Customer Success Manager

• May 2023 - Present

Petty Officer

• May 2022 - May 2023

• Ensure that the Ship always has the necessary pay, administrative, and divisional routines implemented. ◦ Oversee their accordance with fleet policy and guidelines. ▪ This activity ensures the Ship’s company are informed and updated regularly on all pay, administrative, and divisional matters.• Actively lead the planning and activation of work required to achieve termly targets. ◦ Smartly manage projects from launch through until completion in an efficient manner through direct supervision of office personnel.• Coordinate the mentorship and development of a diverse array of office staff.• Collaborate and liaise with Departmental Coordinators to ensure staff are booked into appropriate courses.• Take responsibility for managing three subordinates within the Ship’s Office.• Monitor workflows, ensuring staff follow subdepartment purpose and objectives.• Perform safety briefings to all visitors of the ship.• Author and distribute bi-monthly reports to Commanding Officers regarding outstanding administrative actions pending completion and public account expenditure.• Generate and distribute end of the month management checks to check for any expenditure discrepancies. Show less

Leading Writer

• Mar 2019 - May 2022

Petty Officer Writer

• Jun 2020 - Sep 2020

• Smartly managed the public money on all Portsmouth based ships.• Ensured it was all accounted for and was spent in accordance with Royal Navy policy.• Actively guided and mentored junior service personnel through draft preparation.• Completed workplace task books and carried out assessments.• Effectively monitored junior staff compliance with training and courses.• Communicated with personnel service complaints and identify solutions at unit level.• Performed bi-monthly workshops about the development of effective annual performance reports.• Conducted monthly management checks to monitor for any pay discrepancies.• Monitored the daily workflows around customer expenses, as well as processed all reimbursements.• Ran end of the month management checks to manage for any pay and allowance discrepancies.• Successfully trained more than 10 personnel on the mass mobilization process during the COVID-19 pandemic.• Built an Excel management tracker, which showcased this showed the progress in % of where the certain section regarding their end of month management checks.• Managed processes to make the office COVID-19 friendly and opened the office for customers earlier than expected.• Earned recognition as the Acting Rank of Petty Officer the rank senior to my current position. Show less

Writer

• Nov 2014 - Mar 2019

• Effectively maintained the confidentiality of all documents on ship.• Regularly liaised with disparate departments regarding the management and storing of records.• Coordinated training sessions with departmental Information management champions on how to manage their share point site.• Liaised with service personnel divisional officers regarding their subordinates and booking them in to see the commanding officer for awarding and promotions.• Provided introduction, training and updates termly to five information management champions throughout the ship.• Led the development of an Excel tool to efficiently collate and display duty roster information.◦ Effectively removed the tedious old process.◦ Earned the Herbert Lott Award for innovation as stated above for the creation of the Excel program. Show less

Business Administrator

• Jul 2008 - Oct 2014