Experience

A2F

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Analyst in the Office at Generali LatAm by A2F

  • Sep 2014 - Present

  Participated of Migration project e-mail accounts Generali Brazil - Brazil for Generali LatAm - Italy. - Regional Office Management of Generali LatAm. - Local support comprises 30 employees and 45% foreigners. As Senior Analyst, Managers, Executives, Directors and Presidency. - Focal Point for migration E-mail accounts from Argentina to Italy. - Communication with six offices in Latin America and Italy, with the written and verbal communication in English and Spanish language. -Managing IT vendors Generali LatAm. - Creation of "Monthly Report IT" local service support staff and Telephony "- cost local and mobile telephony. - Implantation of Project Monitoring main server and migrating users to the domain. - Organization Regional Office Generali LatAm on direct assistance of the IT Director. - Having the daily monitoring of IT and telephony team to resolve project implementation and resolution of intermittent problems. Show less



computec

• São Paulo

• Infrastructure Support Analyst

  • Jun 2010 - Nov 2013

  Support will users will field diagnostics and troubleshooting networks (Crimping cables, routers and Wifi Network Configuration, Installation and Setup Vpn, Reset user password AD and Third Party Systems, General Programs installation. Support Hardware Installation and Configuration Desktops and Notebooks, monitoring and removal of software not approved by the company via SMS System (Microsoft Systems Management Server). Support for Fixed and Mobile Telephony (Settings and installation of extensions). Show less



Spread Tecnologia

• Brazil
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Analyst

  • Oct 2008 - Jun 2010

  Support will users via the field, diagnostics and troubleshooting networks, Hardware, Software, Telephony and Printer, monitoring and removal software not approved by the company via SMS System. Registration, control and monitoring equipment d desktop and notebook to record and control of Unibanco. Support will users via the field, diagnostics and troubleshooting networks, Hardware, Software, Telephony and Printer, monitoring and removal software not approved by the company via SMS System. Registration, control and monitoring equipment d desktop and notebook to record and control of Unibanco.



Algar Tech

• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Analyst

  • Jul 2002 - Feb 2004

  • Development projects and infrastructure deployments. Desktop box at Johnson & Johnson manufactures and office. • Based Activities: Development projects and structured cabling infrastructure deployments. Desktop box in the units Elma-Chips branches - North East Region. • Service Level 1 Help Desk remote access, diagnostics and troubleshooting networks, Hardware, Software - AT & T. • Development projects and structured cabling infrastructure deployments. Desktop box and laptop in Parmalat office. Show less