Experience

HCUK Training

• Education Management

• Quality Assurance Officer

  • Jan 2017 - Present

  Assisting the HCUK Training External Funding department by Quality Assuring all aspects of direct and partnership delivery of European Social Fund contracts across Yorkshire and the Humber. This role supports the ESF contract management team by evaluating and monitoring the learner journey, auditing records and providing quality improvement training to operational teams across the region. Assisting the HCUK Training External Funding department by Quality Assuring all aspects of direct and partnership delivery of European Social Fund contracts across Yorkshire and the Humber. This role supports the ESF contract management team by evaluating and monitoring the learner journey, auditing records and providing quality improvement training to operational teams across the region.



Hull College Group

• • Jan 2017 - Present

• • Oct 2015 - Present

  Facilitating work experience for 16 - 19 year old students undertaking a study programme at Hull College. A role of different elements that includes internal and external promotion, sourcing new placements, reviewing current placements, reporting and reviewing processes and procedures as well as aiding academic schools with related work experience administration. Year on year building the quality of placements and student experience while supporting management with tasks related to the success of student Study Programme's at the college. Show less

• • Feb 2013 - Oct 2015

  Auditing Personnel files to complete work on the college Single Central Register, collating and updating information for staff personnel files, heading up temporary and agency recruitment, processing and booking Staff Development courses and events, updating staff development event attendance registers and evaluation forms, processing ASPDR and appraisal paperwork, answering phone and mail enquiries, providing administration support for HR Advisors, HR Business Partners and Payroll staff,



Avarto Contact Services

• Quality Assurance

  • Sep 2012 - Feb 2013

  Monitoring and verifying telesales agent’s sales and follow up calls. Providing effective feedback and coaching to sales agents to improve individual, team and department targets as well as agents personal development, monitoring calls to provide evidence for complaints and disciplinaries Monitoring and verifying telesales agent’s sales and follow up calls. Providing effective feedback and coaching to sales agents to improve individual, team and department targets as well as agents personal development, monitoring calls to provide evidence for complaints and disciplinaries



Crossland Quotations

• Freelance Writer

  • Apr 2011 - Sep 2012

  A varied role completing various literary freelance work; ghost writing, proof reading, producing and personal and wedding stationary, writing and publishing personal poetry, writing greeting card verses and holding youth group workshops, selling products to publishers, magazines and the general public, providing customers with a quality product. A varied role completing various literary freelance work; ghost writing, proof reading, producing and personal and wedding stationary, writing and publishing personal poetry, writing greeting card verses and holding youth group workshops, selling products to publishers, magazines and the general public, providing customers with a quality product.



ResQ Contact Services

• Quality Assurance Manager

  • Nov 2010 - Apr 2011

  Management for 10 quality analysts, on a daily basis a look to improve their feedback and coaching skills, liaising with clients to make sure compliance regulations are adhered over various telesales and customer service campaigns, producing and delivering reports based on information provided by the Quality team, crossing in to other departments and assisting when needed with payroll, HR and coaching tasks. Management for 10 quality analysts, on a daily basis a look to improve their feedback and coaching skills, liaising with clients to make sure compliance regulations are adhered over various telesales and customer service campaigns, producing and delivering reports based on information provided by the Quality team, crossing in to other departments and assisting when needed with payroll, HR and coaching tasks.



Res Q Contact Services

• Quality Assurance

  • Sep 2009 - Nov 2010

  Monitoring sales and customer service calls, providing quality developmental feedback, providing individual weekly monitoring report, supporting operations on a daily basis. Monitoring sales and customer service calls, providing quality developmental feedback, providing individual weekly monitoring report, supporting operations on a daily basis.



Welcome Financial Services Ltd

• Financial Services
• 1 - 100 Employee

• • Apr 2007 - May 2009

  Monitoring and verifying the compliant selling of personal, secured loans and HP finance, providing coaching sessions for each monitored agent, taking on an assumed leadership role for the Hull site, working inside the new starter academy training new starters, being part of a development team creating a new internal monitoring form and criteria, supporting operations training.

• • Jun 2006 - Apr 2007

  A telesales positions selling personal loans and additional insurances under FSA guidelines, continually achieving personal loan and insurance sales targets, achieving above and my overall conversion targets for paid out loan and insurance deals, providing cover for the helpdesk team and dealing with additional inbound customer service calls.



Lidl UK

• 1 - 100 Employee

• Management Trainee

  • Apr 2006 - Jun 2006

  Shadowing the store manager’s responsibilities, learning stock checking, cashing up, closing and opening of the store, cashier duties, stock replenishment duties, but with a lack of training in management skills I decided to move on at this stage of my working life. Shadowing the store manager’s responsibilities, learning stock checking, cashing up, closing and opening of the store, cashier duties, stock replenishment duties, but with a lack of training in management skills I decided to move on at this stage of my working life.



Woolworths

• South Africa
• Retail
• 700 & Above Employee

• Retail Assistant

  • Oct 2003 - Apr 2006

  Stock replenishment, loading and unloading deliveries, till and cashier work, secondary selling of items towards personal targets, providing a point of contact for customer queries on a daily basis. Stock replenishment, loading and unloading deliveries, till and cashier work, secondary selling of items towards personal targets, providing a point of contact for customer queries on a daily basis.