Technical Product Owner

• Jul 2021 - Present

Requirements elicitation Backlog refinement and sprint planning among other Scrum ceremonies Liaising with stakeholders, clients and teams Roadmapping Writing of user stories and acceptance criteria Assisting CX Giving input on designs Requirements elicitation Backlog refinement and sprint planning among other Scrum ceremonies Liaising with stakeholders, clients and teams Roadmapping Writing of user stories and acceptance criteria Assisting CX Giving input on designs

Quality Assurance Automation Tester

• Sep 2020 - Jun 2021

Frontend Web Developer

• Mar 2020 - Jun 2021

IT Business Analyst

• Jul 2018 - Jun 2021

Business Analyst

• Apr 2016 - Jun 2018

Being the subject matter expert on all of my projects and owning the business., which includes, but not limited to;• Requirements elicitation activities • Writing user stories and defining acceptance criteria• Writing of Functional Specification Documentation detailing the client requirements• Writing Business Requirement Documentation • Process flow diagrams and wireframing to share with the design team• Identify value streams and documenting them• Managing the Jira Scrum/Kanban boards and building a healthy backlog• General project management• Management of a team of developers• Sprint Planning and regular Sprint reviews• Management of testing and writing of test suites based on the identified test approach• At times, when required, filling the role of Account Manager on their behalf when they are unavailable• Assistance with billing at the end of each month and keeping track of client budget and costing• Organising regular test sessions when a sprint is completed• Assisting with Design Reviews• Being customer facing and responding to any of the customer's questions/requirements in a timely manner• Regular progress update and review sessions with the client Show less

Quality Assurance Testing Team Lead

• May 2014 - Jun 2018

• Leading a team of QA's and dealing with any disputes, concerns they might have• Creation of test suites and development of test scripts• Applying correct testing methodologies where needed (Black Box, White Box, Functional, System testing etc.)• Selenium Automation testing• Assisting with sprint planning• Writing of test plans/test suites and all related test design activities

SQL Support Analyst

• Mar 2012 - Feb 2014

3rd tier support for international clients using the VesselOps company specific commodities risk management software • Executing of complex SQL scripts and procedures when needed • Trouble shooting issues logged by clients by running traces and filtering through the scripts for faults and fixing client data • Liaising with our wide international client base, management and developers • Updating of stored procedures as needed • Assistance with Quality Assurance Testing cycles, performing smoke testing, stress testing, unit testing and full regression functional and visual testing Show less

Support Analyst

• Feb 2010 - Mar 2012

• Assisting Rocket clients with any technical queries and program operation • Online remote support via RDP or TeamViewer • Installations and management of Rocket Software and all pre-requisites on servers and client personal computers and environments such as: • Microsoft SQL server 2008&2005 on all Windows platforms • Microsoft SQL server Management Studio installations and operation such as running queries and troubleshooting • Windows Installer • .Net Frameworks • Creating of databases within SQL Server Management Studio • Backups within Management Studio • Database Restores (.bak files, .mdf&ldf files) • Quality Assurance Testing and troubleshooting in newly built packages or newly installed environments • logging of bugs and liaising with development team ensuring that all bugs have been fixed before releasing to the client • Creating virtual images with VMware for a testing environment • Building Reports with SSRS Report Builder 2.0 • Doing upgrade installations off site and on site • Running SQL scripts on client databases if and when needed • Creating user manuals/functional specifications • Administration such as client quoting and SLA agreements • Managing the support side of Rocket Software Show less