Leanne McConnachie
Information Technology Operations Manager at Thorntons Law LLP- Claim this Profile
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Bio
Jim Titmuss
I have known Leanne for over 15 years and have watched her develop into a highly skilled professional. Leanne is committed to building and developing her team to deliver excellent customer service. She is a very good leader and is well respected and trusted by the people that work for her. She can always be depended on to get to the right outcome for both the company and the users. I would recommend Leanne to anyone looking for high quality people. Happy to provide a reference for Leanne if required.
Fraser Merrifield
I worked closely with Leanne during her time as Desktop Support Manager with Wood Group. Leanne was one of the best clients I have had the pleasure to recruit for. She knew exactly what she needed for the team and had a strong focus on personal skills & team fit, which is always key to building a successful team. She always made swift decisions and always maintained strong feedback regarding the hires & upcoming requirements. I would welcome the opportunity to work with Leanne at any time.
Jim Titmuss
I have known Leanne for over 15 years and have watched her develop into a highly skilled professional. Leanne is committed to building and developing her team to deliver excellent customer service. She is a very good leader and is well respected and trusted by the people that work for her. She can always be depended on to get to the right outcome for both the company and the users. I would recommend Leanne to anyone looking for high quality people. Happy to provide a reference for Leanne if required.
Fraser Merrifield
I worked closely with Leanne during her time as Desktop Support Manager with Wood Group. Leanne was one of the best clients I have had the pleasure to recruit for. She knew exactly what she needed for the team and had a strong focus on personal skills & team fit, which is always key to building a successful team. She always made swift decisions and always maintained strong feedback regarding the hires & upcoming requirements. I would welcome the opportunity to work with Leanne at any time.
Jim Titmuss
I have known Leanne for over 15 years and have watched her develop into a highly skilled professional. Leanne is committed to building and developing her team to deliver excellent customer service. She is a very good leader and is well respected and trusted by the people that work for her. She can always be depended on to get to the right outcome for both the company and the users. I would recommend Leanne to anyone looking for high quality people. Happy to provide a reference for Leanne if required.
Fraser Merrifield
I worked closely with Leanne during her time as Desktop Support Manager with Wood Group. Leanne was one of the best clients I have had the pleasure to recruit for. She knew exactly what she needed for the team and had a strong focus on personal skills & team fit, which is always key to building a successful team. She always made swift decisions and always maintained strong feedback regarding the hires & upcoming requirements. I would welcome the opportunity to work with Leanne at any time.
Jim Titmuss
I have known Leanne for over 15 years and have watched her develop into a highly skilled professional. Leanne is committed to building and developing her team to deliver excellent customer service. She is a very good leader and is well respected and trusted by the people that work for her. She can always be depended on to get to the right outcome for both the company and the users. I would recommend Leanne to anyone looking for high quality people. Happy to provide a reference for Leanne if required.
Fraser Merrifield
I worked closely with Leanne during her time as Desktop Support Manager with Wood Group. Leanne was one of the best clients I have had the pleasure to recruit for. She knew exactly what she needed for the team and had a strong focus on personal skills & team fit, which is always key to building a successful team. She always made swift decisions and always maintained strong feedback regarding the hires & upcoming requirements. I would welcome the opportunity to work with Leanne at any time.
Experience
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Thorntons Law LLP
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United Kingdom
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Law Practice
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200 - 300 Employee
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Information Technology Operations Manager
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Jul 2023 - Present
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Service Desk Manager
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Jun 2019 - Jun 2023
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Hutchison Technologies Ltd.
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Dundee
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Customer Service Manager
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Jul 2016 - Dec 2018
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Service Delivery Manager
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Feb 2014 - Jun 2015
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Desktop Support Manager
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Mar 2008 - Jan 2014
Manage the Desktop Support team in order to meet or exceed agreed service level agreements Develop short and long term strategy for global support team, including systems and resources Ensure 3rd parties are aligned and capable of delivering services within contracted timeframes Coordinate with global team and develop a remote support service model Benchmark, analyze report on, and make recommendations for the improvement of the enterprise desktop environment in support of the company's mission and core objectives Develop an annual operating budget for the Desktop Support Team Form strong relationships with customers, building an understanding of requirements and business drivers Develop and manage Key Performance Indicators (KPI's) Responsible for managing, tracking and execution of all Desktop Support team activities and associated SLA Develop and enforce compliance with all Standard Operating Procedures (SOPs) and policies Accountable for the management, mentoring, train, develop, and motivate the staff of Desktop Support team Manage team building, training and development to ensure the service continues to evolve ensuring team growth and development. Show less
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Service Desk and Desktop Support Team Lead
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Mar 2006 - Feb 2008
Managing both Service Desk and Desktop Support teamsMaintaining a high level of customer support and service level agreementImplementing and managing support for new systemsApproving financial expenditure for the departmentProject Management - Setting up new offices Mass deployment projects affecting 400+ users and workstationsCreation and maintenance of departmental proceduresWeekly team meetings to review outstanding callsDevelopment of the IT Portal pageYearly employee performance reviewsMeeting contract managers to review the current service and deal with any issuesLiaising with third party suppliers and clients Show less
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Desktop Support Analyst
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Jun 2004 - Mar 2006
Creating and updating core PC imagesSoftware installationsTroubleshooting hardware and software issuesLiaising with 3rd partiesProject work - AD Migration
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Helpdesk Operator
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Aug 1999 - Jun 2004
Providing 1st line support to usersAccount creationResponding to user queriesGeneral office administration including filing, maintaining records and raisingPurchase Orders for the department
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Consafe Engineering
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Oil and Gas
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1 - 100 Employee
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Helpdesk Administrator
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Sep 1996 - Jun 1999
Logging calls for users Changing backup tapes General office administration Logging calls for users Changing backup tapes General office administration
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Education
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Portlethen Academy
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