Director of Product Development and Operations

• Nov 2022 - Present

Director Of Technical Operations

• Jul 2022 - Present

Technical Operations Manager

• May 2021 - Present

Technical Support Engineer Manager

• Jan 2017 - May 2021

Manage the technical support engineering team for Ensenta products Certify mobile, desktop and web service integrations using product specific APIs Create and maintain validation testing Support all existing integrations, report and validate vendor bugs Work with product, sales and engineering as a product integration SME Create and maintain all process and training documentation for the technical engineering team Establish minimum requirements for certification for all… Show more Manage the technical support engineering team for Ensenta products Certify mobile, desktop and web service integrations using product specific APIs Create and maintain validation testing Support all existing integrations, report and validate vendor bugs Work with product, sales and engineering as a product integration SME Create and maintain all process and training documentation for the technical engineering team Establish minimum requirements for certification for all Ensenta products Onboard new Partner Resellers during their product implementation Develop integrated plans to establish, monitor, manage and report key milestones and deliverables for both new and existing Partner Resellers. Build and maintain strong, long-lasting Partner Reseller relationships (provide superior customer support; work together on new opportunities; introduce relevant products and products lines). Support the triage and resolution of critical program or project issues and scope changes throughout the project phases. Oversee all daily operational Partner Reseller needs and work with cross-functional teams to compete company Partner Reseller driven initiatives. Show less Manage the technical support engineering team for Ensenta products Certify mobile, desktop and web service integrations using product specific APIs Create and maintain validation testing Support all existing integrations, report and validate vendor bugs Work with product, sales and engineering as a product integration SME Create and maintain all process and training documentation for the technical engineering team Establish minimum requirements for certification for all… Show more Manage the technical support engineering team for Ensenta products Certify mobile, desktop and web service integrations using product specific APIs Create and maintain validation testing Support all existing integrations, report and validate vendor bugs Work with product, sales and engineering as a product integration SME Create and maintain all process and training documentation for the technical engineering team Establish minimum requirements for certification for all Ensenta products Onboard new Partner Resellers during their product implementation Develop integrated plans to establish, monitor, manage and report key milestones and deliverables for both new and existing Partner Resellers. Build and maintain strong, long-lasting Partner Reseller relationships (provide superior customer support; work together on new opportunities; introduce relevant products and products lines). Support the triage and resolution of critical program or project issues and scope changes throughout the project phases. Oversee all daily operational Partner Reseller needs and work with cross-functional teams to compete company Partner Reseller driven initiatives. Show less

Director of Operations

• Aug 2016 - Dec 2016

Purchasing Manager

• Aug 2015 - Aug 2016

Prepared Account Payable (full cycle A/P including preparing/coding and entering A/P vouchers and processing weekly check runs) Maintained A/P and A/R files and facilitated A/R collections Posted customer payments, issued credit/debit notes, and provided statements of account Process month-end reporting Oversee all administrative functions Define and implement Materials Management policies, procedures, and systems Manage day-to-day operations relating to production and supply… Show more Prepared Account Payable (full cycle A/P including preparing/coding and entering A/P vouchers and processing weekly check runs) Maintained A/P and A/R files and facilitated A/R collections Posted customer payments, issued credit/debit notes, and provided statements of account Process month-end reporting Oversee all administrative functions Define and implement Materials Management policies, procedures, and systems Manage day-to-day operations relating to production and supply chain Develop and maintain customer and supplier relationships Oversee procurement from domestic and international suppliers Effectively manage on-time delivery, inventory levels based on customer demand, and back-log Coordinate with sales, customer service, and engineering for new product launches

