Experience

eviivo

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Head of Distribution

  • Aug 2012 - Present

  Clerkenwell, England, United Kingdom Leading the development of existing distribution accounts and managing the ongoing technical and operational performance of online travel agencies who partner with eviivo. Focused on the implementation of new channels, creating ongoing value and revenue generation for properties. Tasked with commercial negotiations, planning and rollout of integrations along with ongoing connectivity improvements which enhance relationships and achieve the aim of proactively increasing… Show more Leading the development of existing distribution accounts and managing the ongoing technical and operational performance of online travel agencies who partner with eviivo. Focused on the implementation of new channels, creating ongoing value and revenue generation for properties. Tasked with commercial negotiations, planning and rollout of integrations along with ongoing connectivity improvements which enhance relationships and achieve the aim of proactively increasing production. Responsibilities extend to managing internal business operations in this area, optimising performance and processes to deliver success for all stakeholders.

• Customer Support Manager

  • Aug 2010 - Jul 2012

  Hammersmith, England, United Kingdom Leadership, organisation and development of the company customer service and technical support department including >20 customer service consultants). Responsibility for the delivery of a 24/7 operation to manage incoming and proactive workflow from over 5K SME accommodation businesses using the property & revenue management software platforms to enhance their online presence and profitability.



ExCeL London

• United Kingdom
• Events Services
• 100 - 200 Employee

• Customer Service Manager

  • Mar 2008 - Jul 2010

  Newham, London Accountable for shaping and executing the delivery of the visitor/campus customer services and facilities helpdesk functions to champion operational excellence for the international exhibition and conference venue.



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Customer & Operations Centre Manager

  • Jan 2005 - Dec 2007

  London & Luton Headed the 24/7 duty office and flight operations contact centre. Tasked with delivering safe, timely and efficient operational performance and control of overseas incident handling for >4.5 million annual passengers.

• Resort & Airport Operations Manager

  • Apr 1999 - Dec 2004

  Spain, Austria & Tunisia Responsibility for delivering the operating profit, return on investment and customer satisfaction objectives in the overseas destination. Managed the delivery of resort services ensuring targets for the operational aspects of the overseas product offering and propostion were exceeded through effective management and coaching of frontline resort teams (>100 staff) and co-operation with destination agents and hotel groups.



Lennox International

• United States
• Manufacturing
• 700 & Above Employee

• National Service Controller

  • Jun 1997 - Apr 1999

  Northampton, United Kingdom Responsible for co-ordination of work schedules of remote engineering team, spares procurement and stock control.