Experience

Oneplan Insurance

• South Africa
• Insurance
• 100 - 200 Employee

• Customer Service

  • Nov 2022 - Present



Macmillan Education

• United Kingdom
• Education Administration Programs
• 700 & Above Employee

• Customer Service Consultant

  • Dec 2020 - Mar 2022

  Processing of Orders for Credit and Cash/Proforma Customers on SYSPRO within KPI ensuring accuracy and attention to detail o Provide efficient Customer Service to internal and external stakeholders by managing day to day order processing in professional manner o Develop and maintain a good knowledge of the industry, and the customer services/distribution policies of Macmillan in order to provide an excellent service to all customers o Working on Fresh Desk o Handling Inbound and Outbound Calls o Dealing with Customer Queries regarding their orders o Invoicing Orders on SYSPRO o Tracking Customer Orders o Processing RMA's Show less



South African Airways

• South Africa
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Representative

  • Jun 2011 - Mar 2020

  Check-in customers o Ticket and Reservations o Passenger Queries o Assisting Unaccompanied Minors o Assisting Passengers With Special Needs Dealing with customer escalations o Managing Staff Performance and Reports Check-in customers o Ticket and Reservations o Passenger Queries o Assisting Unaccompanied Minors o Assisting Passengers With Special Needs Dealing with customer escalations o Managing Staff Performance and Reports