Experience

Texas Tech University Health Sciences Center El Paso

• United States
• Higher Education
• 400 - 500 Employee

• Enterprise IT Business Analyst III

  • Apr 2023 - Present

• PC Support Specialist

  • Sep 2009 - Present

  I have extensive experience supporting Windows and Mac operating systems. I troubleshoot hardware and software malfunctions. I perform work in the repair, maintenance, and installation of a variety of equipment and peripherals. I analyze root causes and resolve issues. I am able to provide IT Desktop Support to end-users throughout the institution. I prepare systems for deployment as well as deploy and maintain system patches and images. I collaborate with teammates to identify process improvements. I create, change and maintain documentation as well as develop automation workflows and integrations. I am the lead in IT projects and work collaboratively with cross-functional teams. I assist with the technical supervision of team members and provide training to staff on various technical subjects. I am able to communicate technical information to a non-technical audience. I maintain inventories of hardware and software. I also provide support to executive teams. Show less