Senior Business Analyst

• Feb 2021 - Present

Product Owner / Product Development Manager for Selenity Expenses and Job Evaluator (Software)

• Feb 2019 - Feb 2021

• Agile Product Owner / Product Manager / Product Specialist • Responsible for presenting a clear vision of my product areas, which included Selenity Expenses website and mobile app, integrations, driver compliance and NHS job evaluation• Methods used included Agile and Kanban • Analysing organisational and business requirements, while working closely with stakeholders to understand their needs and priorities • Solving business problems and future goals with technology solutions• Responsible for creating, assessing and maintaining the roadmaps• Responsibly for the product backlog• Creating user journeys and stories• Presenting product delivery goals as part of the bid process• User acceptance testing • Working closely with development teams and UX to ensure requirements are understood, estimated and delivered successfully • Onboarding new software• Working with Quality Assurance to ensure business requirements are being tested• Internal auditor for ISO 27001 and member of the Information Security Management Team

Business Analyst (Software Design)

• Jun 2017 - Nov 2018

• Agile Product Manager / Product Owner / Business Analyst • Responsible for presenting a clear vision of my product areas, which included Payroll, HR, globalisation and global system integrations• Methods used depending on the project included; Waterfall, Agile (including Scrum and Kanban) • Techniques used MOSCOW, MOST, SWOT, PESTLE and Porters 5 Forces• Work closely with stakeholders to understand their needs and priorities • Analysing organisational and business requirements• Solving business problems and future goals with technology solutions• Creating user journeys and stories• Responsibly for the product backlog• Building and maintaining relationships with customers and partners, locally and international• Supporting customers with their implementation and their product discovery journey• Collaborating with other Business Analyst’s to define global requirements • Working closely with UX and development teams to ensure requirements are understood, properly estimated and functionality is built on a future proof architectural foundation • User acceptance testing • Reviewing the success of current functionality in production• Trained internal auditor for ISO 27001 and 9001

Implementations Project Manager / HR Business Systems Manager

• Feb 2014 - Mar 2017

• Led the implementation of an integrated Oracle ERP and Crown DMS system,including the planning, analysis, design, development, testing and implementation• Integration included HR, rostering, time & attendance, learning & development,business intelligence reporting and self service• Oversaw the overtime payments for 2000 employees• Oversaw the absence records for 3000 employees• Liaised and negotiated with 3rd Party contractors and clients• Developed operational processes and internal controls• Reviewed policies in line with legislation and system ability• Translation of local and national payments and benefits into system requirementsand liaise with unions on local agreements• Line managed the System Administrators• Supported audit reviews by third parties• Conducted periodic reconciliations of personnel and monetary data• Generated people and analytical reports, including key performance indicators• Purchaser and budget monitor

HR Support & Systems Manager

• Oct 2012 - Feb 2014

• Oversaw all HR and training administration and first line HR advisory across England and Wales • Led on matters of employment law, policy development and employee relations• Recruitment• Wrote and reviewed policies and procedures• Led HR change management and gained internal accreditation for best practice• Oversaw the employee rewards programs • Conducted HR and Payroll business process audits across the wider G4S, including for the health sector • Generated people and analytical reports, including freedom of information requests and key performance indicators • Purchaser and budget monitor

Trainer - Payroll, HR Admin, Finance and Systems (SAP and Bespoke)

• Aug 2008 - Oct 2012

• Successfully led the Payroll and HR Administration teams to achieve the Payroll Quality Partnership (PQP) award • Managed the training of over 80 internal employees and external clients • Created client specific training guides covering payroll, HR, pensions and systems • Documented procedures, identified areas to improve internal controls and gained additional efficiencies • Assisted with auditing • Conducted studies and submitted recommendations (examples Auto Enrolment and Real Time) • Stand in Payroll Team Leader • Provided advanced support on current and new legislation • Developed contingency plans • Developed skills matrixes for Payroll and HR Administration employees • Assisted with new system planning and implementations • Developed company policies and employee handbooks • Developed and facilitated all new-hire orientations • Key lead rolling out Mouchel’s electronic appraisal system

People Services Assistant

• Jan 2007 - Aug 2008

• Oversaw the day-to-day processing of payroll for 2000 employees on SAP, including the processing of manual timesheets with multiple terms and conditions • Acted up as Payroll Team Leader • Problem solver for the more complex queries • Trained team members • Generated people and analytical reports • Processed gross to net calculations • Administered both statutory and contractual payments