Experience

All Star Electric, Inc.

• United States
• Construction
• 1 - 100 Employee

• Human Resources Receptionist

  • Dec 2022 - Present

  My job consists of assisting applicants in the hiring process, directing new employee orientations, maintaining up-to-date employee records, processing payroll, and more. I'm also responsible for the front desk including answering phones, greeting visitors, distributing of incoming mail, arranging courier services as required, and ordering/restocking of office supplies. My job consists of assisting applicants in the hiring process, directing new employee orientations, maintaining up-to-date employee records, processing payroll, and more. I'm also responsible for the front desk including answering phones, greeting visitors, distributing of incoming mail, arranging courier services as required, and ordering/restocking of office supplies.



PowerSchool Group LLC

• United States
• E-Learning Providers
• 1 - 100 Employee

• Technical Support Engineer I

  • Jun 2019 - Dec 2022

  I provide technical support for our award-winning K-12 software systems. I also provide technical support with a strong focus on customer service that is designed to maximum customer satisfaction. I am familiar with all application software functionality so that I am able to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. My interaction with customers can be over the phone, through chat and also written internet based communication. I am familiar with Performance Matters, Unified Talent and Professional Development. Show less



Home Services

• France
• Banking

• PC Technician

  • Jan 2011 - Nov 2022

  I service personal clients’ computers, configure routers, install drivers and software for the computers as needed. I utilize Fixme.IT to remote into the users computers to troubleshoot issues. I monitor PC performance via Spiceworks. I service personal clients’ computers, configure routers, install drivers and software for the computers as needed. I utilize Fixme.IT to remote into the users computers to troubleshoot issues. I monitor PC performance via Spiceworks.



Mullinax Ford

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Front Office Receptionist

  • Feb 2019 - Jun 2019

  I answer multi-line telephone system, determine caller’s needs and route them to the appropriate department. I type memos, receipts, reports and other documents. I help administration file and sort title and tag paperwork. I answer multi-line telephone system, determine caller’s needs and route them to the appropriate department. I type memos, receipts, reports and other documents. I help administration file and sort title and tag paperwork.



The Results Companies

• United States
• Telecommunications
• 1 - 100 Employee

• Local Results Planner

  • Jan 2017 - Sep 2017

  I recorded data from voicemails for each LOB, coordinated and integrated future planned events into schedule; keep agent communication accurate. I managed payroll through the schedule adherence program and ensured accuracy of real-time using WFM software. I assessed the severity of unforeseen disaster(s) and communicated impacts to call center management. I added pre-planned events and used IEX to present management with options and recommendations for forecast changes. I responded to intraday phone and email contacts in a timely manner.I also answered phone calls for all call-outs and recorded them in Microsoft Excel spreadsheet call out log.I helped to recruit members to The Results team. Show less



Bishop State Community College

• United States
• Higher Education
• 1 - 100 Employee

• CIS Student/Intership

  • Aug 2012 - May 2014

  I studied programming systems, hardware support, server administration, computer repair, data entry and organization, information technology, and created web pages. I studied programming systems, hardware support, server administration, computer repair, data entry and organization, information technology, and created web pages.

• Library Assistant

  • Aug 2008 - May 2010

  I recorded the number of books checked out and books brought back into the computer I catalogued all new arrivals. I assisted students with internet access and ensured their technical needs were met. I managed inquiries over the counter via email or telephone. I filed books by the call number numerically then alphabetically. I logged all data into the computer for the student demographics.I also maintained office supplies inventory and restocking. I recorded the number of books checked out and books brought back into the computer I catalogued all new arrivals. I assisted students with internet access and ensured their technical needs were met. I managed inquiries over the counter via email or telephone. I filed books by the call number numerically then alphabetically. I logged all data into the computer for the student demographics.I also maintained office supplies inventory and restocking.



Catastrophe Management Solutions

• Consumer Services
• 1 - 100 Employee

• Insurance Analyst

  • Jan 2009 - Mar 2010

  Updated and studied grievance policies, made initial contact calls and follow-up calls to the insured, tracked claims process and compliance, researched prior losses Updated and studied grievance policies, made initial contact calls and follow-up calls to the insured, tracked claims process and compliance, researched prior losses



Mobile County Public School System

• United States
• Education Administration Programs
• 700 & Above Employee

• Substitute Teacher

  • Aug 2005 - Jan 2010

  Performed classroom duties for grades K-5 on according to teacher’s lesson plans, was accountable for non-classroom duties as required by the school, such as writing reports, retaining records of student advancement and discussing with parents. Performed classroom duties for grades K-5 on according to teacher’s lesson plans, was accountable for non-classroom duties as required by the school, such as writing reports, retaining records of student advancement and discussing with parents.