Experience

Towergate Insurance Brokers Wales

• United Kingdom
• Insurance
• 1 - 100 Employee

• Taxi Account Handler

  • Oct 2021 - Present

  Towergate Insurance Brokers knows what it takes to deliver a comprehensive, affordable and sustainable insurance program that meets the specific needs of its taxi clients. Our relationships with the UK’s leading taxi insurers puts us in a strong position to achieve just that.Talk to Towergate for expert advice about cover for single cars or a fleet of vehicles, public hire or private hire, chauffeur or executive use. From black cabs to minibuses and hatchbacks to limousines, we can help you take care of your insurance requirements for all types of vehicles. Plus, we offer you UK wide rates and schemes that will protect your livelihood wherever your ‘patch’ happens to be.Our Third-Party schemes are tailored to the specific needs of your industry, and our comprehensive cover options are designed to give you that extra comfort buffer. With Towergate you can be confident that you have the cover you need - and none of the cover you don’t.‘Cash flow is king’ for many businesses; insuring with Towergate gives you the option (subject to status) to pay by monthly instalments.Our professional, friendly Taxi Insurance teams are based in Lancing and Cardiff – not some distant ‘offshore’ call centre. So, it’s safe to say we know where you’re coming from.And if you need help with the complete range of business insurance covers such as public and employer’s liability, property and business interruption and plant inspection – as well as a range of other essential covers – we would be very pleased to help with that too.



ERS

• United Kingdom
• Insurance
• 300 - 400 Employee

• Commercial Assistant Underwriter

  • Feb 2018 - Oct 2021

  Working within the UK's largest specialist motor insurer with an A+ rating. Part of the Policy Operations Commercial Team. Supporting the Senior Underwriting team by capturing customers risk details, processing renewals, mid-term amendments and cancellations. Write a range of low complexity risks within individual underwriting authority licence and within the products risk appetite.Understanding the Commercial product, knowledge of insurance principles and the life cycle of a policy. Understanding the underwriting guide and apply risk appetites as well as having a high degree of accuracy in processing any data.



Virgin Media

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Communications and Engagment Coordinator

  • Mar 2013 - Jan 2018

  Communication and engagement activities and events across Virgin Media's Customer Contact. Driving both customer and product advocacy and making Virgin Media an even better place to work. Creating engaging content, delivering number of annual and monthly incentives and campaigns to a work force of over 750 people.Project management on several campaigns throughout the year. Putting together plans, proposals and delivering presentations to the wider team on how our team communicates, this involved coaching and training team mates on how our communications, looked and felt for those who read them, making sure they are consistent and add value for our readers. Working with directors and senior leadership teams to establish key relationships and buy in for all activities ran by our team, from Family and Friends fun days, to essential business updates around changes within the business. Networking and building rapport with key delegates, whether they are external or internal. Heads of Department to front line agents, each person’s wants and needs are different and allow myself to be flexible enough to meet their needs where possible. Ability to produce several communications daily, to inform and update our people around any key messages, working with the wider communications team to keep the messages consistent and on brand, with tone of voice and design. Contributing to the quarterly customer contact magazine communication that reaches all customer contact sites onshore and offshore, with a readership of over 7,000 people.Proved track record of facilitating international engagement, with colleagues in various locations outside of the UK including India, Philippines and Canada to ensure effective strategic communication standards maintain a high level of consistency.

• Service Assurance Technical Advisor

  • Oct 2006 - Feb 2013

  Supporting Virgin Media customers with technical issues. Answering inbound calls dealing with technical faults, working in a busy, target-driven environment.Offering an excellent customer experience by fully understanding the issue, getting to know needs/wants, fulfilling promises (such as call-backs) and fixing problems on the first call where possible.Making use of a variety of systems and processes to best diagnose issues, to book engineer appointments, and to keep customer accounts and systems up to date.Diagnosis, resolution and liaising with external partners to expedite resolution of complex faults and issues. End-to-end management of complaints, including outcome negotiation. Consistently exceeded the delivery of core targets and objectives.



The Salon

• Junior Stylist

  • Jun 2004 - Sep 2006

  Junior Stylist at The Salon as a colour technician and stylist. Working with a wide age range of clients, with different style requirements, wants and needs. Reception duties with answering calls to book clients appointments and ensuring clients data is up to date and correct. Junior Stylist at The Salon as a colour technician and stylist. Working with a wide age range of clients, with different style requirements, wants and needs. Reception duties with answering calls to book clients appointments and ensuring clients data is up to date and correct.