Experience

FiberHome Brasil

• Brazil
• Telecommunications
• 1 - 100 Employee

• Director of Technical Services

  • Apr 2023 - Present

  São Paulo, Brazil



武汉烽火技术服务有限公司

• TAC Center, Senior Technical Support Engineer

  • Aug 2022 - Apr 2023

  Wuhan, Hubei, China



FiberHome International-烽火国际

• Technical Manager

  • Feb 2018 - Aug 2022

  São Paulo, Brasil Responsible to be the interface of Fiberhome’s H&Q in China and Fiberhome’s Brazil Support Team. Manager of all the Brazilian Support Team including hotline support team and service support center. Responsible for the implementation of procedures at the Service Support Center such as Flow Chart of support call, integration between the main distributors, Service Support Flow Chart for the main Service contracts, internal flow chart for the integration of departments. Manager of Fiberhome’s… Show more Responsible to be the interface of Fiberhome’s H&Q in China and Fiberhome’s Brazil Support Team. Manager of all the Brazilian Support Team including hotline support team and service support center. Responsible for the implementation of procedures at the Service Support Center such as Flow Chart of support call, integration between the main distributors, Service Support Flow Chart for the main Service contracts, internal flow chart for the integration of departments. Manager of Fiberhome’s training center. Responsible for the creation of new trainings internally for company’s staffs and Customers. Show less



FiberHome

• China
• Telecommunications
• 700 & Above Employee

• Customer Service Engineer

  • Mar 2016 - Feb 2018

  São Paulo e Região, Brasil During the period in service support center as Customer Service Engineer, I was responsible for Supports customers in Latin America and Spain in more than 5000 ISP clients. For Latin America I was responsible for business travel in Chile and Argentina for the implementation of new networks. I was responsible for the Service support of Service Providers (ISP) in Mexico where I was responsible for GPON support in their network. For Spain I was responsible for remote support for companies based on… Show more During the period in service support center as Customer Service Engineer, I was responsible for Supports customers in Latin America and Spain in more than 5000 ISP clients. For Latin America I was responsible for business travel in Chile and Argentina for the implementation of new networks. I was responsible for the Service support of Service Providers (ISP) in Mexico where I was responsible for GPON support in their network. For Spain I was responsible for remote support for companies based on Malaga and Barcelona, also onsite support and training of these companies. Activities in Brazil was included implementation of Big Operators projects such as Algar, TIM and Brisanet. Also responsible for the homologation of Fiberhome’s equipment’s in the government organization ANATEL. I was responsible for the homologation in TIM’s products where I travelled to Italy to participate in all the procedure of the homologation and be the interface of China and Italy. Show less



IFTNET Telecom

• Brazil
• Telecommunications
• 1 - 100 Employee

• Level 3 Support Analyst

  • Nov 2013 - Mar 2016

  São José do Rio Preto e Região, Brasil Design and implementation of Core, Distribution and Access Network. Implementation and management Knowledge and Experience on protocols OSPF, BGP and MPLS. Responsible for the management of router MX5, MX104 e M7i, firewall models SRX100 e SRX 1400, switches models EX2200, EX3300, EX4550 from Juniper Networks; Responsible for the management of Cisco 2800 Series; Responsible for implementation and management of Cisco Switches; Responsible for the implementation and management of… Show more Design and implementation of Core, Distribution and Access Network. Implementation and management Knowledge and Experience on protocols OSPF, BGP and MPLS. Responsible for the management of router MX5, MX104 e M7i, firewall models SRX100 e SRX 1400, switches models EX2200, EX3300, EX4550 from Juniper Networks; Responsible for the management of Cisco 2800 Series; Responsible for implementation and management of Cisco Switches; Responsible for the implementation and management of Mikrotik Router solutions; Responsible for the implementation and management of GPON FTTx Fiberhome; Responsible for the implementation and management of AirMAX Ubiquiti, PtP e CPE's; Responsible for the implementation and management of Linux Servers, Samba, Apache, Bind; Responsible for the implementation and management of Monitoring System Zabbix. Show less



Consórcio Rodobens

• Analista de Atendimento

  • Jan 2011 - Jul 2012

  São José do Rio Preto e Região, Brasil - Atendimento de Nível 1 e 2 (remoto) aos colaboradores de Todo o Brasil e Argentina em Windows XP/Vista/7, Linux Ubuntu, Lotus Notes, SAP, MS Office 2003/2007 e Active Directory (controle de acesso)



Visual Systems

• Brazil
• Information Technology & Services
• 1 - 100 Employee

• Administrador de sistemas

  • May 2010 - Dec 2010

  Atendimento aos colaboradores do cliente Rodobens em suporte de Nível 1 e Nível 2 (remoto) em Windows XP/Vista/7, Linux Ubuntu, Lotus Notes, SAP, MS Office 2003/2007 e Active Directory (controle de acesso)



Informática Uchoa

• Sócio

  • Jan 2009 - Feb 2010

  - Suporte de Nível 1 e 2, local e remoto, aos Funcionários da Prefeitura Municipal de Uchoa em Windows XP, Windows Vista, MS Office 2000/XP/2003, SQL Server; - Suporte servidores Windows Server 2003, Active Directory, DNS, DHCP; - Suporte e manutenção Switches e roteadores



Grupo Paulista Administração e Logistica

• Estágio

  • Feb 2007 - Jul 2008

  São José do Rio Preto e Região, Brasil - Suporte de Nível 1 e 2, local e remoto, aos colaboradores do grupo em Windows XP, Windows Vista, MS Office 2000/XP/2003, Progress; - Suporte servidores Windows Server 2003, Active Directory, DNS, DHCP; - Suporte e manutenção Switches e roteadores, Access Point Cisco.