Leandra Franco
Portfolio Activation Specialist at Nub7/8- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
CO
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Experience
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Nub7/8
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Colombia
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Business Consulting and Services
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100 - 200 Employee
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Portfolio Activation Specialist
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May 2021 - Present
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Sutherland
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Quality Analyst
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Dec 2019 - May 2021
The responsibilities include: Monitoring the interactions with the customer to assessthe technical accuracy, identify trends, tracking internal processes, and improvement ofthe site performance.
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Technical support representative
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Apr 2018 - Dec 2019
Technical support for the international technology and internet-based services, Google (GSuite). Experience diagnosing, troubleshooting, and repairing technical issues that include:Email protocols and security, Google Drive and Calendar, migrations between email servers.Multiple cases management.
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Bilingual Customer Service Representative
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Jul 2016 - Apr 2018
Provide customer service for a cellphone carrier through chat assistance. Provide customer service for a cellphone carrier through chat assistance.
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Education
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2009 - 2015
Universidad Distrital Francisco José de Caldas
Environmental Administration
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