Experience

MOIRA

• Australia
• Individual and Family Services
• 1 - 100 Employee

• Service and Operations Coordinator

  • Oct 2022 - Present

• Specialist Support Officer - Customer Engagement

  • Nov 2018 - Jan 2023



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Customer Experience Leader

  • Jun 2017 - Nov 2018

  Customer Experience Leader Certificate - Delivering food to customers at their tables, as well as clearing trays/finished food away once the customer has finished, ensuring a great experience for the customer from start to finish - “Leaving a smile on every customers face” badge, received via the store manager from head office satisfaction - Completing customers’ orders, ensuring they are accurate and processed within a timely manner - Handling cash - Customer Service - Communicating with children ensuring their experience is fun when visiting, as it is a family restaurant - Cleaning work tops, floors and tables to a set standard - Completed McDonalds Crew Training - Handling customer complaints - Handling food and drinks - Responding to the manager on duty’s requests - Delegating tasks to other team members Show less



Global Obesity Centre, Deakin University

• Melbourne, Australia

• Data Collector

  • Jun 2018 - Oct 2018

  - Data collection in Metropolitan Melbourne areas & regional Victoria - Collecting anthropometric (height/weight) and self report data (physical activity/sedentary behaviour/diet quality/wellbeing), among primary school students (Grade 4 & 6) - Collecting the data for the Healthy Together Victoria and Childhood Obesity study - Involved in data cleaning, management and analyses - Using critical thinking to analyse situations that arise - Working as a team to produce a smooth and quick process for students to complete the tasks in the limited time - Working in a fast pace environment, for example: measuring and completing a questionnaire with 50 students in 60 minutes Show less



Perpetual Learning Institute

• Australia
• Telecommunications
• 1 - 100 Employee

• Administrative Clerk

  • May 2016 - Apr 2017

  - Training full time employees in Operational Systems - Using computer systems to input trainee’s personal details - Generating reports and reporting to a National body - Entering specific trainee results into a database and issuing the trainee with a Certificate of Completion and Statement of Attainment - Self-management of tasks, working unsupervised without direct guidance from my Manager - Working as part of a team to ensure all tasks are completed on time and to a high standard - General admin duties: answering the phone, filing, photocopying, scanning, binding Show less



KFC

• United States
• Restaurants
• 700 & Above Employee

• Cashier Customer Service

  • Nov 2015 - Oct 2016

  - Taking customer requests and replacing orders on request - Transacting customer orders in a timely manner and with 100% accuracy - Handling cash - Customer Service - Performing duties in kitchen work stations - Tidying and arranging the store areas at closing hours - Gained 2 awards for customer service recognition - Being the first point of contact for customer complaints - Taking customer requests and replacing orders on request - Transacting customer orders in a timely manner and with 100% accuracy - Handling cash - Customer Service - Performing duties in kitchen work stations - Tidying and arranging the store areas at closing hours - Gained 2 awards for customer service recognition - Being the first point of contact for customer complaints