Purchasing Manager

• Dec 2014 - Jul 2015

Manage the supply chain and warehouse division of $3M+ inventory Notable Accomplishments: Forecast month-end inventory within 20% of actual - decreased on-hand inventory over 12 months by 20% Implemented periodic versus annual inventory to reduce inaccuracies and inefficiencies Revised freight log system to more accurately track shipping costs which resulted in a 30% increase in billable freight Duties include: Define and implement Materials Management policies, procedures,… Show more Manage the supply chain and warehouse division of $3M+ inventory Notable Accomplishments: Forecast month-end inventory within 20% of actual - decreased on-hand inventory over 12 months by 20% Implemented periodic versus annual inventory to reduce inaccuracies and inefficiencies Revised freight log system to more accurately track shipping costs which resulted in a 30% increase in billable freight Duties include: Define and implement Materials Management policies, procedures, and systems Manage day-to-day operations relating to warehouse and supply chain Analyze inventory to reduce slow moving product, identify A, B, and C items, and predict monthly inventory levels Develop and maintain customer and supplier relationships Oversee procurement from domestic and international suppliers including inter-group divisions Effectively manage on-time delivery, inventory levels based on customer demand, and back-log Manage the forecast for 300+ customers Coordinate with sales, customer service, and engineering for new product launches Define and control annual departmental budgets, forecasts, and KPI's Complete all month-end, quarter-end, and year-end reporting including true new product, translation savings, and stock by supplier Show less Manage the supply chain and warehouse division of $3M+ inventory Notable Accomplishments: Forecast month-end inventory within 20% of actual - decreased on-hand inventory over 12 months by 20% Implemented periodic versus annual inventory to reduce inaccuracies and inefficiencies Revised freight log system to more accurately track shipping costs which resulted in a 30% increase in billable freight Duties include: Define and implement Materials Management policies, procedures,… Show more Manage the supply chain and warehouse division of $3M+ inventory Notable Accomplishments: Forecast month-end inventory within 20% of actual - decreased on-hand inventory over 12 months by 20% Implemented periodic versus annual inventory to reduce inaccuracies and inefficiencies Revised freight log system to more accurately track shipping costs which resulted in a 30% increase in billable freight Duties include: Define and implement Materials Management policies, procedures, and systems Manage day-to-day operations relating to warehouse and supply chain Analyze inventory to reduce slow moving product, identify A, B, and C items, and predict monthly inventory levels Develop and maintain customer and supplier relationships Oversee procurement from domestic and international suppliers including inter-group divisions Effectively manage on-time delivery, inventory levels based on customer demand, and back-log Manage the forecast for 300+ customers Coordinate with sales, customer service, and engineering for new product launches Define and control annual departmental budgets, forecasts, and KPI's Complete all month-end, quarter-end, and year-end reporting including true new product, translation savings, and stock by supplier Show less

Buyer

• May 2014 - Dec 2014

Analyzed and determined material requirements by reviewing customer demand, sales usage, and sales forecasts Issued purchase orders to approved vendors ensuring the best price, quality, and delivery is obtained Managed inbound container and truckload shipments to maximize load efficiency and cost- effective methods of transportation Monitored the performance of outside suppliers through specific supply chain metrics Maintained the system item master, supplier price list, and… Show more Analyzed and determined material requirements by reviewing customer demand, sales usage, and sales forecasts Issued purchase orders to approved vendors ensuring the best price, quality, and delivery is obtained Managed inbound container and truckload shipments to maximize load efficiency and cost- effective methods of transportation Monitored the performance of outside suppliers through specific supply chain metrics Maintained the system item master, supplier price list, and supplier master details Monitored and maintained sales forecasts Participated in proactive communication with Interlock staff in support of new projects Maintained positive working relationships with outside suppliers and consultants, as well as inter-group companies within the ASSA ABLOY organization internationally Assisted in continuous improvement activities of supply chain efficiencies collaborating through internal and external resources to drive costs and time out of material shipment Show less Analyzed and determined material requirements by reviewing customer demand, sales usage, and sales forecasts Issued purchase orders to approved vendors ensuring the best price, quality, and delivery is obtained Managed inbound container and truckload shipments to maximize load efficiency and cost- effective methods of transportation Monitored the performance of outside suppliers through specific supply chain metrics Maintained the system item master, supplier price list, and… Show more Analyzed and determined material requirements by reviewing customer demand, sales usage, and sales forecasts Issued purchase orders to approved vendors ensuring the best price, quality, and delivery is obtained Managed inbound container and truckload shipments to maximize load efficiency and cost- effective methods of transportation Monitored the performance of outside suppliers through specific supply chain metrics Maintained the system item master, supplier price list, and supplier master details Monitored and maintained sales forecasts Participated in proactive communication with Interlock staff in support of new projects Maintained positive working relationships with outside suppliers and consultants, as well as inter-group companies within the ASSA ABLOY organization internationally Assisted in continuous improvement activities of supply chain efficiencies collaborating through internal and external resources to drive costs and time out of material shipment Show less

