Experience

Floki

• Brazil
• Software Development
• 1 - 100 Employee

• Head of Operations

  • Apr 2022 - Present

  ● Reporting to the CEO, responsible for leading 5 teams (~30HC) – Procurement (for customers), Customer Experience, Customer Success (Sales Ops), Ops BI and Ops Support ● Implemented customer centric strategy – error rate droped by 50% and increased GMV to new all time high● Organised all processes and communication within team members (Clickup.com)● Member of company strategic committee (C-level), setting quarterly goals / main projects (OKRs) ● Reporting to the CEO, responsible for leading 5 teams (~30HC) – Procurement (for customers), Customer Experience, Customer Success (Sales Ops), Ops BI and Ops Support ● Implemented customer centric strategy – error rate droped by 50% and increased GMV to new all time high● Organised all processes and communication within team members (Clickup.com)● Member of company strategic committee (C-level), setting quarterly goals / main projects (OKRs)



Medway | Educação Médica

• Brazil
• E-Learning Providers
• 100 - 200 Employee

• Head of Operations

  • Oct 2020 - Mar 2022

  ● Reporting to the CEO, responsible for implementing the operations area in the company● Company processes mapping and Work OS implementation (Monday.com)● Perform ongoing evaluation of business operations and workflow to identify improvement opportunities● Due to operations team high performance, assumed also management of designers team and videomakers team● Member of company strategic committee, setting long term goals / quarterly goals / main projects (OKRs) ● Reporting to the CEO, responsible for implementing the operations area in the company● Company processes mapping and Work OS implementation (Monday.com)● Perform ongoing evaluation of business operations and workflow to identify improvement opportunities● Due to operations team high performance, assumed also management of designers team and videomakers team● Member of company strategic committee, setting long term goals / quarterly goals / main projects (OKRs)



TruckPad

• Brazil
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Expansion / Customer Success Manager

  • Mar 2020 - Sep 2020

  ● Expansion: Ground sales / Inside sales operations● Customer journey mapping, creating the roadmap for touchpoints, system customizations and integrations● Reviewing customer acquisition process, raising its lifetime value / increasing retention ● Expansion: Ground sales / Inside sales operations● Customer journey mapping, creating the roadmap for touchpoints, system customizations and integrations● Reviewing customer acquisition process, raising its lifetime value / increasing retention



Grow Mobility

• Technology, Information and Internet
• 1 - 100 Employee

• Regional Operations Manager | SP + Southern Brazil

  • Dec 2019 - Mar 2020

  • Responsible for the operations in Paraná, Santa Catarina, Rio Grande do Sul and São Paulo• Leading 500 employees between direct and indirect reports• Restructuring plan saving 88% more resources in SP• Cost reduction plan saving R$ 2.4mm / year in South• Pricing review, raising revenue in more than 100% in South

• Regional Operations Manager | Southern Brazil

  • May 2019 - Dec 2019

  • Responsible for the operations in Paraná, Santa Catarina and Rio Grande do Sul• Leading 200 employees between direct and indirect reports• Strategy, expansion, efficiency, people, processes, product

• City Operations Manager

  • Jul 2018 - May 2019

  • Responsible for the operations in Curitiba and Porto Alegre• 80 people between direct and indirect reports• Implementing everything from scratch• Strategy, expansion



Empreguei.com

• Information Technology & Services
• 1 - 100 Employee

• Consultant (COO)

  • Mar 2018 - Jun 2018

  Consulting Project as COO• Marketing - customer acquisition cost reduction / Customer relations• Monetiization - platform monetization redesign, increasing revenue (300% increase)• Strategy - market mapping: competitors, business models, market share, market entry. User database analysis• UX / UI - Processes and interfaces redesing, lowering the drop rate in 30% Consulting Project as COO• Marketing - customer acquisition cost reduction / Customer relations• Monetiization - platform monetization redesign, increasing revenue (300% increase)• Strategy - market mapping: competitors, business models, market share, market entry. User database analysis• UX / UI - Processes and interfaces redesing, lowering the drop rate in 30%



Prologis

• United States
• Real Estate
• 700 & Above Employee

• Coordinator - Financial and Operational Planning and Analysis (FP&A)

  • Feb 2015 - Feb 2018

  • Financial / operational planning and monitoring, financial statements forecast (P&L, cash flowand KPIs) - Annual revenue ~R$ 200mm - 15 projects and corporate office• Budget elaboration and management for the projects and the corporate office (zero-basedbudgeting) - Budget ~R$ 100mm - monitoring, analysis, realocations, budget x incurred• Company / areas goals monitoring, follow up with managers and guidance for possible scenarios• Tax planning for all projects• Local report (CFO and CEO), internacional report (USA e Mexico)• Identifying performance increase and cost reduction opportunities• Risk and performance management• SAP, accounts payable, accounts receivable and treasury• Responsible for the enterpreneurial initiative partnering with startups



Maksen

• Portugal
• Business Consulting and Services
• 1 - 100 Employee

• Strategy Consultant

  • Jan 2013 - Jan 2015

  • Strategic market research, feasability and Go/No-Go decision support• Project management, development of dashboards and client training• Processes redesign, organizational restructuring, turnaround and cost optimization• Forecast efficiency • Strategic market research, feasability and Go/No-Go decision support• Project management, development of dashboards and client training• Processes redesign, organizational restructuring, turnaround and cost optimization• Forecast efficiency



Fator

• Brazil
• Banking
• 1 - 100 Employee

• Intern

  • Feb 2007 - Dec 2008

  • Market intelligence, analysis and presentations• Feasability studies, decision support reports• Companies valuation, financial statements analysis, valuation • Market intelligence, analysis and presentations• Feasability studies, decision support reports• Companies valuation, financial statements analysis, valuation