Leandro Avila

Senior Hospitality Coordinator at Knowledge & Human Development Authority
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Contact Information
us****@****om
(386) 825-5501
Location
Dubai, United Arab Emirates, AE
Languages
  • English -

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Credentials

  • Empathy for Customer Service Professionals
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • Innovative Customer Service Techniques
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • Providing Legendary Customer Service
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • Build a Personal Learning Plan and Stick with It
    LinkedIn
    Jan, 2022
    - Oct, 2024
  • Developing a Learning Mindset
    LinkedIn
    Jan, 2022
    - Oct, 2024
  • Learning Agility
    LinkedIn
    Jan, 2022
    - Oct, 2024
  • Artificial Intelligence for Project Managers
    LinkedIn
    Aug, 2020
    - Oct, 2024
  • Critical Thinking for Better Judgment and Decision-Making
    LinkedIn
    Aug, 2020
    - Oct, 2024
  • Igniting Emotional Engagement
    LinkedIn
    Aug, 2020
    - Oct, 2024
  • Productivity Tips: Finding Your Productive Mindset
    LinkedIn
    Aug, 2020
    - Oct, 2024
  • How to Be an Adaptable Employee during Change and Uncertainty
    LinkedIn
    Jul, 2020
    - Oct, 2024
  • Leadership Skills for The Future
    LinkedIn
    Jul, 2020
    - Oct, 2024
  • Organizing Your Remote Office for Maximum Productivity
    LinkedIn
    Jul, 2020
    - Oct, 2024
  • Take a More Creative Approach to Problem-Solving
    LinkedIn
    Jul, 2020
    - Oct, 2024
  • Building Resilience
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Building Resilience as a Leader
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Cultivating Mental Agility
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Developing Resilience and Grit
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Developing Your Emotional Intelligence
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Illustrator 2020 Essential Training
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Tips for Working Remotely
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Advanced Microsoft Power BI
    LinkedIn
    Mar, 2020
    - Oct, 2024
  • Applied Anatomy of the Locomotor System
    edX

Experience

  • Knowledge & Human Development Authority
    • United Arab Emirates
    • Government Administration
    • 100 - 200 Employee
    • Senior Hospitality Coordinator
      • Oct 2006 - Present

      • Brief Projects, Hospitality and Events coordinators daily on day’s VIP events or activities. • Develop strong knowledge of facilities and services offered by the department, to effectively communicate the same to KHDA Projects and Agencies. • Procure hospitality services on behalf of Partners, as per requirements and information provided by management. • Prepare staff schedules and submit leave plan to Head of the department for approval. • Identify, negotiate and recommend a panel of service providers. • Troubleshooting of all operational issues which might arise on a day to day basis, within the department. • Only attend to department’s core-business – assistance to other departments will only be provided subject to the approval of the Head of department. • Negotiate special corporate rates i.e. hotels ( Not the preferred Hotels ), car hire companies, etc. • Conduct Meet and Greet Service to New Projects • Achieve all monthly targets / deadlines as set by Management, to ensure all objectives for the year are met. • Work within departmental budgets in efforts to save costs and generate revenue • Conduct training and workshop for all Hospitality and Events staff with regards to customer service satisfaction. • Prepare, Organize and Handle all KHDA internal and external events. Show less

  • Costa Coffee
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Supervisor
      • Feb 2003 - Sep 2006

      o Plans, identifies, communicates and delegates appropriate responsibilities to store team members to ensure smooth flow of operations. o Utilizes management information tools and analyzes financial reports to identify and address trends and issue store performance. o Actively manages store purchases in able to meet the needs of the guests. o Handling confidential and sensitive information of the company/store. (Sales, Banking, Performance indicators) o Plans, identifies, communicates and delegates appropriate responsibilities to store team members to ensure smooth flow of operations. o Utilizes management information tools and analyzes financial reports to identify and address trends and issue store performance. o Actively manages store purchases in able to meet the needs of the guests. o Handling confidential and sensitive information of the company/store. (Sales, Banking, Performance indicators)

Education

  • PATTS College of Aeronautics
    BS Air Transport Engineering

Community

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