Experience

Sage Pastel Accounting

• South Africa
• Software Development
• 1 - 100 Employee

• Quality Assuror

  • May 2006 - Present

  • Responsible for assessing the quality of the service provided to clients telephonically • Making sure that all consultants follow company policies and procedures while being on a call • Building a strong ethical relationship with internal and external customers • Monitoring and identifying strengths and weakness of agents • Ensure that expert knowledge of the product is maintained • Providing feedback to consultants and management on how standards and quality can be improved • Providing feedback reports to management to assess the quality of services provided by the consultant’s • Ensuring that all deadlines have been met • Identifying training needs for new and existing agents Show less