Experience

BW Flexible Systems

• United States
• Machinery Manufacturing
• 200 - 300 Employee

• Global Field Service Leader & Site Leader

  • Jun 2023 - Present

• Operations Director

  • May 2017 - Jul 2023

• Customer Services Director

  • Jun 2010 - Jul 2023

  Responsible for all Aftermarket activities across the EMEA region including a 17-strong Field Service Team, a 10-strong internal Customer Services team, and a 4-strong team of Product Support Managers.

• Product Support Manager

  • Jul 2007 - Jul 2010

  Responsible for direct technical support for existing customers. Also repsonsible for the sales of remanufactured packaging equipment from our specialist rebuild facility.

• Sales Support Manager

  • Jul 2004 - Jul 2007

  led a team of 4 people responsible for the internal sales processes for all machinery orders. Responsibilities inlcuded order verification in terms of technical validity, commercial approval, and central communciation point between the customer, sales team, engineering team and manufacturing teams.