Senior Consultant - Functional Delivery, APAC

• Jul 2022 - Present

Senior Manager - Financial Crime Risk Management

• Mar 2022 - Jun 2022

Senior Consultant / Senior Business Analyst - Financial Crime

• Jul 2021 - Mar 2022

Business Analyst - AML/KYC SME

• Jun 2019 - Jul 2021

Worked on the implementation of Project Circle, which was the core service case management Pegasystems’ solution for business units: AML/KYC, Customer Service Due Diligence, and Client Onboarding. My responsibilities included: o LOB stakeholder consultation and management o Facilitated design workshops to capture business requirements o Maintain delivery expectations via clarification sessions which enabled effective communication between the business and delivery team o Designed and developed core application assets that were crucial for cross application mapping and matching between MDM, Client Onboarding Portal, internal legacy systems [Fortress and Internal Global Risk Calculation Tool] and Pegasystems o Responsible for functional design for AML/KYC to-be solutiono Redesigned manual business processes from existing manual flows o Acted as SME for guidance on Technical Design Documents o Designed, led and maintained project resource induction sessions that assisted key TEST personnel o Assisted TEST personnel with development of test scripts alongside providing the to-be business process flows o Led training workshops across AU & NZ for all business units onboarding to the new Pegasystems Application o Provided UAT support by acting as a bridge between users and developers o Co-responsible for managing/reviewing JIRA for UAT defects and qTest for lodging test scripts and results o Organised workshops for bug fixes and change requests o Was utilized as a key resource for hypercare to assist on post go-live issues

Senior Financial Economic Crime Analyst

• Oct 2017 - Jun 2019

o Completing KYC reviews on existing and new to bank agribusinesses clients;o Identification and sourcing of required KYC documents o Risk analysis conducted on customer accounts as per the implemented business's risk model o Liasing with Account Managers to source requirements from end customer o Liasing with internal stakeholders of business to seek exceptions, clarifications and guidance on complex cases o Preparation of client files for Client Committee review and audit o Perform peer reviews on client files, and risk analysis o Preparation of cover note including a business recommendation for the Client Committee review Reporting: o Drafting of daily progress reports to be sent to internal stakeholders of business o Drafting of monthly progress report for the executive team SME and UAT for New CRM implementation: o Worked closely with development team to capture requirements for new Customer Relationship Management system o Involved in drafting of storyboards o Mapping all scenarios executed on current CRM o Conducted UAT and documentation of test results o Raising and documentation of defects High Risk Remediation SME: o Involved in High Risk Remediation project which involved aligning 55 high risk clients to new standard o Conducted gap analysis on new standards with Compliance and Legal team o Identified training requirements for the teamo Test and review of new KYC checklists

Team Lead - AML/KYC Remediation Project

• Oct 2016 - Oct 2017

During FY17, RaboBank Australia had brought me on as the Team Lead for the AML/KYC Regulatory Remediation Project, where I hired, onboarded, trained, led and managed a team of 50+ agents.• Assisted in the process of hiring new talent which included: o Leading the interview panel o Connecting with recruitment (internal and external)• Executed resource management tasks such as: o Set-up of user access to sites and software o Monitored attendance o Leave applications o Assigned “buddies” to resources for assisted guidance o Led and conducted Regular Team Meetings and daily huddles o Conducted performance reviews o Goal setting (team and individual)• Created a resource training program which included: o Classroom training sessions o Refresher training sessions• Created Resource Artefacts such as: o “Cheat Sheets”, tips and tricks that resources could utilise in their day-to-day activities o Reference Guides, used as a glossary and break down of detailing all variants of case types o Designed and Implemented QA framework to monitor the quality of reviews completed by agentsAlongside the above, I was also engaged in:• Streamlining pre-existing EDD/Review process, and identified current shortfalls• Provided suggestions for process improvements to Upper Management• Co-ordinated system changes with BA's and Solution Architect• Ownership of weekly project reports across timeline and task completion for key stakeholders of the business• Development of tools for the collection of customer information e.g. Enhanced Due Diligence forms.• Liaising with internal stakeholders such as Legal and Compliance teams to ensure both local and global obligations were being met

Customer Due Diligence Associate

• Mar 2016 - Oct 2016

Remediation and Periodic Account reviews: Review of customer data to ensure AML/CTF requirements are met and remediation of inconsistent dataCustomer Contact: Contacting customer and third parties via multiple mediums where required to seek missing information

Client Services Officer

• Oct 2013 - Mar 2016

Financial Planning for clients Liaising with & assist clients with their queries and service requests. Liaising with fund managers, insurers & Third Party finance providers in relation to client's requirements Preparation for client meetings including Client Data Analysis, Client Reports, Preparation of Meeting Packs, Scheduling meetings Data entry and maintenance of client data utilising internal software systems & software (COIN) Assistance with the continuous improvement of processes. Ensure the compliance of regulatory requirements and compliance standards set by the organisation & Licensee and ASIC