Experience

Jonker Auto Group

• Canada
• Retail
• 1 - 100 Employee

• Call Center Manager

  • Feb 2016 - Present



Fulton Sales

• Surrey, BC

• Customer Service Team Lead

  • Jun 2014 - Jan 2016



Black Press Media

• Canada
• Media and Telecommunications
• 300 - 400 Employee

• National Recruitment Advisor

  • Jan 2014 - Jun 2014

  Sales and creation of digital recruitment ads as well as print ads. Sales and creation of digital recruitment ads as well as print ads.



Dead Frog Brewery

• Administrative Assistant

  • Jun 2011 - Jan 2014

  processing orders and payments accounts receivable researching and purchasing promotional items customer service on the phone as well as the retail store scheduling and preparing for tours clerical work as required processing orders and payments accounts receivable researching and purchasing promotional items customer service on the phone as well as the retail store scheduling and preparing for tours clerical work as required



ICBC (Insurance Corporation of British Columbia)

• Canada
• Insurance
• 700 & Above Employee

• Instructor Learning Services

  • Feb 2008 - May 2011

  provide training to corporate staffcurriculum planning and designdesign and develop training strategies in consultation with corporate staffassess whether training courses meet staff requirementsproject team leadership, consultation and expertise on projects, including planning, design and implementationwrite and develop training proposals, business cases and planscreate announcements for up and coming training programs/coursesplan, schedule, coordinate and monitor staff training and development projectsliaison with management on customer service and training issuesprovide guidance and assistance to corporate staff Show less

• Instructor

  • Oct 1997 - May 2011

• Claims Handling Adjuster

  • May 2007 - Jan 2008

  Claim file handling - investigation, liability assessment, financial reserves, knowledge of the Motor Vehicle Act knowledge of the principles, practices, processes and techniques pertaining to the adjustment of claimsknowledge of the departmental policies, procedures and guidelines pertaining to claims handlingexplain insurance technicalities in understandable terms

• Implementation/Training Coordinator

  • Oct 2000 - Dec 2001

  analyze new and existing policies, procedures and systems to develop training courses and materialsconduct training needs analysisexamine alternative training methodsassess whether systems and/or training courses and materials meet user requirementsprovide training to corporate staff provide guidance and assistance to staff in regard to systems and proceduresparticipate in team discussions regarding implementation strategy, course development and participant feedbackdevelop and write documentation and training materials to support new and existing systemscoordinate and schedule training programscoordinate the implementation of changes to departmental procedures and processes Show less

• Office Assistant II/III

  • Oct 1997 - Sep 2000

  review reports/documents/letters for accuracy and completenessgreet the public/claimants and respond to a wide variety of inquiriesreception dutiesassisted with training of new staffknowledge of corporate and department policies, procedures and systems as they pertain to claims administrationpromote a positive public image of the Corporation and its products and servicesestablish and maintain effective working relationships with the office team, customers, vendors and community partners Show less

• Claims Adjuster

  • Dec 1999 - Aug 2000

  Claim file handling - investigation, liability assessment, financial reserves, knowledge of the Motor Vehicle Act knowledge of the principles, practices, processes and techniques pertaining to the adjustment of claimsexplain insurance technicalities in understandable termsNorth Shore Continuing Education (School District #44 – North Vancouver



School District #44 North Vancouver

• Clerk Typist/Records Clerk

  • Jul 1991 - Sep 1997

  administrative procedures including switchboard registration of students collection and distribution of academic course marks to the Ministry of Education and to students maintenance of academic files and production of academic transcripts maintenance and distribution of class lists classroom scheduling administrative procedures including switchboard registration of students collection and distribution of academic course marks to the Ministry of Education and to students maintenance of academic files and production of academic transcripts maintenance and distribution of class lists classroom scheduling