Experience

Franklins & Family Supermarkets

• United Kingdom
• Retail Groceries
• 1 - 100 Employee

• Internal Audit Assistant

  • Jan 2003 - Present

  Undertake internal audit and risk reviews Prepare reports on audit results Review the reliability and integrity of information Advise on compliance to policies and procedures Advise on how to modify procedures to safeguard assets Review the effectiveness of controls and level of compliance within IT systems and processes Identify and assess operational and financial risks within business processes Identify opportunities for improvement and recommend appropriate actions and control activities Show less



Franklins (Pick

• Operations Trainer

  • Jan 2002 - Jan 2003

  Identify and deliver training to meet operational business needs. Deliver operational training to new team members for store openings. Coordinate recruitment administration for new store openings. Re-train team members in areas of non-compliance resulting from internal audits. Schedule training courses and coordinate classrooms, equipment and training materials. Develop assessment tools Maintain training records and write reports to monitor and evaluate training effectiveness. Assist in monitoring of training expenditure. Handle telephone and email inquires on training needs from team members and advise them of training solutions available. Show less



Fresco (now Franklins)

• Store Manager

  • Jan 1996 - Jan 2002

  Maintain a high level of customer service ensuring standards are high and customers complaints resolved in an efficient and timely manner Manage the recruitment, training and conduct of all team members Manage succession planning in the store Ensuring the Store is involved in social responsibility programs Ensuring that the correct volume of products are ordered including promotional stock Managing staff rosters Ensuring store presentation meets Franklins guidelines Establishing and achieving operating budgets and financial targets Monitoring and authorising relevant store paperwork Reviewing profit and loss statements Ensuring the standard of all contractors are monitored Liaising with vendors Ensuring the store is consistently clean, maintained and well stocked 365 days per year Ensuring that proper security processes and procedures are implemented and maintained Ensuring compliance with Occupational Health and Safety (OH&S) policy and procedure (including manual handling, ergonomics & cash handling) Show less