Experience

Technical & Development Services (Northern) Ltd

• United Kingdom
• Utilities
• 1 - 100 Employee

• Utility Co-ordinator

  • Jan 2023 - Present



4th Utility

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Business Development Executive

  • Feb 2022 - Jan 2023

  At 4th Utility, a leading Full Fibre ISP dedicated to providing high-quality connectivity to homes and businesses across the UK, I played a pivotal role as a Business Development Executive (BDE). Key responsibilities and accomplishments include: • Managed oversight of up to 25 developments simultaneously, meeting target-based KPIs for both sales attraction and retention, while fostering strong relationships with property managers to ensure seamless project implementation. • Developed and executed effective penetration strategies for new and existing leads, resulting in a consistent 4% increase in quarterly ARPU penetration. • Formulated comprehensive marketing strategies encompassing email campaigns, public relations, content creation, and social media engagement to enhance brand visibility and customer engagement. • Drove lead generation through outbound outreach, event planning, direct mail campaigns, and branding initiatives, consistently expanding our customer base. • Managed customer relationships through HubSpot and Zoho CRM, ensuring outstanding service and satisfaction. • Additionally, I led informative sessions on Office software, with a particular emphasis on Excel, to enhance my colleagues' proficiency and utilisation of these applications. Show less



Royal London

• United Kingdom
• Financial Services
• 700 & Above Employee

• Case Manager

  • Mar 2021 - Feb 2022

  At Royal London, the UK's largest pension and investment company, I held a key role with the following responsibilities and achievements: • Processed new and existing business applications, withdrawals, and other transactions efficiently via platforms or application forms. • Prepared portfolio valuations and generated illustrations to aid clients in making informed decisions. • Acted as the primary point of contact, handling both inbound and outbound calls to address customer inquiries and provide assistance. • Maintained meticulous records by logging all queries and ensuring the accuracy of customer data, consistently meeting regulatory requirements. Show less



Liverpool John Moores University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Marketing Intern

  • Jan 2020 - May 2020

  At Liverpool John Moores University Legal Advice Centre, our mission was to provide vital support and resources to students throughout their academic journey. During my tenure, I contributed to this objective through the following responsibilities and achievements: • Developed and executed effective multichannel marketing strategies to engage with our target demographic, ensuring students were aware of the available support. • Successfully boosted lead generation by an impressive 30%, quantified by increased email requests and foot traffic. • Oversaw the implementation of these strategies from project inception to completion, and presented comprehensive analytical insights to the Legal Advice Centre upon project conclusion. • Proficiently utilised various tools and software, including Google Analytics, Canva, Adobe Software, Office Suite, WordPress, and Orange Software to streamline operations and enhance our outreach efforts. Show less