Leandro Travieso

Human Resources Administrator at UnidosUS (formerly National Council of La Raza)
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Contact Information
us****@****om
(386) 825-5501
Location
Washington, District of Columbia, United States, US
Skills

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Bio

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Credentials

  • Master of Arts
    American University
    May, 2022
    - Nov, 2024

Experience

  • UnidosUS (@WeAreUnidosUS)
    • United States
    • Non-profit Organizations
    • 100 - 200 Employee
    • Human Resources Administrator
      • Dec 2021 - Present

      • Answer incoming calls in English and Spanish by either answering their questions, transferring to appropriate Unidos staff, directing them to UnidosUS resources via the main website, or taking a detailed message. • Partner with security to record, document, and report names and affiliations of all personnel entering the building each day, allowing COVID-19 contact tracing. • Handle difficult or emotional calls with care, and discreetly and confidentially follow the process for these calls, as provided. • Listen attentively and professionally resolve complaints from the general public. • Receive, document, direct, and communicate mail/deliveries from UPS, Fed-Ex, DHL, USPS, and others. • Partner with security, building engineer, and HR team to communicate, as needed, about the overall safety of the building. • Maintain lobby, front entrance, workstation, and main conference room clean and free of debris. • Order, track, store, and distribute kitchen supplies to all UnidosUS floors daily. • Organize the main conference room for conferences, retreats, monthly staff meetings, or any event that requires preparation before, during, and after events. • Receive HR invoices and submit them through Concur for payments, as well as update Concur with new vendor information. • Record scanned HR receipts for the consolidation of HR corporate credit card via Concur. • Partner with staff on updating the floor mappings of UnidosUS floors and offices for official records. • Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and placing and expediting orders for supplies. • Train temporary employees on the duties and responsibilities of the HR Front Desk in case of absence. • Processed outgoing mail through USPS and UPS machines, and ensure both services are operational •Provide administrative support during conferences and larger events to ensure efficient operation. Show less

  • Capital City Public Charter School
    • United States
    • Primary and Secondary Education
    • 1 - 100 Employee
    • Temporary Front Desk Manager
      • Aug 2021 - Nov 2021

      • Provided excellent customer service to parents, staff, students, and visitors in English and Spanish via in-person contact, telephone, and email in a fast-paced front desk setting. • Greeted school visitors, managed the visitor sign-in log, and directed parents, volunteers, and guests. • Answered phone inquiries by providing general information and connecting calls to the office and services as appropriate. • Performed various clerical tasks, including photocopying, sorting mail, receiving documents and correspondence, monitoring the security cameras, typing emails for staffers, and using a walkie-talkie for communication. • Translated documents and announcements between English and Spanish. • Kept detailed and accurate records of visitor requests and calls received. • Maintained efficient system related to front desk procedures. • Assisted in the general office filing system of the school. • Oher duties as assigned. Show less

  • Care Resource Community Health Centers, Inc.
    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Concierge
      • Jul 2020 - Jul 2021

      • Assisted patients in their registration process for Care Resource. • Engaged in translation for both patients and staff in English and Spanish. • Provided basic technical support for patients on a wide range of needs, resolving issues at a 90% rate. • Remained courteous and calm, even during moments of customer dissatisfaction. • Assisted patients in their registration process for Care Resource. • Engaged in translation for both patients and staff in English and Spanish. • Provided basic technical support for patients on a wide range of needs, resolving issues at a 90% rate. • Remained courteous and calm, even during moments of customer dissatisfaction.

  • U.S. Census Bureau
    • United States
    • Government Administration
    • 700 & Above Employee
    • Enumerator
      • Jan 2020 - Jul 2021

      • Conducted weekly interviews with residents in English and Spanish about U.S Census. • Reported collected data to the U.S Census database and identified missing cases for potential follow-up. • Collaborated with other enumerators on mapping neighborhoods and submitting maps. • Submitted completed tasks to the supervisor and discussed developments daily. • Assisted people in filling out questionnaires and inquiries about the 2020 U.S Census. • Conducted weekly interviews with residents in English and Spanish about U.S Census. • Reported collected data to the U.S Census database and identified missing cases for potential follow-up. • Collaborated with other enumerators on mapping neighborhoods and submitting maps. • Submitted completed tasks to the supervisor and discussed developments daily. • Assisted people in filling out questionnaires and inquiries about the 2020 U.S Census.

  • Peace Corps
    • United States
    • International Affairs
    • 700 & Above Employee
    • Youth Development Specialist
      • Sep 2017 - Nov 2019

      • Facilitated interactive English lessons for 25+ Moroccans. • Drafted and generated a grant for 5,000 USD to create a local public library. • Attended a weeklong Peace Corps Project Design and Management Training with a Moroccan counterpart. • Collaborated with Moroccans to establish a chess and Zumba club. • Monitored Peace Corps software to report and identify framework goals every six months during service. • Conducted monthly meetings with community leaders to determine community needs and access progress. • Mentored 10 Moroccan youth on life skills and financial literacy through informative sessions. • Completed 160 hours of Moroccan Arabic training while living with a host family. Show less

  • City Year Washington, DC
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Youth Mentor
      • Aug 2016 - Jun 2017

      • Taught sixth-grade students subjects related to world geography. • Partnered with school staff and the City Year team to implement after-school enrichment programs. • Provided the headteacher with lesson plans and grade-level activities. • Organized community resources to provide books for over one hundred students. • Collected data to monitor, evaluate, and report the progress of roughly 30 students. • Initiated meditation and tai chi programs to control behavior and improve concentration for students • Completed 1700 hours of service and received the Segal AmeriCorps Education Award Show less

  • International Student Conferences, Inc.
    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Office Assistant
      • Jun 2015 - Aug 2015

      • Fashioned a University Proposal for future partnerships. • Produced press releases, answered and directed phone calls for ISC. • Assisted with ISC events for more than 300 people and provided logistical support for ISC conferences • Fashioned a University Proposal for future partnerships. • Produced press releases, answered and directed phone calls for ISC. • Assisted with ISC events for more than 300 people and provided logistical support for ISC conferences

  • Republican Party of Florida
    • United States
    • Political Organizations
    • 1 - 100 Employee
    • Presidential Campaign Intern
      • Aug 2012 - Nov 2012

      • Responsible for collecting data and reporting it to the Florida Republican Party during the following election: • Mitt Romney for President June 2012-November 2012 • Oversaw teams of high school volunteers and supervised their door-to-door survey. • Chaired a 300-person Super Tuesday event with the director of the office. • Completed 545+ hours of volunteer service & received President Obama’s Volunteer Service Award. • Responsible for collecting data and reporting it to the Florida Republican Party during the following election: • Mitt Romney for President June 2012-November 2012 • Oversaw teams of high school volunteers and supervised their door-to-door survey. • Chaired a 300-person Super Tuesday event with the director of the office. • Completed 545+ hours of volunteer service & received President Obama’s Volunteer Service Award.

Education

  • American University School of International Service
    Master's degree, Peace Studies and Conflict Resolution
    2020 - 2022
  • Florida International University
    Bachelor's degree, International Relations and Affairs
    2013 - 2015
  • Florida International University
    Bachelor of Arts - BA, International Relations and Affairs
    2013 - 2015
  • Florida International University
    Bachelor's degree, International Relations and Affairs
    2013 - 2015
  • Miami Dade College
    Associate of Arts (AA), International Relations and Affairs
    2010 - 2013

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