Lee Henderson BAM, Dip PM, Dip Mktg
Hospitality Ambassador at Air New Zealand- Claim this Profile
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English -
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French and German Intermediate -
Topline Score
Bio
Credentials
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Bachelor of Applied Management, Majors In Business Transformation & change, Major in Event Management and Diploma in Project Management L5
CPIT (Christchurch Polytechnic Institute of Technology)
Experience
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Air New Zealand
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New Zealand
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Airlines and Aviation
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700 & Above Employee
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Hospitality Ambassador
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Sep 2019 - Present
Customer service and experience focus alongside safety to ensure an amazing journey Customer service and experience focus alongside safety to ensure an amazing journey
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MHERC
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Canterbury & West Coast, New Zealand
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Business Education marketing Coordinator
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Jun 2016 - Jun 2018
MHERC offers business courses in Wellbeing, Stress and Anxiety, Alcohol & Drug addictions, Mental Health, Motivational Interviewing, Bullying, Conflict De-escalation, Grief Loss and Trauma, Working with culturally & Linguistically diverse, We intend to help mitigate risk within workplace and community environments. Interactive sessions give clients tools and resources to utilise with the opportunity to improve their life and perceptions. MHERC offers business courses in Wellbeing, Stress and Anxiety, Alcohol & Drug addictions, Mental Health, Motivational Interviewing, Bullying, Conflict De-escalation, Grief Loss and Trauma, Working with culturally & Linguistically diverse, We intend to help mitigate risk within workplace and community environments. Interactive sessions give clients tools and resources to utilise with the opportunity to improve their life and perceptions.
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Te Runanga O Nga Maata Waka
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Canterbury
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Earthquake Support Navigator
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Apr 2015 - Jun 2016
-Project Managing household claims to assist vulnerables with claim progression -Utilising skillbase/experience to instigate progress with technical issues -Wrap around analysis of household to link to agencies/resources for wellbeing + claims -High technical insurance/earthquake knowledge awareness -Public Relations & communication skills, Conflict Resolution & Facilitation -Teamwork and networking -Professional code of ethics -Project Managing household claims to assist vulnerables with claim progression -Utilising skillbase/experience to instigate progress with technical issues -Wrap around analysis of household to link to agencies/resources for wellbeing + claims -High technical insurance/earthquake knowledge awareness -Public Relations & communication skills, Conflict Resolution & Facilitation -Teamwork and networking -Professional code of ethics
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Fletcher
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North Canterbury & Christchurch
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Community Liasion & Customer Services
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Aug 2012 - Oct 2014
-Progressing Vulnerable household claims -Teamwork with Supervisors, homeowners & Management, Tradesmen, Project Managers, & stakeholders -High Communication and relevant information sharing -Defusion & Conflict Resolution skills -Reporting to householders and Management KPI'S -Public Relations and Professional Customer Service -Presentation & Grooming -Technical Insurance & earthquake claim knowledge -Progressing Vulnerable household claims -Teamwork with Supervisors, homeowners & Management, Tradesmen, Project Managers, & stakeholders -High Communication and relevant information sharing -Defusion & Conflict Resolution skills -Reporting to householders and Management KPI'S -Public Relations and Professional Customer Service -Presentation & Grooming -Technical Insurance & earthquake claim knowledge
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Te Runanga O Nga Maata Waka
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Canterbury
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Coordinator/Team Leader Canterbury Recovery Support Service/Earthquake Support
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Nov 2010 - Oct 2012
-Team Leader/Coordinator -Networking stakeholders (EQC, EQR, Red Cross, Councils, Insurance & Ombudsman, 21 team managers) -Technical information for Earthquake related issues/claims/well-being -Marketing/Resources - Public meetings/Presentations/conflict management & facilitation -Filtering 0800 calls & matching issues with appropriate Earthquake Coordinator -Organising & running meetings with Earthquake technical information updates -Management meetings with Government & Non Government Organisations -Assisting claimants (vulnerables) with Earthquake related issues -Reporting to Management -Adapting to Environment/Public & Team Needs (Emergency to Recovery/Repairs/Rebuild phases) -Organising team Supervision via Management -Sharing updates/information resources with team Earthquake Coordinators Show less
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Event Director
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2009 - 2010
-Project/Events Management, Strategic Management, Health & safety, Marketing/Sponsorship, Public Relations & Networking with volunteers & stakeholders, including Papanui Youth Development Trust Managers -Project/Events Management, Strategic Management, Health & safety, Marketing/Sponsorship, Public Relations & Networking with volunteers & stakeholders, including Papanui Youth Development Trust Managers
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Air New Zealand
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New Zealand
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Airlines and Aviation
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700 & Above Employee
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Flight Attendant & Reservations
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May 1990 - Apr 2009
-Customer Service/Leadership & Management -Public Relations & Speaking/Announcements -Health & Safety -First Aid/Defibrillator -Marketing Products/Services -Exceptional Grooming/Presentation -Customer Service/Leadership & Management -Public Relations & Speaking/Announcements -Health & Safety -First Aid/Defibrillator -Marketing Products/Services -Exceptional Grooming/Presentation
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Education
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2009 - 2010
CPIT (Christchurch Polytechnic Institute of Technology)
Bachelor of Applied Management & Diploma In Marketing, Business Transformation & Change and Applied Management -
1977 - 1978
Burnside High School
University Entrance -
1975 - 1976
Heaton Intermediate
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Southern Institute of Technology
Diploma, Project Management
Community
