Experience

Ipsos Ireland

• Ireland
• Market Research
• 1 - 100 Employee

• Project Manager

  • Aug 2016 - Mar 2018

  County Dublin, Ireland I project manage a wide variety of internal and external projects. Internally, I lead change management projects, handle process analysis and improvement, develop new business lines, and handle any projects with a strong logistical component. Externally, I design and deliver market research projects for client organisations, handling everything from research design through to data collection and analysis and report writing and delivery, I joined Ipsos MRBI during a very difficult time… Show more I project manage a wide variety of internal and external projects. Internally, I lead change management projects, handle process analysis and improvement, develop new business lines, and handle any projects with a strong logistical component. Externally, I design and deliver market research projects for client organisations, handling everything from research design through to data collection and analysis and report writing and delivery, I joined Ipsos MRBI during a very difficult time for the industry and I overcame many challenges related to tight budgets and an extremely competitive business environment. Successes include: - Designing and implementing a new mystery shopping business line that went on to become the cornerstone of our portfolio with a key client. - Spearheading company-wide software and hardware roll-outs. - Designing and delivering research that allowed one client to improve their service offering to such an extent that they came top of an industry poll for customer satisfaction. - Cutting a department's administrative spend on a project by 75% with process analysis and improvement. - Finding common ground and reaching consensus in the face of complex client briefs and strongly opinionated stakeholder groups. - Liaising with staff and external stakeholders to devise and enact PEEP plans

• Assistant Operations Manager (Maternity Cover)

  • Jan 2016 - Aug 2016

  County Dublin, Ireland I filled a wide range of roles including the day-to-day management of operations, operationalising business strategy, internal comms, logistical support for other departments, managing remote teams, ensuring KPI's, operational and quality metrics were achieved, process evaluation and improvement, ensuring company policy was followed and obligations to external stakeholders met, I also maintained records in line with legislation and regulatory requirements. I took this role at a very… Show more I filled a wide range of roles including the day-to-day management of operations, operationalising business strategy, internal comms, logistical support for other departments, managing remote teams, ensuring KPI's, operational and quality metrics were achieved, process evaluation and improvement, ensuring company policy was followed and obligations to external stakeholders met, I also maintained records in line with legislation and regulatory requirements. I took this role at a very busy time for the Irish industry and successfully helped coordinate the award-winning 2016 general election exit-poll campaign. Key successes included custom built spreadsheets which automated processes and saved considerable admin time across multiple departments including productivity trackers and spreadsheets to optimise resource allocation.

• Assistant Call Centre Manager

  • Aug 2014 - Jan 2016

  Dublin, Ireland I was responsible for day-to-day managment of a busy call centre. Key successes include: - Process analysis and improvement which eliminated departmental paper waste. - Codifying processes and procedures. - Writing and delivering new training modules for new and existing staff.



Ipsos UK

• United Kingdom
• Market Research
• 700 & Above Employee

• Senior Project Supervisor/Evening and Weekend Floor Manager

  • Jul 2002 - Aug 2014