Experience

Maritime Medical Services Limited

• Gibraltar
• Medical Practices
• 1 - 100 Employee

• • Sep 2021 - Present

• • Aug 2020 - Present



Self-Employed

• Real Estate
• 1 - 100 Employee

• Freelance Author

  • Feb 2018 - Present

  Working on plays and novels. Living the dream. Working on plays and novels. Living the dream.



Voyager Editing & Proofreading

• Proofreader & Copy-Editor

  • Apr 2014 - Present

  Reading material provided by customers and providing the required feedback to a high standard. This includes, but not limited to: spelling, grammar, structure, consistency, fluidity, presentation, suitability and content advice (if requested). Reading material provided by customers and providing the required feedback to a high standard. This includes, but not limited to: spelling, grammar, structure, consistency, fluidity, presentation, suitability and content advice (if requested).



John Lewis

• United Kingdom
• Truck Transportation

• Customer Service Advisor - Electrical, Home and Technology Specialist

  • Jun 2015 - Jan 2018

  Providing excellent customer service via telecommunications over a variety of topics, such as deliveries, stock enquiries, problem solving, and product advice/information, covering all John Lewis stores and online. - Regularly achieves KPIs, including call handling and selling targets - Trusted with escalated queries as a Product Expert - Selected to train as a Customer Support 'helping hand' to provide cross-department assistance when required - Supports Team Managers and department by regularly leading team meetings, often with the assistance of detailed and professionally produced presentations on products, processes and best-practice procedure John Lewis is a top rated retail company in the UK, widely regarded for high levels of Customer Service and experience. Their internal training programs has greatly improved my confidence, ability and business skills within retail, and have provided a firm grounding from which I can build on my future. Show less



Capita

• Canada
• Financial Services
• 1 - 100 Employee

• Customer Service Advisor

  • Nov 2014 - Apr 2015

  Customer Service Advisor for the JohnLewis.com contract, providing excellent customer service via telecommunications over a variety of topics, such as deliveries, stock enquiries, problem solving, and product advice/information. Customer Service Advisor for the JohnLewis.com contract, providing excellent customer service via telecommunications over a variety of topics, such as deliveries, stock enquiries, problem solving, and product advice/information.


HM Prison Service
• Government Administration
• 1 - 100 Employee
• Prison Officer

  • 2006 - 2008