Experience

Kalerm América Latina

• Brazil
• Food and Beverage Services
• 1 - 100 Employee

• Planning Manager

  • Mar 2022 - Present

  Developing product portfolio by channel in national market, evaluating position, competitors, prices, target audience. Designed pre/post-sales structure, parts distribution, technical support, and authorized network accreditation. Manage importing and nationalizing products processes: certification by Inmetro and Anatel; Control Proforma Invoice, Commercial Invoice, Spare Parts, Import License, etc. Financial, commercial, and technical performance, reporting to the CEO at Headquarters (China). Show less



JMV - CSP Samsung

• São Paulo, Brasil

• Technical Manager

  • Jun 2019 - Mar 2022

  Developing product portfolio by channel in national market, evaluating position, competitors, prices, target audience. Designed pre/post-sales structure, parts distribution, technical support, and authorized network accreditation. Manage importing and nationalizing products processes: certification by Inmetro and Anatel; Control Proforma Invoice, Commercial Invoice, Spare Parts, Import License, etc. Financial, commercial, and technical performance, reporting to the CEO at Headquarters (China). Show less



LG Electronics Brasil

• Brazil
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Manager (Network/Aftersales)

  • Nov 2005 - Jun 2017

  Created Audit Team increasing reliability from 40% to 85% and reducing parts consumption by 30%. Led projects to increase customer satisfaction, NPS surveys, Happy Call and Mystery Customer. Developed visual communication, standardization of stores, uniforms, sign boards and equipment. Led Service Solution Projects, with support plan, contract, benefits, risk and cost reduction. Acted as a guide for Green Belt candidates. Product Recall planning and management, minimizing impact and reimbursing damages caused by the supplier. Coordinated technical support, reducing costs and diagnostic errors. Created RMA process. Warranty planning and management: time, service, policy, payment criteria, validation. Show less



Itautec

• Brazil
• Information Technology & Services
• 700 & Above Employee

• Technical Service Instructor

  • Apr 2004 - Nov 2005

  Writing technical guides, supplying training, quality monitoring and continuous improvement for products in the field. Giving Technical Support and repair facilitation to Authorized Service Center for Brown Goods. Writing technical guides, supplying training, quality monitoring and continuous improvement for products in the field. Giving Technical Support and repair facilitation to Authorized Service Center for Brown Goods.



Whirlpool Corporation

• United States
• Manufacturing
• 700 & Above Employee

• Field Engineering Analyst

  • Jun 1991 - Apr 2002

  Field Test Planning, participation in projects and continuous improvement jobs (TQC / QFD / MASP). Technical training via TV channel, partnership with schools (SENAI and others), technical performance of Call Center. Six Sigma (Black Belt) project to reduce operational costs in resale stocks. Responsible for L.A. after sales processes. Field Test Planning, participation in projects and continuous improvement jobs (TQC / QFD / MASP). Technical training via TV channel, partnership with schools (SENAI and others), technical performance of Call Center. Six Sigma (Black Belt) project to reduce operational costs in resale stocks. Responsible for L.A. after sales processes.



Motorádio S/A

• São Paulo

• R&D TV Techinician

  • Jul 1989 - May 1991

  Worked as technician at TV laboratory developing electronic circuits and nationalizin components. Responsible for Testing and analysis of new products, viability of production and importation. Introduction in pilot production and preparation for market launch. Worked as technician at TV laboratory developing electronic circuits and nationalizin components. Responsible for Testing and analysis of new products, viability of production and importation. Introduction in pilot production and preparation for market launch.



Sanyo Manufacturing Corporation

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Electronic Technician

  • Jan 1987 - Jul 1989

  Elaboration and writing technical guides and repair manuals. Appliance maintenance. Technical Inspection at Authorized Service Centers. Elaboration and writing technical guides and repair manuals. Appliance maintenance. Technical Inspection at Authorized Service Centers.