Leandro Afonso

Technical Support Manager at Caixa Mágica Software
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Contact Information
us****@****om
(386) 825-5501
Location
Amadora, Lisbon, Portugal, PT
Languages
  • English Native or bilingual proficiency
  • French Limited working proficiency
  • Portuguese Native or bilingual proficiency
  • Spanish Limited working proficiency
Skills

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5.0

/5.0
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Alexandre Coelho

O Leandro é um excelente Team Lider e técnico. Liderava pelo exemplo, trabalhando ao nossso lado quando havia um volume de trabalho mais elevado, o que era comum, e fazendo sempre o máximo para ajudar a sua equipa e o cliente. Sempre se mostrou disponível e sempre se relacionou bem com todos. Foi um gosto trabalhar com o Leandro.

Gustavo Cachudo

Foi muito bom trabalhar com o Leandro na Claranet. Fala com a equipa de igual para igual,compreende os problemas dos colaboradores e é ágil a encontrar soluções para os mesmos . Transmite as suas ideias de forma clara para a equipa. Destaco o seu lado Humano, a sua simpatia e humildade. Tenho a certeza que será um excelente TeamLeader em qualquer empresa de IT.

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Credentials

  • AZ-300: Azure Solutions Architect – Technologies
    Rumos - Portugal
    Apr, 2019
    - Nov, 2024
  • Automating Administration with Windows Powershell
    Rumos - Portugal
    Nov, 2018
    - Nov, 2024
  • Enable and Managing Office365
    Rumos - Portugal
    Oct, 2017
    - Nov, 2024
  • Windows Server 2008 - Configuring, Troubleshooting and Network Infrastructure
    Rumos - Portugal
    May, 2016
    - Nov, 2024

Experience

  • Caixa Mágica Software
    • Portugal
    • Software Development
    • 1 - 100 Employee
    • Technical Support Manager
      • Jan 2023 - Present

      INCM - Imprensa Nacional e Casa da Moeda Management and design of the USD - Digital Security Unit support, GEDI project (creation and operation of high security document personalization centers - Citizen Card and Electronic Passport). International support for Cameroon EPP customization. INCM - Imprensa Nacional e Casa da Moeda Management and design of the USD - Digital Security Unit support, GEDI project (creation and operation of high security document personalization centers - Citizen Card and Electronic Passport). International support for Cameroon EPP customization.

  • DXC Technology
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Project Manager - Video-Conference Rooms update to Teams Room in EDP Portugal
      • Nov 2021 - Dec 2022

      Ensure the successful deployment and testing of the new Teams Rooms system in all EDP Video-Conferencing rooms through efficient problem resolution.Organize and manage installation teams, providing training and support to ensure proper system setup and configuration.Monitor system performance and troubleshoot issues to ensure optimal functionality for end-users.Collaborate with cross-functional teams to ensure seamless integration with existing systems.Continuously identify opportunities for improvement and implement best practices for system maintenance and upgrades.Proactively anticipate and resolve potential issues to minimize downtime and improve overall user experience. Show less

    • Technical Account Manager for EDP Portugal
      • Jul 2020 - Dec 2022

      EDP Project.Build and maintain strong relationships with clients by providing exceptional technical support and support throughout the pre-sales and post-sales processes.Act as a liaison between clients and the company, providing feedback and identifying opportunities for new products or features.Continuously monitor and report on product performance to identify opportunities for cost reduction and improvement.Analyze customer needs and suggest upgrades or additional features to meet their requirements.Proactively identify solutions to reduce support costs and improve overall customer satisfaction. Show less

  • Claranet Portugal
    • Portugal
    • Information Technology & Services
    • 500 - 600 Employee
    • Service Desk Team Leader
      • Jul 2019 - Jun 2020

      Lead and manage a team of service desk professionals, providing support to various companies. Utilize Service Now to monitor service level agreements and generate key performance indicator reports to measure and improve service delivery. Build and maintain strong relationships with clients through constant communication to ensure the highest level of service is delivered with minimal impact to service level agreements. Develop and implement strategies to increase efficiency and productivity of the service desk team. Lead by example, providing hands-on support when needed and mentoring team members to achieve their full potential. Show less

  • Fresenius Medical Care
    • Germany
    • Hospitals and Health Care
    • 700 & Above Employee
    • Sys Admin and Helpdesk Support
      • Jan 2010 - Jun 2019

      Providing exceptional support and troubleshooting for all incidents in Easyvista and oversee system administration for a large-scale IT infrastructure including 700 clients and 50 servers in 40 physical locations. Utilize best practices for incident management and resolution, ensuring prompt and efficient service delivery. Continuously monitor system performance and troubleshoot issues to ensure optimal functionality for end-users. Proactively identify and implement solutions to improve system performance and reduce downtime. Develop and implement strategies to increase efficiency and productivity of the helpdesk team. Stay current with industry trends and advancements in IT, continuously seeking opportunities to improve the IT infrastructure. Show less

  • DIGIBÉRIA
    • Portugal
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • I.T. Support
      • Nov 2008 - Dec 2009

      Perform computer and printer installations and troubleshoot any issues that may arise. Assist the IT and network engineering team in maintaining and troubleshooting the network infrastructure. Provide technical support and assistance to end-users experiencing issues with their computer or printer. Continuously monitor and troubleshoot network performance issues to ensure optimal functionality. Perform computer and printer installations and troubleshoot any issues that may arise. Assist the IT and network engineering team in maintaining and troubleshooting the network infrastructure. Provide technical support and assistance to end-users experiencing issues with their computer or printer. Continuously monitor and troubleshoot network performance issues to ensure optimal functionality.

  • Siemens
    • Germany
    • Automation Machinery Manufacturing
    • 700 & Above Employee
    • Field Support
      • Sep 2007 - Jul 2008

      Provide first-level technical support for computer software and hardware maintenance and troubleshooting. Expertise in troubleshooting printers and providing solutions to resolve the issues. Perform regular maintenance tasks such as patching and organizing communication racks to ensure optimal network performance. Act as the first point of contact for end-users experiencing technical issues, providing prompt and efficient assistance to resolve the issues. Provide first-level technical support for computer software and hardware maintenance and troubleshooting. Expertise in troubleshooting printers and providing solutions to resolve the issues. Perform regular maintenance tasks such as patching and organizing communication racks to ensure optimal network performance. Act as the first point of contact for end-users experiencing technical issues, providing prompt and efficient assistance to resolve the issues.

Education

  • Universidade Lusófona de Humanidades e Tecnologias
    not finished, Estudos da Segurança
    2013 - 2013

Community

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