Leeds United FC (Dublin Store), Southampton FC, FC Twente (Holland), Coventry City FC, Charlton Athletic FC, Cambridge United FC, Northampton Town FC, Newport County AFC, Oldham Athletic FC, Southend United FC, Hashtag United FC, Wasps Rugby & Netball, Red Bull Racing (Gaming), FUTWIZ (Gaming) Core function(s): Strategic lead of Elite Sports Group retail division overseeing the immediate re-engagement of the retail team back into the wider ESG business. Seek and facilitate new opportunities within the retail division to deliver strategic growth to the wider business revenues. Responsibilities: - Department lead of whole retail business unit, managing all retail partnerships - Full P&L responsibility - Lead contact for retail partnership senior management teams (Chairmen, CEOs, COOs, CCOs) - Recruit, develop and management of new retail team - Review of all legacy retail processes, implementing improved, additional process & systems where necessary to re-shape the business - Drive improved communication across internal business departments Direct report into: - MD - Chairman Key Relationships: - Chairman, MD, CFO, Hummel UK CCO, Heads of Supply Chain, Product, Sales, TeamSports Key Successes: - Construction & recruitment of full team over a period of 6 months. 10 key hires across eCommerce, Buying & Merchandising, Design, Customer Service & Territory Management - Successful launch of 9 new retail partnerships across Football (Premier League > Non-League), Rugby Union & eSports, within first 6 months - Successful delivery of 10 new retail physical points of sale across brick & mortar stores, store concessions and pop-up retailing units - 42 major kit & training range launches within first 6 months - Launch of 5 new & 1 takeover eCommerce sites across new retail partnerships within first 6 months - Support with launch of new brand within ESG's 'House of brands' - TURNSTILE (retro inspired / personalised gifts & accessories) Show less
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Ipswich Town FC
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United Kingdom
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Spectator Sports
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100 - 200 Employee
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Director of Retail Operations
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Jun 2013 - Mar 2021
Core Function: Deliver strategic growth and operational leadership of public-led commercial sales revenue generation channels; including retail (in-house and licensed product ranges), season and match ticket sales and match day publications sales. Identifying and generating new commercial revenue streams, including licensing the Ipswich Town FC brand to suitable licensees.Responsibilities:- Management lead of retail business unit (inc. all responsibilities of previous 'Retail Manager' role)- Management lead of ticketing/memberships business unit- Manage key accounts and core business relationships, including Mitre Sports Ltd (previous), adidas UK Ltd (current), Advanced Ticketing Ltd (previous) & SeatGeek (current).Experienced in;- Store improvement/refurbishment planning, negotiation and delivery- Store premises search, contract terms negotiation/completion- Retail systems migration from legacy system to new installation- eCommerce full tender process, leading to appointment of preferred agency. Lead design/build project from client side to successful launch- Amazon/eBay Marketplace selling. SagePay, Verifone & PayPal business payment solutions.- KPI reporting & analysis- Technical Kit supply tender process, analysis, commercial contract negotiation and appointment- Ticketing systems tender process, analysis and commercial contract negotiation- Ticketing systems major upgrade including planning, user testing and deployment- Ticketing systems migration from legacy system new installation- Knowledge of Touchretail (TRIMS) retail software, Magento2 eCommerce, Advanced TALENTSport & SeatGeek ticketing software/web front-end, ECR Concepts POSWYSE retail software/reporting suite.Direct report into; - Owner- MD, Group CIO/Club Director Key Relationships; - Finance Director, Head of Ticketing, Head of Stadium Operations, Head of Media, Head of Marketing, Director of Sales (Sponsorship, Corporate Sales and Hospitality & Events), Club Secretary Show less
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Retail Manager
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Sep 2011 - Jun 2013
Core Function: Deliver optimum profits from all retail channels and in-store ticketing operation.Key Responsibilities:- Deliver strategic and operational leadership to the retail department - including two shops, eCommerce sales, wholesale operation, licensing and warehouse function- Deliver growth in turnover and profit in line with agreed KPI targets- Manage the retail department through coaching and inspiring - office based staff, warehouse team, store management team and wider team of store based staff- Exploit new, innovative and profitable retail opportunities- Develop and maintain highest level of customer service and satisfaction- Deliver and maintain accurate stock level control and analysis systems- Develop a proactive marketing and promotional calendar to optimise sales and sell through levels- Oversee business planning, budget setting and accounts management- Creating an exciting and dynamic customer shopping experience- Negotiate with suppliers, ordering and stock level planning- Brand IP protection, trademarks and copyrighting- Attend and report at Head of Department and pre-match meetings- Manage the department staff including lieu time, training, continued professional development and holidays around the required outputs of the department- Manage the matchday programme sales operation Show less
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IFBI - International Football Business Institute
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Belgium
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Higher Education
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1 - 100 Employee
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Guest Lecturer (Football Merchandising)
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Mar 2020 - Mar 2020
Guest lectureship of Football Merchandising to Postgraduate students on the International Football Business course, at IFBI - International Football Business Institute. Postgraduate course, accredited by University of Brussels (VUB). Preparing young potentials for an executive career in the football industry. Football Merchandising Lecture, including; - Merchandise Design - Merchandise Ordering - Pricing, Sales & Promotional Strategy - Stock Management - Fan Shop Layout / Design - Technical Kit Partnership Insight - Workshop Session: Planning A Merchandise Category Buy Show less
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Leyton Orient Football Club
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United Kingdom
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Spectator Sports
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100 - 200 Employee
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Retail Manager
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Jun 2011 - Sep 2011
Manage retail department and team of staff at Leyton Orient Football Club Manage retail department and team of staff at Leyton Orient Football Club
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Nike
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India
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Online Audio and Video Media
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Assistant Head Coach, Braintree Factory Store
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Mar 2011 - Jun 2011
Assist Head Coach with all management duties of factory store outlet Assist Head Coach with all management duties of factory store outlet
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Colchester United F.C
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United Kingdom
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Financial Services
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1 - 100 Employee
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Retail Manager
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Jun 2008 - Mar 2011
Head up retail department at Colchester United Football Club. Key Responsibilities include Managing a multi-site operation (2 shops & Online presence), Managing and developing team of staff, recruitment and selection of staff, sourcing/buying/pricing of product, Account Managing with major sports brand supplier. Head up retail department at Colchester United Football Club. Key Responsibilities include Managing a multi-site operation (2 shops & Online presence), Managing and developing team of staff, recruitment and selection of staff, sourcing/buying/pricing of product, Account Managing with major sports brand supplier.
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Sports Direct International
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United Kingdom
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1 - 100 Employee
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Retail Store Manager
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Sep 2005 - Jun 2008
Worked as Retail Manager in a number of stores in South East/Essex. Worked as Retail Manager in a number of stores in South East/Essex.
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Assistant Venue Manager
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Jan 2003 - Aug 2005
Assist with management of Nexus Bar & Club Assist with management of Nexus Bar & Club
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Education
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Scarborough Sixth Form College
AS-Levels, Sports Studies, Business Studies, Psychology -
Norton Secondary School
9 GCSE's - Grade A-C, Mathematics