Experience

System IT Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Remote Support Officer

  • May 2010 - Present

  Providing 1st line remote assistance for all customers, both server and PC related, dealing with a variety of server operating systems including Server2012, Server 2008, Hyper V, and desktop operating systems ranging from Windows XP to Windows 10. Providing break fix over the phone and via remote software to resolution. Lots of experience of bespoke applications our customer uses aswell as the everyday Office versions including office365. Providing 1st line remote assistance for all customers, both server and PC related, dealing with a variety of server operating systems including Server2012, Server 2008, Hyper V, and desktop operating systems ranging from Windows XP to Windows 10. Providing break fix over the phone and via remote software to resolution. Lots of experience of bespoke applications our customer uses aswell as the everyday Office versions including office365.



Two Castles Hosuing ASsociation

• Paternoster Row

• IT OFFICER

  • Apr 2003 - May 2010

  1st Line Tech support and ensuring that the network runs as efficiently as possible. Responsible for logging customer calls and dealing with all the way through from logging to a complete fix. Also responsible for the purchasing IT equipment and raising the specific PO numbers through a networked system. Experience in Windows SBS2003, Vmware, Citrix Presentation Server 4.5, WYSE terminal installations, Active Directory. Backup solutions inc Backup Exec 1st Line Tech support and ensuring that the network runs as efficiently as possible. Responsible for logging customer calls and dealing with all the way through from logging to a complete fix. Also responsible for the purchasing IT equipment and raising the specific PO numbers through a networked system. Experience in Windows SBS2003, Vmware, Citrix Presentation Server 4.5, WYSE terminal installations, Active Directory. Backup solutions inc Backup Exec



Carlisle College

• Education Management
• 100 - 200 Employee

• IT Technician

  • Nov 1997 - Jun 2000

  1st line tech support fixing any problems with the network and PCs around the building and annexes associated with Carlisle College. 1st line tech support fixing any problems with the network and PCs around the building and annexes associated with Carlisle College.