Experience

CyraCom Language Solutions

• United States
• Translation and Localization
• 700 & Above Employee

• Independent Lingala/ French Interpreter

  • Sep 2021 - Present

  • Performing over-the-phone consecutive interpreting from English speakers to a Lingala to the other party over the phone. Interpreting the Lingala language to English speakers. • Ability to speak fluently in Lingala and English and translate it to both parties over the phone. • Performing in person consecutive interpreting in French and Lingala from one party to another. • Ability to interpret medical terms in English to Lingala from medical staff to their patients and in Lingala to English from patients to medical staff. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• French Bilingual UAT Web Tester

  • Feb 2019 - Aug 2021

  • Testing 2 specific applications by following a set of steps indicated in a test flow spreadsheet. • Creating vehicle accounts for testing purposes in different test environments. • Capturing screenshots of each test step, Document the test step in ALM and attach the screenshots to the test as they pass. • Document and sending bug report using ALM software to engineering and development team in case of a test step failure. • Retest tests after the bugs associated to them have been resolve and close the bug after the retests have passed. Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• French Bilingual UAT Web Tester

  • Jun 2018 - Feb 2019

  • Testing 2 specific applications by following a set of steps indicated in a test flow spreadsheet. • Creating vehicle accounts for testing purposes in different test environments. • Capturing screenshots of each test step, Document the test step in ALM and attach the screenshots to the test as they pass. • Document and sending bug report using ALM software to engineering and development team in case of a test step failure. • Retest tests after the bugs associated to them have been resolve and close the bug after the retests have passed. Show less



Stefanini North America and APAC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Bilingual Helpdesk Technician I B/T

  • Dec 2016 - Jan 2018

  • Responded to incoming telephone and e-mail inquiries from RouteOne dealers. • Provided quality service to dealership and finance source users requiring assistance with the RouteOne Credit Application System. • Resolved outage related issues in connection with Finance application and contract package. • Escalated to Level2 RouteOne Support (Client) for further troubleshooting, following up with dealership when needed for update on resolution. • Recorded all dealer interaction in CA2 ticketing system Show less



CDK Global

• United States
• Software Development
• 700 & Above Employee

• Bilingual Client Tech Analyst

  • Dec 2013 - May 2016

  Bilingual Client Tech Analyst. Provide answers to clients by identifying problems, researching answers, and guiding them through corrective steps. Act as the customer-facing voice for CDK, addressing complex technical issues while speaking to the key features/benefits of CDK products and services Provides excellent technical troubleshooting (with and without the knowledge base) Access all available resources including knowledge bases to aid in problem resolution Maintain basic knowledge of OEM Programs, Products & Guidelines, and stay abreast of changes, updates and modifications Record, track, and document all internal/external interactions including all successful and unsuccessful decisions made, actions taken, and next steps, through to the final resolution. Demonstrate appropriate ownership/accountability for all cases worked and prioritize cases in accordance with level of urgency. Utilize personal organizational strategy in order to efficiently and effectively manage tasks and responsibilities. Use appropriate phone agent state for task being performed. Perform post-resolution follow-ups to ensure issue is fully resolved before closing cases Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Technician

  • Nov 2010 - Jun 2013

  Bilingual Tech Support Analyst Handling inbound as well as outbound calls and assisting user remotely. Specialized in English as well as French remote desktop support. Handling emails assigned to specific team. Interact with French as well as English speaking users worldwide on a daily basis. Supporting Ricoh printers and other printers supported in HP environment. Completed RAS, Windows7, Vista, VPN courses internally. Assist users with recovering, repair and manage PSTs in MS Outlook. Escalating , troubleshooting tickets if needed to appropriate team for additional support. Escalated tickets for hardware troubleshooting to IT local support when needed. Show less