Experience

Braun and Butler Construction, Inc.
• United States
• Construction
• 1 - 100 Employee
• Project Management Assistant

  • Jan 2019 - Present


HCR ManorCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Business Office Manager/Payroll and Accounts Payable Coordinator

  • Oct 2016 - Sep 2018

  • Daily management of all accounts payable/receivable and month end billing for Medicare, Medicaid and VA programs. Identified and successfully recouped $400,000 in unbilled revenue. Streamlined accounts payable procedures to improve vendor communication and invoice tracking. • Financial reconciliation of cash receipts, medical charges, petty cash, purchasing card, and resident trust funds. • Supervised front office reception staff with focus on exceptional customer service. • Processed all aspects of bi-weekly payroll for 150+ employees with consistent top performance rating within regional division. Created new workflow efficiencies to improve payroll accuracy. • Conducted background checks, I-9 verification, employee on boarding and benefit enrollments. • Established highly successful relationships with customers, vendors, and employees. Show less



Leander ISD

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Registrar - Canyon Ridge Middle School

  • Jul 2015 - Jun 2016

  • Managed campus records database for 1300 students including new student registrations, withdrawals, transfers, grade cycle submissions and adjustments. • Developed new notification procedures to streamline registration process and eliminate unnecessary follow up calls from parents. • Created training materials to increase accuracy and efficiency of record transfers between schools. • Developed ad-hoc grading reports via Excel to assist Principal and staff with pro-active monitoring of student performance. • Provided positive first impression of campus by consulting with perspective families regarding admissions criteria and school programs. Show less



Silencer Shop

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Inventory/Order Specialist

  • May 2014 - Jul 2015

  • Coded and entered 200+ purchase orders daily using QuickBooks software. • Improved existing inventory procedures to eliminate errors in accessory shipments. • Accurately resolved invoice discrepancies and order changes for customers and vendors. • Managed life cycle of silencer purchase from registration approval to shipment with 100% of target deadlines met for outgoing weekly shipments. • Coded and entered 200+ purchase orders daily using QuickBooks software. • Improved existing inventory procedures to eliminate errors in accessory shipments. • Accurately resolved invoice discrepancies and order changes for customers and vendors. • Managed life cycle of silencer purchase from registration approval to shipment with 100% of target deadlines met for outgoing weekly shipments.



Dr. Geoffrey Erwin

• Receptionist/Billing Clerk

  • Jun 2009 - Dec 2010

  • Provided high level of customer service through management of high volume of incoming and outgoing calls using multi-line phone system. • Increased accuracy of insurance reimbursement claims by 20% through development of auditing checklist for patient records. • Implemented same day turn-around for all medical records requests. • Developed workflow improvements to eliminate redundant records and reduce waste. • Provided high level of customer service through management of high volume of incoming and outgoing calls using multi-line phone system. • Increased accuracy of insurance reimbursement claims by 20% through development of auditing checklist for patient records. • Implemented same day turn-around for all medical records requests. • Developed workflow improvements to eliminate redundant records and reduce waste.

• Library Assistant/Front Office Receptionist

  • Jan 2006 - May 2007

  • Managed check out, receipt and renewal of library materials using Destiny software. • Trained volunteer library staff to work at the circulation desk. • Scheduled and coordinated the use of library equipment for teachers and office staff. • Handled high-volume of daily inbound customer calls in busy front office. • Independently addressed and resolved customer complaints. • Managed check out, receipt and renewal of library materials using Destiny software. • Trained volunteer library staff to work at the circulation desk. • Scheduled and coordinated the use of library equipment for teachers and office staff. • Handled high-volume of daily inbound customer calls in busy front office. • Independently addressed and resolved customer complaints.



Texas Guaranteed Student Loan Corporation

• Supervisor, Collections/Client Services Team Lead/Auditor/Event Planner

  • May 1987 - Apr 1999

  • Managed daily operations for staff of 25 employees. • Recruited and trained qualified candidates and evaluated performance. • Developed customer service benchmarks for collection staff. • Established and met goals for productivity and accuracy of work. • Audited colleges and universities for regulatory compliance. • Created and delivered large scale (over 600 attendees) annual company conference. • Managed daily operations for staff of 25 employees. • Recruited and trained qualified candidates and evaluated performance. • Developed customer service benchmarks for collection staff. • Established and met goals for productivity and accuracy of work. • Audited colleges and universities for regulatory compliance. • Created and delivered large scale (over 600 attendees) annual company conference.



University Federal Credit Union

• United States
• Banking
• 1 - 100 Employee

• Student Loan Coordinator

  • May 1985 - May 1987

  Managed growth of $3 + million student loan portfolio. Facilitated multi-million dollar loan sales to third party servicers. Approved, originated and distributed student loan funds to borrowers. Managed growth of $3 + million student loan portfolio. Facilitated multi-million dollar loan sales to third party servicers. Approved, originated and distributed student loan funds to borrowers.