Office Manager

• Feb 2018 - Present

Office Manager

• May 2015 - Jan 2018

Day-to-day running of office, responding to emails from customer, updating website & product information, managing warehouse and distribution of customer orders, social media marketing on Twitter & Facebook. Monitoring absences, organising holiday & weekend cover. Day-to-day running of office, responding to emails from customer, updating website & product information, managing warehouse and distribution of customer orders, social media marketing on Twitter & Facebook. Monitoring absences, organising holiday & weekend cover.

Team Leader & HR officer

• Nov 2010 - May 2015

Managing a team of 8 administrators, with different skill-sets and work priorities; daily allocation of work; diary management, including bookings, changes and setting up new diaries. Creating, running and analysing reports to determine any potential issues with clinics or staff, predicting & forecasting work volume as well as any other reports deemed necessary by Company & Clinical Directors. Being responsible for producing training documents for how to use in-house system , as well as training staff when new processes are introduced; attending & participating in meetings with senior staff members and company directors; monitoring staff activity & productivity; identifying & solving issues/problems, both within administration office as well as with clinics; liaising with clinical operations manager regarding clinical issues; implemented complaint protocol & recording process.Recording and managing absence for all administrative employees (8 total) & employed physiotherapists (25 total); processing Offer Letters, Resignations Acceptance, and New Starter information, including registration with selected partners as required; producing and storing contracts for all employed staff; advertising, shortlisting, and interviewing candidates for vacancies within the Administration Department; writing policies for use as a Company standard, including ‘Adverse Weather’, ‘Transport to work’, and ‘Attendance’, which includes absence and lateness monitoring. Additionally created policies involving Overtime and Time off for Medical Appointments. Also responsible for collating any PAYE information, e.g. absence deductions, salary alterations, leaver deductions and final pay etc. Ensuring all relevant staff have had DBS checks & First Aid Training, if not, organising for this to be completed A.S.A.P. Bi-Annually ensuring that all employee files are complete with correct details & that training courses/certificates have not expired.

Graduate Intern. Employment Advisor (Development)

• Jan 2010 - May 2010

Helping on the customer development side of employment services. Engaging with customers, supporting them in writing/updating CVs, Spec and Cover letters. Signposting customers to where they can receive additional help and support. Identifying transferable skills and supportive job searching. Working and liaising with other members of staff as well as outside companies, e.g., job centre and training providers. Assisting in the delivering of the ‘GOALS’ self-confidence and self-esteem building course. Designing and updating posters within the branch.

Scanning Clerk

• Dec 2009 - Dec 2009

Temporary Contract via HAYS RecruitementData input, filing, scanning files and attaching to relevant online system. Temporary Contract via HAYS RecruitementData input, filing, scanning files and attaching to relevant online system.

SECURITY STEWARD & BAR STAFF

• Feb 2007 - Jun 2008

General bar duties, being aware of what is happening around the bar, dealing with conflict, occasionally supervising a small team of 3-4 people. General bar duties, being aware of what is happening around the bar, dealing with conflict, occasionally supervising a small team of 3-4 people.

Facilities Assistant (Finance and Payroll)

• Jun 2006 - Sep 2006

TEMPORARY CONTRACT WHILE ON SUMMER BREAK FROM UNIUse of SAGE, Excel, Word, and other Office programmes as well as email and telephone to contact sister offices; running the billing procedure for the company mobile ‘phones; arranging meetings with, and greeting external clients TEMPORARY CONTRACT WHILE ON SUMMER BREAK FROM UNIUse of SAGE, Excel, Word, and other Office programmes as well as email and telephone to contact sister offices; running the billing procedure for the company mobile ‘phones; arranging meetings with, and greeting external clients

DATA ENTRY CLERK - RAST TEAM

• Mar 2005 - Sep 2005

Accessing secure data, contacting clients, data entry, introducing and implementing text message service to help contact clients, sharing and explaining information and procedure to other members of team. Accessing secure data, contacting clients, data entry, introducing and implementing text message service to help contact clients, sharing and explaining information and procedure to other members of team.

ADMINISTRATIVE OFFICER

• Oct 2003 - Sep 2004

Accessing secure data, contacting clients, updating cases, data entry. Accessing secure data, contacting clients, updating cases, data entry.