Experience

CARPUT

• Malaysia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Feb 2020 - Present

  - Maintain a good relationship with the partners/ customers- Working closely with all the departments in executing tasks- Data Analytics- Projecting monthly data analysis to the higher management- Identifying problems and resolve it immediately- Monitoring the quality/efficiency of the customer service department (CSD) as a whole - Share and discuss automotive knowledge from time to time on the new updates in the market on the technology /specifications needed.- PIC of the CSD for EV project- Overlook and manage the 3rd party towing jobs- Overlook at E-commerce finance

• Automotive Partnership & Business Development Executive // Head Of CSD

  • May 2018 - Present

  - Managing the process flow in launching new products/ services- Building a good relationship with our partners/ customers- Working closely with all the departments in executing tasks- Data Analytics- Manage Carput+ membership program- Manage E-commerce sites for the product publish- Handles Automotive technical issues / problems in a professional manner- Diagnose with proper instruments with accurate fault analysis- Overlook and monitor Customer service department on improvement/training/ quality and etc- Head of CSD



Undercoverproject.blogspot.com

• Blogger (Automotive)

  • Apr 2009 - Present

  Automotive Blog that have a Vision in becoming the next Automotive Talk about. The blog would not exist without your support and do drop by and give a feedback by contacting me through my mailEmail: jljc10@gmail.comBlog: http://undercoverproject.blogspot.com/ Automotive Blog that have a Vision in becoming the next Automotive Talk about. The blog would not exist without your support and do drop by and give a feedback by contacting me through my mailEmail: jljc10@gmail.comBlog: http://undercoverproject.blogspot.com/