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Leanne Pritchard SHRM-CP

Human Resources Director at Southwest Veterinary Surgical Service, PC

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us****@****om

(386) 825-5501

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Human Resources Director
- 2017 - Present
Deliver outstanding patient services for the busy surgical practice with four locations in Tucson, Glendale, Gilbert and Scottsdale. Answer approximately 70 calls per day to schedule surgical consults with five veterinarians in the four locations. Enter data into patient medical records, check in clients at the Scottsdale location and contact prior service providers. Forward emails and letters of referrals to other veterinarians after surgery consultations for second opinions. Ensure appointments run on time and in an efficient manner, and perform daily cash/card reconciliation. Document detailed notes regarding any client communication, and field customer inquiries for doctor follow-up.

Events Consultant
- 2013 - 2016
Collaborated with clients to ensure all event requirements and specifications were met for the company engaged in providing event and construction equipment rentals in addition to the sale of boats, farm equipment and recreational vehicles. Answered telephone calls and greeted visitors, promoting the rental of tents, tables, chairs, bouncy houses, linens, arches, plates, glassware and decorations, and meticulously documenting each individual customer order. Managed the delivery and pickup of all materials at customer event sites, ensuring timely service. Provided data entry for new and existing products to ensure a complete inventory at all times, and completed payroll for 13 employees in the rental shop in addition to using QuickBooks to perform simple bookkeeping tasks. Supervised the performance and tasks of three summer student workers providing assistance during the peak season. Served an average of 120 event customers each season, handling all work order changes with complete efficiency. Occasionally assisted within the construction rental side of the business during times of peak demand.

Senior TRC Clerk
- 2008 - 2013
Accurately updated products within the automated inventory system and monitored the retail network for the organization holding 20 branch stores. Quickly resolved issues on the floor with 25 cash registers to avoid customer delays and frustration.Received an average of 200 telephone calls per day from other branch managers and staff with requests and problem resolution, and coordinated with all departments to ensure pricing/descriptions were correct in the system.Supervised three team members engaged in extensive data entry, and provided training as warranted.Traveled to a newly acquired location for approximately two months to independently set up a new store, inventorying all products and transferring information from the former owner’s system into the Pioneer system.Provided key input into employee performance reviews and made recommendations for hiring decisions.
Senior Attendant
- 1999 - 2008
Ensured customers received the highest quality service standards at the full-service gas station and store. Managed the procurement of stock on a weekly basis, and resolved daily issues with customers and internal personnel.Supervised 12 to 15 adult and student team members, providing training in customer service and cash management.Monitored car wash operations and resolved issues, and performed light bookkeeping, managing bank deposits.Consistently improved processes and efficiency to drive the location in achieving over $1MM in yearly revenue.

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