Lee Grogan
Information Technology Supervisor at Safety Council of Southwest Louisiana- Claim this Profile
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English -
Topline Score
Bio
Credentials
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The Six Morning Habits of High Performers
LinkedInMay, 2021- Oct, 2024 -
IT Troubleshooting Skill Training
UdemySep, 2015- Oct, 2024 -
Engineering Cisco Meraki Solutions Part 1
Cisco Meraki
Experience
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Safety Council of Southwest Louisiana
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United States
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E-Learning Providers
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1 - 100 Employee
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Information Technology Supervisor
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Apr 2021 - Present
- Office 365, Azure, and Active Directory administration. - Analyze current IT infrastructure to keep, update, or decommission. - Lead SharePoint implementation project. - Develop and modify policies and procedures for IT. - Direct the preparation, repair, and deployment of Windows Servers, Cisco, and Aruba Network switches. - Prepare and monitor budget variances and plan appropriate adjustments. - Create training materials and documentation for end users. -Maintain an electronic software license management system to minimize paper-based record keeping. -Oversee efficient working of all IT Support personnel and administer performance appraisals. -Managed VoIP phones and accounts. Tools used: Cisco Windows Server Microsoft Windows VoIP Sharepoint Active Directory Azure Fortinet Firewall Office 365 Admin Show less
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Long View Systems
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Canada
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IT Services and IT Consulting
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700 & Above Employee
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Systems Consultant - Sasol Project
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Feb 2023 - Apr 2023
- Helped create technical documentation and manuals into the appropriate Knowledge Management system. - Azure Active Directory Administration, including unlocking and resetting NT/AD user accounts. - Address user tickets using ServiceNow. - Provide onsite physical hands & feet technical support. - Performed reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future. - Deploying, Installing, and configuring software’s via Intune on client devices. Tools Used: Azure Microsoft Endpoint Manager (Intune / SCCM). BitLocker and LAPS. (Local admin password solution) Active Directory; including GPO and DNS. Network Imaging ServiceNow Sharepoint Dynmaics Show less
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Calcasieu Parish Public Library (company page)
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United States
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Libraries
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1 - 100 Employee
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IT Support Specialist
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Oct 2012 - Mar 2021
- Provided IT Helpdesk Support and training to over 100 staff members through remote software, telephone, and onsite meetings. - Excelled in call-handling and achieved help desk ticketing goals. - Led support for escalation of managed Cisco VoIP in 13 locations. - Configured and monitored new POS payment solution. Resulting in increased profits. - Updated outdated network equipment and implemented Spiceworks network monitoring. - Enhanced LAN & wireless network speeds by updating to Cisco Meraki & improving performance. - Analyzed Windows Server hardware and software issues and perform repairs remotely and on-site -Developed equipment documentation and training materials. -Partnered with software/hardware vendors to resolve and introduce possible new solutions. -Completed set-up maintenance and repair of audiovisual equipment. -Inputted and decommissioned inventory using Microsoft Access. Tools used: Cisco Meraki Windows Server Microsoft Windows Cisco Call Manager VoIP Active Directory SQL Show less
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Best Buy
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Retail
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700 & Above Employee
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Geek Squad IT Support Agent
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Sep 2011 - Oct 2012
-Troubleshoot computer hardware, software, and peripherals. -Monitor queues to provide accurate updates to customers. -Increased levels of production while adapting to process changes. -Analyze reported incidents and solve technical issues -Setup on-site hardware such as desktops, laptops, servers, printers, and scanners -Troubleshoot computer hardware, software, and peripherals. -Monitor queues to provide accurate updates to customers. -Increased levels of production while adapting to process changes. -Analyze reported incidents and solve technical issues -Setup on-site hardware such as desktops, laptops, servers, printers, and scanners
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National Networks
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United States
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Computer and Network Security
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1 - 100 Employee
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Network Cable Technician
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Aug 2008 - Dec 2011
-Builtout telecommunication closets and installed, terminated, and tested cables to meet precise standards. Including ethernet, fiber, and coax. -Became proficient with reading and understanding building prints/drawings. -Repaired and upgraded existing cabling in industrial and commercial settings. -Lead small team alongside network administrators to ensure cabling infrastructure standards. -Collaborate with I.T team to maintain standards and SLA’s -Upgrade and install Audio Visual Equipment. Tools Used: Fluke Network Testing Fiber Fusion LAN/WAN Data Communications Show less
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Little Cypress Mauriceville CISD
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Education Administration Programs
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100 - 200 Employee
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IT Support Specialist Intern
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Feb 2011 - Aug 2011
-Handled IT help desk request and record documentation. -Performed daily/weekly preventative maintenance, including checking and cleaning of workstations, printers, and network equipment. -Diagnose, troubleshoot, and resolve a range of software, hardware, and connectivity issues. -Reset and setup user accounts, -Provide troubleshooting of hardware and software installation, network and printer connections, cabling, desktops, docking stations, laptops, modems, and network interface cards. Show less
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Education
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Lamar State College-Orange
Associate's degree, Information Technology -
Lamar State College Orange
Information Tech Support Assist Hardware/Networking Certificate
Community
