Lebohang Nkhoesa
Information Technology Help Desk Technician at Vexall- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Sql fundamentals
SoloLearn
Experience
-
Vexall
-
South Africa
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Information Technology Help Desk Technician
-
Apr 2021 - Present
* Serve as the first point of contact for customers seeking technical assistance telephonically. * Determine the best solution based on the issue and details provided by customers. * Direct unresolved issues to the next level of support personnel Ensure incidents are resolved on first contact and within set SLA's. * Used JIRA Service Management ticketing system to manage and process support actions and requests. * Troubleshooting and setting up printers, PCs, scanners and network devices depending on the connection and configuration of each device. * Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures. * Linux Administration and troubleshooting issues ensuring smooth running of the operating system and software. * Monitor systems in operation and quickly troubleshoot errors. * Explain technical information in clear terms to promote better understanding for non-technical users. * Configure hardware and grant system permissions to new employees. * Provide basic end-user troubleshooting and desktop support. * Provide on-call support for critical issues related to hardware and Software. * Suggest software and hardware modifications to reduce lag time and improve overall speed. * Provide Tier I and II IT support to non-technical internal users through desk side support services. * Configure hardware, devices, and software to set up work stations for employees. * Install, modify, and repair software and hardware to resolve technical issues. * Respond to support requests from end-users and patiently walk individuals through basic troubleshooting tasks Show less
-
-
-
GTMI (Gauteng Technical Manufacturing Initiative)
-
City of Johannesburg, Gauteng, South Africa
-
Technical support NQF level 4
-
Aug 2020 - Jul 2021
I was enrolled for a 12 months technical support NQF level 4 learnership. The learning process was conducted online and we attended at Revolution Media Academy for practical's My duties included the following : * Identified hardware and software solutions. * Troubleshooted hardware and software technical issues. * Diagnosed and repaired operating systems faults. * Resolved network and connection issues. * Installed and configured hardware and software. * Configured and tested new software and hardware. * Installed and configured operating systems and applications. * Installed, configured and maintained computer systems and network connections. * Monitored systems in operation and quickly troubleshoot errors * Basic windows computer assembly. Show less
-
-
Education
-
2015 - 2018
Durban University of Technology
Diploma, Information Technology
Community
