Experience

AUXILIUM HEALTH LTD

• United Kingdom
• 1 - 100 Employee

• Manager, Patient Support Program

  • Nov 2022 - Aug 2023

  Oshawa, Ontario, Canada • Oversaw the Patient Support Team and supporting teams, ensuring efficient operations and adherence to standardized procedures across multiple programs. • Maintained ongoing communication with Operations Management, providing regular updates on program status and addressing any concerns. • Implemented changes to enhance day-to-day operations, processes, and procedures, improving overall program effectiveness. • Established and nurtured relationships with clients, vendors, and… Show more • Oversaw the Patient Support Team and supporting teams, ensuring efficient operations and adherence to standardized procedures across multiple programs. • Maintained ongoing communication with Operations Management, providing regular updates on program status and addressing any concerns. • Implemented changes to enhance day-to-day operations, processes, and procedures, improving overall program effectiveness. • Established and nurtured relationships with clients, vendors, and partners, contributing to business development and promoting Alio Health's services. • Managed the setup of new programs in development, coordinating resources and ensuring smooth implementation. • Served as the primary point of contact for the Patient Support Team and operations staff, addressing questions, concerns, and participating in performance reviews. • Collaborated with Operations and Clinical departments to ensure Health Care Practitioners (HCPs) followed proper workflows, addressed issues promptly, and maintained consistent communication. • Demonstrated exceptional management, written and verbal communication, documentation, time management, and customer service skills. • Utilized strong analytical, problem-solving, and decision-making abilities to drive program success.

• Coordinator, Patient Support Program

  • Aug 2020 - Nov 2022

  Oshawa, Ontario, Canada • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment • Cross-functional collaboration with Product and Engineering teams to identify areas of creativity or modification in the platform that, would best suit a client’s needs. • Analyzing the workings of client accounts and strategizing plans on introducing them with best practices and new product features which they can add to the platform’s… Show more • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment • Cross-functional collaboration with Product and Engineering teams to identify areas of creativity or modification in the platform that, would best suit a client’s needs. • Analyzing the workings of client accounts and strategizing plans on introducing them with best practices and new product features which they can add to the platform’s usage. • Quarterly sync ups with every account on Quarterly Business Reviews to gauge the usage metrics, KPI’s and event goals of the client. • Identifying expansion opportunities within accounts and working closely with the Sales team in accomplishing new accounts with existing clients. • Developed relationships with new staff members, and assisted existing staff members in their career development • Continually updated a leadership resume and honed skills by participating in various management training



Pain and Migraine Clinic

• United States
• Medical Practices

• Administrative Clerk

  • 2017 - Aug 2020

  Oshawa, Ontario, Canada • Excellent teamwork skills with a willingness to share information, knowledge, and personal strengths. Build on differing perspectives to enhance team efficiency and quality outcomes. Positive and fun-loving personality that fosters a positive team environment. • Utilize time and resources effectively to achieve desired outcomes. Demonstrating determination and accountability to meet challenging targets and deliver business results. Adaptable and innovative in accomplishing day-to-day work… Show more • Excellent teamwork skills with a willingness to share information, knowledge, and personal strengths. Build on differing perspectives to enhance team efficiency and quality outcomes. Positive and fun-loving personality that fosters a positive team environment. • Utilize time and resources effectively to achieve desired outcomes. Demonstrating determination and accountability to meet challenging targets and deliver business results. Adaptable and innovative in accomplishing day-to-day work and long-term goals. • Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting customers with their needs. • Developed strong problem-solving and communication skills to effectively handle various customer situations. • Maintained accurate customer records and ensured customer satisfaction through proactive follow-up. Show less



Canada's Wonderland

• Canada
• Entertainment Providers
• 500 - 600 Employee

• Cash Auditor

  • Oct 2016 - May 2017

  Vaughan, Ontario, Canada • Understanding customer needs, anticipating requirements, and delivering excellent service to both internal and external clients. Maintaining a high level of professionalism in all interactions. • Provide oversight of invoices and accounts receivable function in accordance with relevant agreements and ensure billings and receivables are correctly processed in a timely manner • Review and post journal entries, monthly revenue and operating accruals, bank reconciliations, and GST… Show more • Understanding customer needs, anticipating requirements, and delivering excellent service to both internal and external clients. Maintaining a high level of professionalism in all interactions. • Provide oversight of invoices and accounts receivable function in accordance with relevant agreements and ensure billings and receivables are correctly processed in a timely manner • Review and post journal entries, monthly revenue and operating accruals, bank reconciliations, and GST filings • Prepare monthly management reports and cash forecast and submit to Controller for review • Prepare and reviewed quarterly financial reporting workbooks and approve daily account reconciliations Show less