Experience

EPIC Technologies

• Jamaica
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Analyst

  • Jan 2020 - Present

  Remotely facilitated on boarding implementation for 8 companies (local and overseas) through the training and assessment of client resources and needs for a SaaS application. Assisted QA testing efforts by creating comprehensive test cases and executing them, resulting in a 95% reduction in post-implementation defects. Analyzed and documented user feedback to identify common pain points related to software functionality, leading to the implementation of new features that positively impacted over 1000 users. Developed comprehensive knowledge of Agile Methodologies and JIRA application through active participation in 50+ sprints, enabling effective communication with both technical and non-technical stakeholders. Improved client satisfaction by 40% through providing personalized onsite consultation and support for a major overseas client. Show less



University of South Florida

• United States
• Higher Education
• 700 & Above Employee

• Senior Peer Advisor Leader

  • Dec 2016 - Jan 2018

  Spearheaded the production and execution of large scale events for new and incoming students that had audiences of 50 to 115 persons. Provided leadership for and operated in public speaking roles for NSC programs such as Orientation sessions [which had audiences of at least 300 students/session for more than 10 session] and MC for Week of Welcome Kickoff [which had audiences of up to 2000 persons]. Managed logistics for the CampU session(s) with support of NSC professional staff Co-facilitated Spring Seminar for incoming leaders and other campus-wide student leaders. Supported the recruitment of future student leaders and students through marketing and program execution. Coached Peer Advisor Leaders and 100 new USF students in their various roles and opportunities. Show less



University of South Florida

• United States
• Higher Education
• 700 & Above Employee

• CampU Counselor

  • Jan 2016 - Oct 2016