Experience

Mer

• Norway
• Services for Renewable Energy
• 200 - 300 Employee

• Customer Service and Support Executive

  • May 2023 - Present



The AA

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Complaints Representative

  • Oct 2018 - May 2023

  Complaints lead. Analytical assessments of case.Identifying risk to the business through trend.Implementing business change to allow for a better customer journey

• Engagement Lead

  • Apr 2015 - May 2023

  Employee Engagement Lead• An integral role in communication and staff engagement• Point of contact for the management team when negotiating third party agreements, from organising and delivering a social event to setting up business partnerships for corporate merchandise.• Communication in formal written correspondence within both B2B and B2C areas of the business • Building platforms to enable open relationships for the teams and attain honest feedback to continually develop the business welfare and profitability • Launch new products within staff engagement; Extra Mile, Yammer • Planned and delivered innovative ideas to help support social corporate responsibilities in the local area; Park clean up • Work closely with onsite Facilities Company for health and safety, completing risk assessments for any event delivered• Manage access to the company intranet site, assisting in communicating key information for the company managers and recognising our peoples achievements • Participate in regular departmental meetings • Create positive relations with all areas of the business to enable and implement business change. I have been fundamental in raising over £25,000 for charity; donating my personal time and ideas. I am proud to have received awards for my contribution to charity within the company. Show less

• Customer Service Specialist

  • Apr 2003 - May 2023

  • Department Ambassador 2015-2018 • Coach 2011-2013 (various secondments)



House of Fraser

• United Kingdom
• Retail
• 700 & Above Employee

• Retail Specialist

  • 1997 - 2003

  Responsible for display and product training. Responsible for display and product training.