Experience

UK Community Foundations

• United Kingdom
• Funds and Trusts
• 1 - 100 Employee

• Network Digital Transformation Lead

  • Dec 2021 - Present

  Lead the project to design, implement and migrate members of the UKCF network from a shared Salesforce platform to 38 separate Salesforce instances. Manage and improve the existing legacy Salesforce system so that it is fit for purpose during the transition. Lead the project to design, implement and migrate members of the UKCF network from a shared Salesforce platform to 38 separate Salesforce instances. Manage and improve the existing legacy Salesforce system so that it is fit for purpose during the transition.



The London Community Foundation

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Business Transformation and Systems Consultant

  • Apr 2020 - Apr 2022

  Initially employed on a short-term contract to ensure that all processes, systems, and reporting relating to LCF’s Covid-19s Emergency Response were adapted to cope with speed of deployment required whilst making sure they were robust, auditable, and efficient. Taking the learnings from Emergency Response, I am tasked with reviewing, improving, and aligning “Business as Usual” processes across Operations, Finance and Business Development departments. Developing and implementing Salesforce to support and automate these processes. Developing a reporting structure and live dashboards to provide analysis and manage performance through evidence based decision making Show less



Action for Children

• United Kingdom
• Non-profit Organization Management
• 700 & Above Employee

• • May 2016 - Oct 2019

  Lead and influence at the highest level successful commercial processes, performance management and its related Salesforce implementation, while managing its ongoing, continuing evolvement and development. My role was to develop a Salesforce system that would improve AfC performance, support decision making and action planning to drive operational and financial efficiencies. Working with senior stakeholders to ensure that the operational related decision making is embedded and providing value added and innovative commercial advice.AchievementsDeveloped and implemented Lean processes across finance, procurement and operational departments resulting in both time and financial savingsDeveloped and implemented the Salesforce CRM system across the individual 4 nation teams and multiple commercial departments, understanding each nations/departments requirement to provide an efficient system to support their work. Cleansing and migrating data from 4 different systems onto the new Salesforce platformIntroduced Performance Metrics, Dashboards, Reviews and Action planning which has resulted in an improved performance culture across operations and Business DevelopmentIntroduced an Open and Closing process for all contracts, removing all blockages and speeding up the opening process by 3 days and reducing unnecessary procurement spend when contracts closeDeveloped and delivered annual leadership performance training for the commercial finance team Show less

• • Feb 2015 - May 2016

  Initially recruited on a 3-month interim contract to review existing processes, the contract was extended to end of May 2016. I was tasked to improve the business development processes and develop and implement Salesforce across the department to increase win rates and revenue. I am also responsible for identifying and creating a market strategy enabling AfC to move into the Employment & Skills market to generate income through sub-contracting and corporate donations. I am also responsible for supporting Corporate Finance to create a new forecasting and contract management process for the organization.AchievementsSimplified existing Business Development process from a 36-page document to a 7-page frameworkDeveloped, implemented and embedded Salesforce CRM system and new processes across Business Development, resulting in:Increased win rate from 66% in 2014/15 to 75% by Q3 against a target of 70%A win rate for new income of 70% against a target of 65% (£19.1m won)Winning 86% of the available funding tendered for£34.5m total contract income won Created new fundraising strategy for employment support, developing offers for corporate partners and leading on a number of applications resulting in winning a £348,000 grant from Barclaycard and an existing pipeline of £2.5m with organizations such as Standard Life, Delloites and The Premier League.Introduced and ran monthly BD workshops, bringing the team of 37 together to embed new processes and share good practiceWorked with commercial finance to create both the new Contract Management and Forecasting structure for the organization Show less



Remploy

• United Kingdom
• Staffing and Recruiting
• 500 - 600 Employee

• • Oct 2011 - Oct 2014

  Initiated and developed a consultancy offer, identifying and cultivating new market sectors for Remploy to move in to. In June 2013, given the additional responsibility of managing Remploy’s public sector Business Development Team.Lead and coach a team of 7 Business Development Managers tasked with developing relationships and increase revenue from a variety of partners including local & central government, employers, Further Education colleges and training providers, football teams, housing associations & health authorities. Provide consultancy and bespoke packages to guide and support these partners to improve their services, processes, policies and programmes so that they can provide equality and improve the lives of disabled people. Show less

• • Mar 2008 - Sep 2011

  Promoted from National Business Development Manager to Head of Bid Management, a role that was created for me as the previous role grew. Responsible for managing and leading all national bid opportunities including opportunity and funding identification, bid planning & production, service design, bid finances, supply chain and partner engagement and contract negotiation. Directly managed a team of 5 Business Development Managers and Bid Writers, as well as indirectly managing staff and support partners including KPMG and Balfour Beatty to deliver winning bids. Show less

• • Jan 2006 - Mar 2008

• • Apr 2003 - Feb 2006



Phoenix Way Recruitment

• Senior Recruitment Consultant/ Business Development Manager

  • 2002 - Apr 2003



Convergys Intelligent Contact

• United Kingdom
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Business Development Manager

  • 2001 - 2002



True Recruit

• Sales Manager

  • 1998 - 2001



Danesfield Securities

• Senior Equities Dealer

  • 1994 - 1998