Program Manager - Subcontractor Account Manager

• Aug 2023 - Present

Corporate Trainer - Credentialing Trainer

• Feb 2022 - Aug 2023

• Served as a Subject Matter Expert and trainer for Trustaff, an Ingenovis Health brand in Credentialing • Participated in business process mapping for Healthcare Staffing Hire and Sterling implementation for Trustaff credentialing, along with functional reviews • Was part of the business process mapping for functional review for Bullhorn for Trustaff • Participated in functional review testing of Bullhorn for both VISTA and CardioSolution • Assisted in the creation of content and assisting as a Credentialing SME in Bullhorn (ATS/CRM) for VISTA credentialing • Lead training for various Trustaff departments in internal support implementation needs • Facilitated training on primary and secondary vendor systems • Participated in OLA/Mobile applications for Trustaff on both levels of business process mapping and functional reviews • Developed new hire training for Trustaff credentialing covering new hire training credentialing, organization process and flow, Bullhorn, and vendor-specific programs • Facilitated instructor-led training for Trustaff credentialing, SME credentialing for recruiters, and more • Assisted in the creation of internal training modules for Trustaff HR policies and procedures, including assisting in the development of internal training for employees on the ACT Program • Designed content in the form of Job Aids, Resources (Quick Reference Guides), Self-Paced Modules, instructor-led decks and facilitator/participant guides for credentialing, Bullhorn, vendor applications, and more • Assisted in handling our team’s shared inbox responsibilities • Professional communication with lead stakeholders, internal and external clients Show less

Credentialing Lead Trainer

• Dec 2021 - Feb 2022

Compliance Team Lead

• Feb 2021 - Dec 2021

Senior Compliance Specialist

• Jun 2019 - Feb 2021

Compliance Specialist

• Aug 2015 - Jun 2019