Operations & Customer Success Manager

• Apr 2023 - Present

Program & Operations Manager

• Mar 2022 - Mar 2023

OPERATIONS MANAGER PAYS FRANCOPHONES

• Sep 2019 - Feb 2022

◼️ Optimiser et perfectionner l’expérience client ◼️ Répondre aux attentes et besoins des clients B2B / B2C◼️ Recrutement des Chefs sur la plateforme ◼️ Management ◼️ Création & développement de partenariats◼️ Optimisation SEO ◼️ Création de contenus digitaux

Event & Content Manager

• Feb 2019 - Sep 2019

La Belle Assiette is an online private chef booking platform, headquartered in Paris, France, that enables its users to browse and book menus and chefs. The service is available in 6 countries and has over 700 registered chefs.◼️ Event organization & management ◼️ Content creation ◼️ Partnerships developpement ◼️ Social media management & optimization

Freelance - Digital communication

• Jan 2019 - Oct 2019

◼️ Communication 360° ◼️ Digital communication ◼️ E-reputation optimization ◼️ Social media management & optimization ◼️ Digital ID creation ◼️ Communication 360° ◼️ Digital communication ◼️ E-reputation optimization ◼️ Social media management & optimization ◼️ Digital ID creation

Co-President

• Sep 2017 - Nov 2018

◼️ Co-founded ◼️ Developed brand image ◼️ Created content ◼️ Optimized social media ◼️ Promoted brand image ◼️ Organized events ◼️ Benchmarked ◼️ Prospected market ◼️ Co-founded ◼️ Developed brand image ◼️ Created content ◼️ Optimized social media ◼️ Promoted brand image ◼️ Organized events ◼️ Benchmarked ◼️ Prospected market

Intern

• Jul 2018 - Sep 2018

Oohee is an online platform which connects french companies and french speaking expats all around the world for short and temporary projects or jobs. ◼️ Communication & marketing ◼️ Social media Optimization ◼️ RP strategy, media ◼️ Analysis KPIs ◼️ Benchmark ◼️ Market Prospection ◼️ Marketing and communication strategy ◼️ Content creation Oohee is an online platform which connects french companies and french speaking expats all around the world for short and temporary projects or jobs. ◼️ Communication & marketing ◼️ Social media Optimization ◼️ RP strategy, media ◼️ Analysis KPIs ◼️ Benchmark ◼️ Market Prospection ◼️ Marketing and communication strategy ◼️ Content creation

SELLER

• Apr 2017 - Jan 2018

◼️ Business conduct ◼️ Developed Customer relationship ◼️ Learnt to conclude and close a sale ◼️ Carried out inventories ◼️ Used an intranet ◼️ Defined customers' expectations ◼️ Achievied financial targets ◼️ Business conduct ◼️ Developed Customer relationship ◼️ Learnt to conclude and close a sale ◼️ Carried out inventories ◼️ Used an intranet ◼️ Defined customers' expectations ◼️ Achievied financial targets

CHILDCARE

• Sep 2011 - Jan 2018

- Homework assistance - Organisation of educational & sports activities - Homework assistance - Organisation of educational & sports activities

SUPERVISOR

• Jul 2016 - Jul 2016

- Supervised kids aged from 5 to 18 - Timetabled staff - Managed times of crisis - Application of France's national security plan "Vigipirate" - Worked under pressure - Dealt with sicknesses - Supervised kids aged from 5 to 18 - Timetabled staff - Managed times of crisis - Application of France's national security plan "Vigipirate" - Worked under pressure - Dealt with sicknesses

Cashier

• Sep 2015 - Jul 2016

Student contract - Hosted customers - Developed customer relationship - Dealt with money on an everyday basis - Counted out a drawer Student contract - Hosted customers - Developed customer relationship - Dealt with money on an everyday basis - Counted out a drawer

TUTORING

• Sep 2015 - May 2016

Fortified by a year spent in the United States, I decided to shared my skills in english when I got back. Not only I taught English but also Spanish thanks to the skills I developed during a semester in Monteveideo, Uruguay. - English/Spanish Grammar - English/ Spanish Conjugation - English/ Spanish Oral conversation - English/ Spanish essay writings Fortified by a year spent in the United States, I decided to shared my skills in english when I got back. Not only I taught English but also Spanish thanks to the skills I developed during a semester in Monteveideo, Uruguay. - English/Spanish Grammar - English/ Spanish Conjugation - English/ Spanish Oral conversation - English/ Spanish essay writings

ORGANIZATION OF A PUBLIC EVENT, ERASMUS BREAKFAST

• Jan 2016 - Mar 2016

The Erasmus Breakfast is an event that gathers students in the university who have been abroad and students who want to go abroad. Each experience is very unique and it is very important to share it with people who really want to do the same. Organizing this event was a very enriching experience - 2 years in a row ( 2016/2017) - Created advertising posters - Conducted logistics - Organized the whole event - Created invitation cards - Organized a marketing mailshot The Erasmus Breakfast is an event that gathers students in the university who have been abroad and students who want to go abroad. Each experience is very unique and it is very important to share it with people who really want to do the same. Organizing this event was a very enriching experience - 2 years in a row ( 2016/2017) - Created advertising posters - Conducted logistics - Organized the whole event - Created invitation cards - Organized a marketing mailshot

TRAINEE MARKETING/ SALES

• Jul 2015 - Aug 2015

Marketing & International business Departments - Created brochures, flyers - Redesigned advertising materials - Conducted prices, competitors, industry analysis - Organized upcoming events - Organized a marketing mailshot - Promoted a new product Marketing & International business Departments - Created brochures, flyers - Redesigned advertising materials - Conducted prices, competitors, industry analysis - Organized upcoming events - Organized a marketing mailshot - Promoted a new product

Cashier

• Jan 2015 - May 2015

Student contract - Conducted shelf Placement - Compiled inventories - Optimized interactions with customers - Managed tricky situations with customers Student contract - Conducted shelf Placement - Compiled inventories - Optimized interactions with customers - Managed tricky situations with customers

Cashier

• Jul 2014 - Aug 2014

Student contract - Conducted shelf Placement - Compiled inventories - Optimized interactions with customers - Managed tricky situations with customers Student contract - Conducted shelf Placement - Compiled inventories - Optimized interactions with customers - Managed tricky situations with customers

Hostess

• Oct 2013 - Oct 2013

- Managed customer relationship - Promoted a new product : CHOCOROI -Traducted/ interpretated in english - Conducted inventories - Managed customer relationship - Promoted a new product : CHOCOROI -Traducted/ interpretated in english - Conducted inventories