Experience

The Building Maintenance Company

• United Kingdom
• Construction
• 1 - 100 Employee

• Help Desk Administrator

  • Aug 2019 - Present

  In this role I am the first point of contact for the business. Raising jobs of varying degrees of urgency and providing updates to our clients on the status of their existing jobs. I also submit quotes and budget uplifts to clients and process their authorisations. As well as the clients, I liaise a great deal with contractors both in-house and subcontracted. All communication is logged on both our in-house system as well as each client’s own in-house system - of which there are many. In this role I am the first point of contact for the business. Raising jobs of varying degrees of urgency and providing updates to our clients on the status of their existing jobs. I also submit quotes and budget uplifts to clients and process their authorisations. As well as the clients, I liaise a great deal with contractors both in-house and subcontracted. All communication is logged on both our in-house system as well as each client’s own in-house system - of which there are many.



INTERNATIONAL FOREST PRODUCTS (UK) LTD

• United Kingdom

• Export Documentation Assistant

  • Mar 2019 - Jul 2019

  Prior to relocating to Newcastle-Upon-Tyne, my role with IFP involved looking after the export documentation of recovered fibre sales to companies in India, China, Vietnam, Thailand, Taiwan, Indonesia and Malaysia. I prepared end to end export shipping and inspection documentation and liaised with freight forwarders, carriers, surveyors, inspectors as well as domestic and foreign banks. I proofread and amended all draft paperwork from freight forwarders and inspectors. This required detailed knowledge of different documentation and timescales each country required for imports. My work required updating various in-house systems with shipment information in real time, to ensure stakeholders were constantly up-to-date. I worked to strict deadlines in a fast paced environment whilst identifying & managing any discrepancies ahead of time to mitigate risk. Show less



James Cowper Kreston

• United Kingdom
• Accounting
• 100 - 200 Employee

• Office Administrator

  • Mar 2018 - Mar 2019

  This role encompassed general office responsibilities and offered support to the office as a whole. My regular duties included answering switchboard calls for 6 offices, assisting with Company Secretarial services offered to clients, carrying out anti-money laundering checks, carrying out land registry checks, assisting with online filing, scheduling and maintaining meeting rooms, placing stationary orders, non-technical printer maintenance, cleaning the kitchen, making refreshments for clients, record keeping of accounts in and out of the business, managing incoming and outgoing post and assisting with facilities management of the office. Show less



Sovereign Housing Association

• United Kingdom
• Real Estate
• 700 & Above Employee

• Private Rent Property Manager

  • Jun 2014 - Mar 2018

  Shortly after settling into my role as Administrator, I was offered the role of Property manager within the same team. I was one of four Property managers looking after 500-600 properties within Sovereign's Commercial Private Rent team. With properties spanning from Southampton to Gloucestershire the job required efficient organisation and planning in order to cover the vast areas of property management required. Such areas include, rent income management, evictions, debt recovery, block scheme inspections, tenancy renewals and exit inventories, liaising with contractors and ensuring health and safety is adhered to at all times. As well as addressing and managing disrepair and property maintenance. Show less

• Senior Property Manager

  • Dec 2015 - Jun 2016

  During this time I was asked to step up as an interim measure to assist with the management and day to day running of the Private Market Rent department. Becoming a line manager for the other three Property Manager's within the team I became responsible for their employee reviews, expenses and financial approvals.

• Private Rent Administrator

  • Mar 2014 - Jun 2014

  Whilst working in my temporary role I was able to secure a permanent role within the Private Market Rent department. This was a brand new venture for Sovereign and I felt privileged to be one of a very small team working closely with the Operations Manager to make the venture a success. At the time we had 300-400 top quality properties in our portfolio that spanned from Gloucester to Southampton. This was anticipated to grow to 1000 within the following 18 months to 2 years. The Administrator was a pivotal role within the team and involed being the first point of contact for all current and prospective customers whilst keeping track of all correspondence and logging of maintenance repairs. In addition to logging these repairs I was required to assess reports and then correlate them with the department budget, raise purchase orders, process invoices and liaise with suppliers. In addition to this I acted as an assistant to the Operations Manager. Organising her diary, attending meetings, taking minutes and circulating them to those who attended. Show less

• Executive PA and HR Advisor

  • Feb 2014 - Mar 2014

  This was an initial 4 week temporary position within the Human Resources department of Sovereign Housing Association's Head Office. This role was extremely varied, however the main pillars of my duties surrounded being a PA to the HR director as well as an overflow support base for the Learning and Development team within the HR department. Whilst this is not exhaustive, some of the every day tasks that were expected of me included organising travel and accommodation, raising purchase orders, updating training records, scheduling training days and assisting with internal recruitment. Show less



GradWeb

• Senior Recruitment Coordinator

  • Nov 2013 - Feb 2014

  GradWeb offer bespoke graduate recruitment for blue-chip companies across the globe. My role was to manage and maintain a healthy recruitment pipeline for one of GradWeb’s biggest clients. It involved running regular reports for various areas of the business, stakeholder management, on-site visits to the client, managing a small team of associates, arranging interviews and assessment centres across the world as well as analysing data and pushing candidates through the system accordingly. Most of this was facilitated by GradWeb’s very own CCM software system, which required regular upkeep and maintenance on the administrative side. Part of my role was to ensure this system was constantly running smoothly and to spearhead and address any issues or complications that may develop within it. Show less



In2Ski

• Australia

• Lead Consultant (short term contract)

  • Aug 2013 - Nov 2013

  Due to the unfortunate failure of the fledgling company that was my previous employer, my redundancy was perfectly timed with a similar overseas company headhunting my skills and experience. As a result of meeting with two of In2Ski’s directors during their visit to Skiplex, In2Ski offered me a fantastic opportunity to emigrate to Australia and run their flagship site in Sydney. However I made the decision to stay in England and settle into a role near my home town. In spite of this, the company still wanted to utilise my unique skills and experience as much as possible. So, for a short while in the run up to their launch, I acted as In2Ski’s leading overseas consultant and liaison. It involved working very closely with the board of directors as well as writing procedures, staffing structures and training programmes for sales and customer service amongst many other things. Show less



Skiplex Indoor Ski Slopes Ltd

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• General Manager and Head of Human Resources

  • Apr 2012 - Jul 2013

  I was head-hunted by a previous employer to help form part of a founding head office team for a fledgling company. One that boasts an extraordinary new concept in the world of Skiing and Snowboarding. As the title suggests my job role was two-fold, I was both head of Human Resources for all Skiplex sites as well as General Manager of the company's Head Office. This role involved managing a team of instructors and hosts, conducting company payroll and expenses, writing rotas and procedures, processing invoices and orders, organising and hosting training days, minute taking at board meetings and meeting business clients for corporate event planning. In addition to this, not only did I manage the company’s telecommunications but I was also one of a two-man team who programmed and monitored the company's online booking and CRM system Show less



Fusion Lifestyle

• United Kingdom
• Wellness and Fitness Services
• 400 - 500 Employee

• Customer Relations Consultant

  • Apr 2011 - Apr 2012

  This role was a fantastic opportunity to gain experience working in a customer facing role as well as liaising with corporate companies both local and national. It involved heavy interaction with the general public and demanded an approachable and reassuring personality. The role also entailed various duties which included representing my department at meetings and presentations, arranging appointments and meetings with current and prospective clients, networking, maintaining current Business to Business relations and cash handling. Show less