Finance & Administration Assistant

• Aug 2012 - May 2014

Prepare Account Payable (full cycle A/P including preparing/coding and entering A/P vouchers and processing weekly check runs (upon approval) Maintain A/P and A/R files Posting customer payments into Accounts Receivable A/R collections Credit application review assistance (faxing and follow-up on credit reference requests) Reconciliation of GL accounts Process monthly expense reports and credit card reconciliations High volume of spreadsheet data entry (logging) and… Show more Prepare Account Payable (full cycle A/P including preparing/coding and entering A/P vouchers and processing weekly check runs (upon approval) Maintain A/P and A/R files Posting customer payments into Accounts Receivable A/R collections Credit application review assistance (faxing and follow-up on credit reference requests) Reconciliation of GL accounts Process monthly expense reports and credit card reconciliations High volume of spreadsheet data entry (logging) and reconciliation Provide administrative and organizational support including, but not limited to answering phones, processing incoming and outgoing mail, making travel arrangements, filing, etc. Office supply maintenance and ordering Perform administrative assistant duties for the President/CEO Show less Prepare Account Payable (full cycle A/P including preparing/coding and entering A/P vouchers and processing weekly check runs (upon approval) Maintain A/P and A/R files Posting customer payments into Accounts Receivable A/R collections Credit application review assistance (faxing and follow-up on credit reference requests) Reconciliation of GL accounts Process monthly expense reports and credit card reconciliations High volume of spreadsheet data entry (logging) and… Show more Prepare Account Payable (full cycle A/P including preparing/coding and entering A/P vouchers and processing weekly check runs (upon approval) Maintain A/P and A/R files Posting customer payments into Accounts Receivable A/R collections Credit application review assistance (faxing and follow-up on credit reference requests) Reconciliation of GL accounts Process monthly expense reports and credit card reconciliations High volume of spreadsheet data entry (logging) and reconciliation Provide administrative and organizational support including, but not limited to answering phones, processing incoming and outgoing mail, making travel arrangements, filing, etc. Office supply maintenance and ordering Perform administrative assistant duties for the President/CEO Show less

Office Manager

• Jan 2007 - Oct 2012

Manage administrative duties including payroll, accounts receivable, accounts payable, collections, fuel reporting credit, financial reporting, and labor relations. Work with government agencies to stay compliant with equipment permits and registration. Process certified payroll on all projects that contain government or state funding. Reconcile bank statements and petty cash. Employee and labor union relations along with occasional scheduling and dispatching. Other administrative functions… Show more Manage administrative duties including payroll, accounts receivable, accounts payable, collections, fuel reporting credit, financial reporting, and labor relations. Work with government agencies to stay compliant with equipment permits and registration. Process certified payroll on all projects that contain government or state funding. Reconcile bank statements and petty cash. Employee and labor union relations along with occasional scheduling and dispatching. Other administrative functions include: answering phones, customer service, and filing. Show less Manage administrative duties including payroll, accounts receivable, accounts payable, collections, fuel reporting credit, financial reporting, and labor relations. Work with government agencies to stay compliant with equipment permits and registration. Process certified payroll on all projects that contain government or state funding. Reconcile bank statements and petty cash. Employee and labor union relations along with occasional scheduling and dispatching. Other administrative functions… Show more Manage administrative duties including payroll, accounts receivable, accounts payable, collections, fuel reporting credit, financial reporting, and labor relations. Work with government agencies to stay compliant with equipment permits and registration. Process certified payroll on all projects that contain government or state funding. Reconcile bank statements and petty cash. Employee and labor union relations along with occasional scheduling and dispatching. Other administrative functions include: answering phones, customer service, and filing. Show less

Student

• 2012 - 2012

Shift Manager

• Nov 2005 - Jan 2007

Key holder, shift supervisor, customer service, sandwich making, light food prep, cash handling, and register reconciliation. Key holder, shift supervisor, customer service, sandwich making, light food prep, cash handling, and register reconciliation.

Administration

• 2006 - 2007

Administrative tasks that included: answering phones, customer service, scheduling appointments, customer payments, and entering customer claims. Administrative tasks that included: answering phones, customer service, scheduling appointments, customer payments, and entering customer claims.